• Support the organization’s R&D infrastructure and build systems for student success • Coordinate cross-functional teams and external partners • Establish project management systems to track processes across multiple teams • Optimize department workflows to align with strategic goals • Develop and lead operational processes across complex R&D programs • Write reports documenting perspectives across the education R&D ecosystem

• Responsible for the working environment within the project • Manage customer satisfaction and project profitability • Lead the team and support employee development • Performance management and active communication with clients/stakeholders • Ensure optimal project/order execution while complying with quality standards • Manage KPIs and implement measures to meet targets

• Manage a specialized team of Team Leads, Senior ICs, and Systems Admins. You will run this team with the rigor of an engineering squad: owning sprint planning, velocity tracking, backlog grooming, and standups. • Act as the ultimate escalation point for KTLO (Keep The Lights On) operations. Ensure the stability, routing logic, and API integrations across Zendesk and Five9 are running flawlessly for 2,000+ global agents. • Oversee the day-to-day health of our AI agent. Your team will handle rapid prompt tuning, hallucination mitigation, knowledge base ingestion QA, and regression testing for new AI releases. • Your team receives 20+ complex Jira requests daily from CX leadership. You will own the ingestion model—triaging bugs, sizing M-level system enhancements, and deploying resources without burning out your team. • Work lockstep with our Strategy & Design architects. When they design a new telephony tree or AI workflow, your team builds, tests, and deploys it safely into production.

Role Description As an Operational Excellence Senior Consultant here at Honeywell Aerospace, you will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. - Lead a team of Operational Excellence Consultants. - Partner closely with site level AOS leaders and business stakeholders. - Establish the AOS roadmap and align strategic priorities. - Enable scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coach leaders and drive method development and continuous improvement initiatives. - Optimize end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. - Support long-term growth, operational efficiency, and cultural transformation. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence and continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to work collaboratively with cross-functional teams. - Proven track record in driving transformation initiatives. Requirements - Experience in aerospace or related industries. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Willingness to travel as required. Benefits - Competitive salary and performance-based incentives. - Comprehensive health and wellness benefits. - Opportunities for professional development and growth. - Flexible work arrangements.