• Manage a specialized team of Team Leads, Senior ICs, and Systems Admins. You will run this team with the rigor of an engineering squad: owning sprint planning, velocity tracking, backlog grooming, and standups. • Act as the ultimate escalation point for KTLO (Keep The Lights On) operations. Ensure the stability, routing logic, and API integrations across Zendesk and Five9 are running flawlessly for 2,000+ global agents. • Oversee the day-to-day health of our AI agent. Your team will handle rapid prompt tuning, hallucination mitigation, knowledge base ingestion QA, and regression testing for new AI releases. • Your team receives 20+ complex Jira requests daily from CX leadership. You will own the ingestion model—triaging bugs, sizing M-level system enhancements, and deploying resources without burning out your team. • Work lockstep with our Strategy & Design architects. When they design a new telephony tree or AI workflow, your team builds, tests, and deploys it safely into production.

Role Description As an Operational Excellence Senior Consultant here at Honeywell Aerospace, you will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. - Lead a team of Operational Excellence Consultants. - Partner closely with site level AOS leaders and business stakeholders. - Establish the AOS roadmap and align strategic priorities. - Enable scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coach leaders and drive method development and continuous improvement initiatives. - Optimize end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. - Support long-term growth, operational efficiency, and cultural transformation. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence and continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to work collaboratively with cross-functional teams. - Proven track record in driving transformation initiatives. Requirements - Experience in aerospace or related industries. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Willingness to travel as required. Benefits - Competitive salary and performance-based incentives. - Comprehensive health and wellness benefits. - Opportunities for professional development and growth. - Flexible work arrangements.

Role Description As an Operational Excellence Consultant at Honeywell Aerospace, you will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. - Partner closely with site level AOS leaders and business stakeholders to establish the AOS roadmap. - Align strategic priorities and enable scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coach leaders and drive method development and continuous improvement initiatives. - Optimize end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. - Support long-term growth, operational efficiency, and cultural transformation. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence or continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to drive change and influence stakeholders. - Excellent communication and interpersonal skills. Requirements - Proven experience in Lean operating models. - Ability to work collaboratively across various functions. - Strong analytical and problem-solving skills. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health and wellness benefits. - Opportunities for professional development and growth.

• Own end-to-end enrollment outcomes for your customer portfolio – from application through completion – and be accountable for SLA performance, client satisfaction, and team throughput • Manage an on/offshore team of enrollment specialists: set clear goals, build capacity plans, run performance rhythms, and develop talent • Serve as the primary operational point of contact for your customers; lead recurring and ad hoc client calls, own escalation resolution, and communicate proactively on risks and delays • Establish and track the metrics that matter – SLA attainment, cycle time, error rates, team utilization – and build the reporting infrastructure to see them clearly • Conduct regular SLA and workflow reviews; triage and prioritize work based on urgency, client impact, and business criticality • Identify and resolve root causes of client issues by coordinating cross-functional teams; close the loop with clients with speed and professionalism • Map your operational workflows to find upstream and downstream leverage points – where handoffs break, where data is re-entered manually, where exceptions burn disproportionate time • Partner with engineering and product to scope and ship automation, tooling improvements, and scalable process changes • Translate operational patterns into structured recommendations; contribute to the broader playbook that scales across the team