• Oversee the daily execution and optimization of Sundance Collabs digital products. • Serve as a key liaison across Sundance Collab, supporting team operations, contractor coordination, content management, and technical workflows. • Ensure continuity of operations during a period of organizational planning. • Manage institutional records and organization for all activity on Sundance Collab, including overseeing the Video Library. • Manage daily operations for digital event delivery (courses, webinars, master classes), and oversee post-production activities for self-paced courses. • Ensure products are delivered to spec and that technical support staff are trained on new processes. • Administer and maintain Sundance Collab platform content and operational workflows including QA/testing support and coordination with developers on issue resolution and feature rollouts. • Conduct routine reporting and assessments of digital projects. • Manage the process for setting up instructor contracts and processing invoices for payment, ensuring all administrative back-end tasks are completed on time. • Drive the implementation of scalable support systems, including automation and knowledge base development, to improve response efficiency. • Identify opportunities for workflow optimization, automation, and operational efficiency improvements across Collab systems and processes. • Support the platforms digital analytics strategy by tracking performance indicators and preparing department update decks. • Support the Marketing team with various related duties.

• Develop content throughout funnel – from high-level media and analyst targeted thought leadership to sales materials – and align marketing messaging and creative executions to business objectives. • Power sales success with compelling sales materials. • Find data nuggets to build stories. • Improve measurable results with modern SEO/AEO strategies and digital engagement; use reporting tools to evaluate content performance and make recommendations for future action. • Work with cross-department and cross-function teams, using strong communication skills.

• Own narrative development from concept through final video and visual content • Identify and shape compelling stories across teams, customers, and missions • Maintain consistent brand voice while adapting tone across Personal, Defense, and Response • Produce, shoot, and edit short- and mid-form video content as the primary output • Capture supporting photography when needed to strengthen storytelling • Document flight operations, engineering, customer demos, missions, and major milestones • Travel to aerospace, defense, and public safety environments to capture real-world content • Work confidently with technical, operational, and executive stakeholders • Bring a documentarian mindset to sensitive, credibility-driven environments

Role Description H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers. The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day. - Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots. - Own small- to medium-size projects and product experiences with some direction from senior leaders. - Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging. - Support the direction of the senior content design leader while pushing for new thinking. - Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process. - Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs. - Immerse yourself in research to develop deep customer empathy. - Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends. - Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research. - Participate in design reviews and critiques and help all designers strengthen their skills in content design. - Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems. Qualifications - 5+ years of UX writing experience working as part of a Content Strategy or UX writing team. - Bachelor’s degree in English, Journalism, Liberal Arts, or relevant work experience. - Deep knowledge of content strategy and design principles and methods. - Curiosity and commitment to new ideas and innovating to drive business results. - Powerful communication and presentation skills. - Strong understanding of storytelling and conversation techniques. - Experience working as part of a multidisciplinary product design or UX team. - Experience crafting content using design tools such as Figma. - A passion for simplifying complex problems and understanding customer needs. - A dazzling portfolio demonstrating your strong writing craft and collaborative process. Benefits - Competitive compensation and benefits to support your health and well-being. - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Access to the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Automatic enrollment in Business Travel Accident Insurance. - Associate Tax Prep benefit. Pay Range The pay range for this position is $73,400.00 - $110,100.00/Yr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.