• Managing lead assignment logic and workflows to ensure speed and accuracy. • Supporting our commercial teams (Sales, AM, CS, Marketing) with clean, organized, and up-to-date CRM data. • Building and maintaining reporting dashboards for Sales, Lead Gen, CS, and Leadership. • Identifying inefficiencies in current processes and proposing actionable improvements. • Partnering with our Operations Partners (Sales, Marketing, CX), and the broader Commercial Ops team on cross-functional initiatives. • Supporting adoption of new tools and processes through documentation and enablement. • Running small RevOps projects and contributing to a scalable commercial operations infrastructure.

Role Description Join VillageCare as the Manager of Broker Sales Operations and embrace an exciting opportunity to shape the healthcare landscape from the comfort of your home. This pivotal role allows you to leverage your problem-solving skills and customer-centric mindset while engaging with a dynamic team committed to excellence. Experience the thrill of driving sales operations in a flexible, high-performance environment that values integrity and innovation. Your contributions will directly impact our service delivery in New York, NY, and beyond. The Broker Manager - Sales Operations at VillageCare is vital in upholding the operational integrity and efficiency of our broker sales infrastructure. This role encompasses comprehensive responsibilities, including: - Broker onboarding - System configuration - Enrollment tracking - Payment alignment - Overseeing operational platforms with external vendors like Convey and Connecture By effectively identifying and resolving system errors that could affect broker readiness, enrollment processing, and compensation accuracy, this position strengthens operational cohesion. Ultimately, the role ensures that brokers operate efficiently, members gain timely access to benefits, and compensation remains accurate, promoting sustainable growth within our organization. Qualifications - Expertise in operational platforms such as Convey and Salesforce - Deep understanding of broker system setup and readiness-to-sell oversight - Strong analytical and problem-solving abilities - At least five years of experience in broker or sales operations, with a focus on healthcare insurance operations - Knowledge of broker compensation structures - Excellent organizational skills - Familiarity with Medicare Advantage and related healthcare products preferred Requirements - Broker System Setup & Readiness-to-Sell Oversight - Convey Platform Oversight & System Integrity - Enrollment Processing & Connecture Application Oversight - Broker Payment Oversight & Compensation Alignment - Operational Process Management & Accountability - Broker Operational Support & Issue Resolution - Cross-Functional Collaboration - Operational Risk Management & Continuous Improvement Experience - Bachelor's degree preferred (Business Healthcare Administration or related field) - 5+ years of experience in broker operations, sales operations or healthcare insurance operations - Strong experience working with broker operational systems including Convey, Connecture, and Salesforce - Experience supporting broker onboarding readiness-to-sell processes and enrollment operations - Strong understanding of broker compensation structures and payment workflows - Experience identifying and resolving system and operational issues - Knowledge of Medicare Advantage, MAP, MLTC and related healthcare products preferred - Strong organizational, analytical and operational problem-solving skills - Ability to manage multiple systems workflows and operational priorities Join our team today! If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

• Manage a pipeline of key project opportunities in the territory, identifying key stakeholders and win/loss data, creating predictive analytics on future opportunities. • Coordinate next action needed on opportunities from specification to order. • Analyze firm level Specification data, identify and communicate conversion opportunities to Business Development Managers and Sales Reps. • Track projects for conversion confirmation. • Build pipeline of active design projects to target Zurn Elkay new product specifications. • Train internal and external sales associates on all Dynamics CRM functions including mobile applications. • Track and enforce user adoption, identifying continuous improvement opportunities in systems and process in the tools. • Coordinate Zurn Elkay associates’ travel requests into Rep markets, ensuring clear customer targets and meeting plans are created. • Act as a bi-directional resource to provide new Zurn Elkay marketing collateral to Sales Reps, collecting feedback on effectiveness and areas of improvement. • Identify marketing collateral gaps and partner with Zurn Elkay marketing to create valuable selling tools.

• Supports sales representatives and channel partners in administrative areas such as contract facilitation, order processing, sales quotes, sales information management, invoice reconciliation, and product training and financing. • Assists in invoice reconciliation. • Performs background research on customer accounts, prospects, competitors, and industry trends. • Answers questions about the organization's products and/or services. • May assist in customer service functions. • Tracks transactions and prepares reports regarding information such as market conditions, forecasting, order status, sales results, leads, sales quotas and sales representative attainment. • Assists in tradeshow preparation and coordination.