Sales Operations Manager Austin, TX Full Time Mid Level About Us At Rezdy, we’re builders, doers, and difference-makers, driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection, and that same spirit fuels how we show up every day. Spanning North America, Europe, and Asia-Pacific, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. Our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar, for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact, and we celebrate those who lead with curiosity, grit, and drive. If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together. About the Role The role of Sales Operations Manager - NA will be focused on the day-to-day needs and monitoring of the AMER sales team, as well as contribute to the planning and execution of new initiatives and processes. The role will also be responsible for CRM management, specifically Hubspot, in regards to the AMER sales team, and will work in tandem with the Global Sales Operations team. This is a hybrid role 2-3 days a week in office. What you will do In this role, you will be responsible for: - Day-to-day asks and needs of the American sales team specific to sales operations - Management of AE dashboards, including daily monitoring and analysis needs; - Consistent contributions to process improvement/builds and the needs of new initiatives, including documentation, data entry, AI usage, process building needs. - Manage CRM functionality, including workflow builds, automation needs, AI implementation, sequencing, and pipeline management. - Work with a global team to move the sales organization towards globalization. What we are looking for - A technically fluent Sales Operations Manager who is able to both iterate and brainstorm ideas with their peers, as well as roll up their sleeves and do the manual builds as needed. - 1-2 years Hubspot management experience (required) - Hubspot admin certification (preferred) - Experience working on a fast paced team where changes to process and expectations can come quickly, with a needed ability to work on their feet, iterate on the fly, and be ready to prioritize accordingly. - Able to work well across a global team, that’ll require both early and late meetings to accommodate teams across the world. - Able to communicate asks from the sales team to leadership fluently, while also able to translate communications from leadership to the sales team in a straightforward, easy-to-understand way. When you join our team, you’re stepping into a culture built on momentum, ownership, and clarity of purpose. We move decisively, think boldly, and stay deeply connected to our customers and the people behind the work. Across all our brands, we believe meaningful impact comes from empowered teams, aligned priorities, and unwavering commitment. Here’s what you can expect: - High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways. - Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers. - One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough. - Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver. - Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes. You’ll be joining a global team committed to building something that truly matters—and enjoying the ride along the way. We’d be excited to have you with us. Together, let’s shape the future of the tourism industry. #LI-hybrid

• Gather, Manage and Understand Data • Define the goals of analysis activities, and coordinate the collection of appropriate data from databases—understand and assess business situations from an information perspective • Evaluate, improve, and build on existing information schemas—work to make operations data accessible and useful across the sales team • Collaborate with sales team members to identify and pursue performance opportunities • Interpret reports and assist sales staff and sales management in understanding underlying data and analysis • Support the account maintenance process to ensure all information is accurate and available • Maintain & audit critical sales data through the appropriate IT systems and departments • Take ownership of assigned areas for reporting and analysis • Internal end-user point-of-contact for ad hoc information requests—assemble and distribute operational reports and performance metrics • Support the automation of reporting, and the building of new metrics and dashboards • Support the sales team with data questions and/or issues that need resolution • Work collaboratively with members of the sales team to analyze data and possible implications - what's the situation mean & what to do • Contribute to the evaluation and development of new capabilities • Assist with initiatives to enhance, improve or correct system functionality • Participate in the development and pilot of sales processes, approaches and methods to understand what works and help determine long term solutions to support the sales team • Help facilitate group meetings, coordinate feedback, testing and promotion in support of projects

• Partner with cross-functional leaders to assess enablement needs and deliver programs aligned to business priorities and sales outcomes. • Build, manage, and continuously improve onboarding, continuous learning, and sales readiness programs. • Develop and deploy enablement content, tools, and resources across multiple modalities, including live, virtual, and on-demand experiences. • Collaborate with Product Marketing and Sales Leadership to develop, introduce, and implement sales plays, use-case support, and value-driven messaging that aid pipeline growth and advancing deals. • Build and support frontline and second-line sales manager enablement, including mentoring frameworks, reinforcement guides, and manager-led execution of sales initiatives. • Take ownership of enablement technologies and platforms to provide scalable, role-specific experiences. • Build and complete enablement programs at scale across geographies, segments, and roles, with measurable impact on sales efficiency, pipeline velocity, win rates, and revenue attainment. • Partner with Revenue Operations and GTM leaders to ensure enablement programs are embedded into core sales workflows and systems of record. • Leverage data, analytics, and insights from enablement platforms and CRM to measure program efficiency and continuously optimize return on investment. • Establish feedback loops with the sales field and sales leadership to improve enablement programs based on operational insights, adoption, and win/loss findings.

• Use Salesforce.com to generate quotes, track opportunities and process orders. • Promptly respond to internal and external inquiries. • Suggest creative pricing and payment solutions balancing customer need and pricing policies. • Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives. • Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings. • Develop and maintain relationship with GuidePoint key vendors and customers. • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy. • Leverage resources and relationships to bring value to customers. • Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders. • Work with the team to analyze information and make decisions that benefit GuidePoint Security. • Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines. • Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables.