• Support the coordination, documentation, and communication of medical services and/or benefit administration determinations. • Apply advanced technical knowledge to solve moderately complex problems. • Coordinate and communicate with providers, members, or other parties to facilitate optimal care and treatment. • Conduct briefings and area meetings; maintain frequent contact with other managers across the department.

Role Description We are seeking a results-driven Marketplace Manager to lead and grow our presence across major e-commerce platforms, including eBay, Amazon Marketplace, and others. You will be responsible for the end-to-end management of our digital storefronts, ensuring high-quality listings, optimized search visibility, and superior account health. As this is a fully remote position, we are looking for a self-starter who can navigate the complexities of third-party marketplaces independently while collaborating effectively with our broader team. Essential Job Functions - Listing Management: Create, monitor, and optimize product listings across all marketplaces, ensuring accuracy in titles, descriptions, images, and pricing. - Customer Engagement: Serve as the primary point of contact for customer inquiries via email and platform messaging systems; provide timely, professional, and technical support to ensure a premium buying experience and maintain high seller ratings. - SEO & Optimization: Conduct keyword research and implement SEO best practices to improve organic rankings and conversion rates (A+ content, backend keywords, etc.). - Performance Analysis: Track and report on key performance indicators (KPIs) such as sales volume, advertising spend (ACOS/ROAS), and profit margins. - Account Health & Compliance: Monitor seller metrics, resolve listing suppressions, and ensure full compliance with platform-specific policies to protect account standing. - Advertising Management: Manage and optimize PPC campaigns (Amazon Advertising, eBay Promoted Listings) to drive targeted traffic. Qualifications - Experience: 3+ years of experience managing high-volume accounts on Amazon (Seller Central/Vendor Central) and eBay. Experience with Walmart or Shopify is a plus. - Technical Proficiency: Deep understanding of marketplace algorithms, listing tools, and multi-channel management software. Must demonstrate expertise in Microsoft Excel, PowerPoint, and CRM platforms. - Analytical Mindset: Strong attention to detail and the ability to pull complex data to turn it into actionable business insights. - Communication: Exceptional written and verbal communication skills; ability to handle complex customer inquiries and technical troubleshooting with professionalism and tact. - Bilingual Capabilities: Proficiency in a second language is considered a strong asset. - Remote Collaboration: Comfortable working independently while contributing to a team-oriented culture in a remote environment. - Problem-Solving: Proven ability to resolve account issues, policy violations, and technical glitches directly with marketplace support. Requirements - Continual use of hands and arms. - Sitting at a computer for long periods of time. - Adapt to different time zones and work schedules. Benefits - Up to 19 days of accrued paid time off annually. - 8 paid holidays. - 401 (k) match up to 4%. - Medical/Dental/Vision. - Flexible spending account. - Employee Assistance Program. - Employer Paid Basic Life Insurance and AD&D.

• Provide support for patient access to prescribed Eisai products through communication and education with healthcare professionals and internal Eisai staff. • Serve as primary point of contact for all Oncology Access and Reimbursement education and patient support in an assigned geography. • Bring deep expertise in evaluating intricate payer issues. • Support the Oncology and Neurology business units, providing access and reimbursement education. • Serve as the lead field trainer for ARMs in their region and mentor new hires to the Access and Reimbursement team. • Diagnose the root cause of access challenges and engage with stakeholders to provide access options to care.

• Lead supplier quality management across India and Asia, ensuring compliance with BusPatrol policies, customer requirements, and international standards. • Audit suppliers and manufacturing processes to verify compliance and maintain readiness. • Provide clear, actionable reporting on supplier performance, risks, and continuous improvement initiatives. • Maintain independence and objectivity in all supplier relationships. • Work closely with BusPatrol’s engineering group. • Act as the primary quality liaison between BusPatrol Engineering and overseas manufacturing partners during NPI. • Oversee execution of EVT/DVT builds, EOL (End of Line), FAT (Factory Acceptance Testing), MES (Manufacturing Execution Systems) and manufacturing line readiness. • Provide a quality and manufacturability perspective on test plans, certifications, and process requirements. • Audit and validate supplier readiness to ensure quality and reliability before production ramp. • Support documentation requirements (PPAP, ECR/ECN, etc.) in collaboration with the HQ Document Control team. • Lead investigations into supplier and manufacturing quality issues, including endemic failures and systemic component issues. • Drive root cause analysis and 8D reporting, ensuring corrective and preventive actions are implemented in line with BusPatrol policies and contractual agreements. • Collaborate with internal teams — including Engineering and Field Installation & Service Operations — to capture field data and address quality concerns. • Act as the company’s liaison for direct supplier interaction during escalations and supplier interventions.