Role Description H&R Block is looking for a Senior Content Designer to reinvent our digital experiences empowering customers. The Senior Content Designer is an essential role in transforming our brand from seasonal tax prep to a year-round financial services provider. You might call yourself a content strategist, UX writer, information architect, product writer, or something else. You translate complex topics in accessible ways and report to a senior content design leader. The Customer Design team is the UX nucleus for our client experiences delivering our expertise and care every day. - Contribute end-to-end content across our products for tax prep and financial services, product support, help centers, chatbots. - Own small- to medium-size projects and product experiences with some direction from senior leaders. - Deliver content design that achieves our business strategy and solves customer problems, ensuring it is clear and engaging. - Support the direction of the senior content design leader while pushing for new thinking. - Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process. - Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs. - Immerse yourself in research to develop deep customer empathy. - Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends. - Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research. - Participate in design reviews and critiques and help all designers strengthen their skills in content design. - Partner with Product Management to push for customer-centric, personalized content; partner with IT leaders to operationalize delivery and modernize our systems. Qualifications - 5+ years of UX writing experience working as part of a Content Strategy or UX writing team. - Bachelor’s degree in English, Journalism, Liberal Arts, or relevant work experience. - Deep knowledge of content strategy and design principles and methods. - Curiosity and commitment to new ideas and innovating to drive business results. - Powerful communication and presentation skills. - Strong understanding of storytelling and conversation techniques. - Experience working as part of a multidisciplinary product design or UX team. - Experience crafting content using design tools such as Figma. - A passion for simplifying complex problems and understanding customer needs. - A dazzling portfolio demonstrating your strong writing craft and collaborative process. Benefits - Competitive compensation and benefits to support your health and well-being. - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Access to the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program. - Automatic enrollment in Business Travel Accident Insurance. - Associate Tax Prep benefit. Pay Range The pay range for this position is $73,400.00 - $110,100.00/Yr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.