• Achieve 100% to goal for assigned products and tissue services for quarterly and annual revenue and unit goals. • Differentiate Artivion products using clinical data, conducting in-services, and attending cases on a regular basis. • Generate new customers by calling on Cardiac and Vascular surgeons. • Provide regular in-services to OR personnel to communicate the safe & effective use and benefits of Artivion products. • Actively engage target customers to attend Medical Education programs and Artivion sales & marketing programs. • Report all product complaints to Artivion Complaint Reporting by Midnight on day of notification. • Maintain and grow selling prices across all product lines with all customers in the assigned territory. • Attend medical meetings and Artivion training meetings as requested by management. • Communicate territory needs, trends, and problems to Region Manager. • Comply with all corporate policies to include the Artivion standards of conduct policy. • Maintain all administrative functions such as expense reports, lead follow-up, and open P.O.’s in accordance with corporate directives and in a timely manner. • Cooperate and assist other Artivion sales team members in transferring product and key surgeon/account history knowledge.

• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

Role Description The Senior Client Account Specialist ensures that the firm receives timely payments from debtors. Responsibilities include: - Regularly review the firm’s accounts receivable to identify overdue accounts. - Keep track of outstanding debts and prioritize collection efforts. - Ensure firm commitments are adhered to as related to the billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections. - Contact clients with overdue accounts via phone, email, or written correspondence. - Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues. - Address client inquiries and complaints related to billing and outstanding balances. - Work collaboratively with clients to find mutually beneficial solutions. - Attempt to collect overdue amounts directly from clients. - Negotiate payment plans or settlements to facilitate debt recovery. - Generate monthly client reminder statements, making any necessary revisions. - Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the research information/credit reports. - Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office. - Recommend proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering all collection activities, client details and any other pertinent documentation. - Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email. - Document payment arrangements, promises to pay, and any other relevant details. - Provide consistent updates and correct client collections contact information to the business intake and client data teams. - Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices. - Prepare regular reports on the status of unpaid accounts and progress in debt recovery. - Keep the firm informed about collection activities and trends. - Update management of any potential collection issues requiring escalation and providing recommendations for resolution. - Provide timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding. - Prepare, review, and distribute, as appropriate, monthly reports for delinquent AR and WIP to partners. - Provide reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators. - Confer with billing partners to determine reason(s) for aged AR & WIP and present strategies to obtain payment and ensure timely billing of WIP. - Ensure the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter. - Provide any accrual information to partners or clients as assigned or requested. - Act as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP. - Collaborate with our internal departments as required and related to the team’s projects, issues, and concerns. - Ability to support and train Client Account Specialist on processes and procedures. - Other duties as assigned. Qualifications - 4-year degree preferred, or combination of education and commensurate work experience required. - 5 years of relevant accounting experience required, preferably in a professional services environment. - Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite. - High level of detail-orientation required. - Excellent organizational skills required. - Must possess strong financial, business, analytical and accounting acumen. - Ability to work under pressure, meet deadlines with shifting priorities. - Must be a self-starter with a high level of initiative. - Strong customer service skills, able to anticipate needs and exercise independent judgment. - Strong attention to detail, organizational skills and the ability to handle multiple projects. - Maintains confidentiality and exercises discretion. - Exercises solid strategic thinking and problem-solving skills. - Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors. Benefits - Compensation commensurate with skill and experience. - Expected compensation ranges for this position in various states and jurisdictions: - State of California: $60,000 - $114,000 - State of Colorado: $55,000 - $98,000 - State of Illinois: $54,000 - $105,000 - Jersey City, NJ: $65,000 - 117,000 - State of Maryland: $58,000 - $88,000 - State of Massachusetts: $60,000 - $114,000 - State of Minnesota: $60,000 - $99,000 - State of New York: $56,000 - $120,000 - State of Washington: $58,000 - $110,000 - Washington, D.C.: $77,000 - $113,000 - Full-time employees receive benefits including: - Medical and dental coverage - Life insurance - Short-term and long-term disability insurance - Pre-tax flexible spending account for certain medical and dependent care expenses - Employee assistance program - Paid Time Off - Paid holidays - Participation in a retirement plan program after meeting eligibility requirements - And more. Company Description Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell, we believe that diverse, equitable and inclusive teams lead to better outcomes. We are committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences.

• Process payments and refunds accurately and on time • Reconcile AR schedules in accordance with company policy • Provide support to store locations as needed • Review and input credit application details into internal systems • Investigate and resolve account discrepancies and billing issues • Respond to service and parts customer inquiries within service level agreements • Collaborate with internal stakeholders to ensure smooth AR operations • Other administrative and support duties as assigned