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Senior IT Operations Analyst
Location
Turkey
Posted
10 days ago
Salary
0
Seniority
Senior
Job Description
Senior IT Operations Analyst
Sezzle
• Act as a Senior IT Operations team member, contributing to organizational improvement and mentoring junior staff. • Maintain deep technical knowledge of our application stack and IT security, effectively communicating updates to the engineering team and the broader organization. • Operate with high autonomy to manage both proactive initiatives and reactionary break/fix tasks. • Demonstrate end-to-end ownership of device procurement through third-party providers, managing complex logistical issues from initial order to final delivery and resolution. • Manage and resolve incoming IT Service Desk (ITSD) tickets within Jira, ensuring timely response and end-to-end resolution. • Actively contribute to strategic initiatives by progressing assigned tasks within the Jira project backlog, supporting the transition to a more proactive IT Operations model. • Fulfill hardware and software provisioning requests, maintaining operational readiness for users across Turkey and other global locations. • Serve as a primary technical and operational escalation point, providing mentorship and advanced resolution support to junior IT Operations team members. • Lead critical lifecycle events by participating in IT Operations onboarding training for new hires and executing secure, IT-focused employee termination responsibilities. • Support internal and external IT audit processes (e.g., SOC 2, PCI, and SOX) by coordinating and providing required documentation for access controls, ITSD ticketing, and quarterly software vendor compliance.
Job Requirements
- Applicants must be fluent in English.
- Experience: Minimum 10 years
- Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts, including Jira ticketing classification, pointing, and meeting workflows.
- Proven ability to operate with a high degree of autonomy, demonstrating end-to-end ownership of complex operational issues from initial triage to resolution, root cause analysis, and subsequent process improvement.
- Systems and skills knowledge should include the highest levels of aptitude in the following:
- Expertise in Identity Provider (iDP) management, specifically administering Google Workspace for a global user base, including OU structure, group management, and license optimization.
- Proven experience with Single Sign-On (SSO) implementations and SAML/OIDC protocols, including the configuration and enforcement of MFA/2FA policies to ensure a secure authentication posture.
- Strong background in endpoint security, primarily in high-compliance SaaS environments, leveraging tools like Jamf Protect for continuous threat prevention, compliance reporting, and policy enforcement across a global fleet.
- Expert administration of Jamf Pro, including Automated Device Enrollment (ADE), Zero-touch deployment, patch management, application provisioning, and leveraging Smart Groups for targeted policy and configuration deployment.
- Deep technical proficiency in the Apple macOS ecosystem, including advanced support for MacBook Air and Pro models, FileVault encryption key management, OS patch cycle management, and leveraging native security features
- Proven experience in Atlassian/Jira administration, specifically Jira Service Management (JSM) for ITSD ticketing, including the design and optimization of complex workflows, issue classification, and implementing Automation for Jira to streamline operational tasks.
- Demonstrated expertise in implementing, administering, and ensuring continued adherence to critical compliance frameworks, including SOC 2, SOX, and PCI-DSS.
- Proven experience in administering access, governance, and security for AI platforms (e.g., OpenAI) and ensuring their compliant interoperability with the existing tech stack, paying close attention to PII handling and data integrity controls.
- Expert-level enterprise administration of Slack (Enterprise Plus/Grid), including advanced configuration of SSO/MFA, managing third-party app and bot integrations, defining data retention policies, and managing workspace-level security and compliance controls.
- Extensive experience building and maintaining IT operations automation workflows using scripting languages (e.g., Python, Bash) or dedicated automation tools (e.g., Power Automate, Automation for Jira) to improve efficiency and enforce security policies.
Benefits
- Professional development opportunities
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