Role Description At QuintoAndar, we believe that diverse leadership drives true innovation. As a Head of Engineering for our Fintech division, you will lead a strategic and complex organization responsible for building high-scale, secure, and resilient financial products that impact millions of users. On top of a strong technical background, we are looking for a leader who excels at navigating complex business ecosystems, nurturing talent, and fostering an inclusive culture. - Your Impact: - Drive Strategic Execution: Lead and inspire a large engineering organization to deliver critical financial solutions, ensuring high availability and high-quality execution at scale. - Shape the Technical Vision: Define and co-create the multi-year technical strategy for our financial products, balancing business growth with regulatory requirements and system resilience. - Foster Engineering Excellence: Establish durable technical standards for security, data privacy, and architecture that enhance innovation across multiple collaborative teams. - Develop Tomorrow’s Leaders: Act as a leader — actively coaching, mentoring, and developing other Engineers and Staff Engineers, while designing a healthy and effective organizational structure. - Scale the Organization: Cultivate a strong hiring strategy, acting as an ambassador to attract, welcome, and retain critical senior talent. Qualifications - Solid experience managing engineering teams and developing other leaders/stakeholders. - A strong background in software engineering, with experience in high-scale, mission-critical systems or distributed architectures. - Experience navigating the complexities of financial products, transactions, payment methods, credit, or regulated environments (Bacen/LGPD). - A proven track record of owning, planning, and delivering long-term strategic technical roadmaps. - Professional fluency in both English and Portuguese. Requirements - Have strong knowledge of computer theory, including optimization of algorithms and distributed systems. - Have already developed scalable client-server mobile applications. - Have already built winning Products or Platforms on successful companies. - Have some experience with AWS services. - Have some knowledge in Docker, modern CDs/CIs (Jenkins, Travis, Circle, Drone, ...). - Know how to test and tune scalability. Benefits - Competitive salary - Profit sharing - Meal allowance - Health insurance - Dental plan - Life insurance - Childcare subsidy and Atypical Parenthood subsidy - Wellhub - Home office allowance - Employee assistance program (mental health, social, legal, and financial support) - Extended parental leave - Day off on birthday, Mother’s Day, and Father’s Day - Benefits Club (discounts on everyday services) - Discounts at educational institutions - Reading kit for children – PlayKids

• Lead, support, and grow the engineering teams responsible for SyncSketch and SpeedTree • Drive improvements in team efficiency, execution, and delivery predictability by evolving agile practices, team processes, and operating rhythms • Partner with Product, Sales, Solutions Architects, Customer Success, and customers to understand market needs and translate them into roadmap priorities • Foster an inclusive, high-trust team culture centered on collaboration, accountability, and continuous improvement • Advocate for engineering best practices that improve product quality, reliability, and developer productivity

• Lead and develop a multidisciplinary team of engineers, setting a high bar for ownership, execution, and operational excellence. • Own the systems and engineering practices behind CI/CD, release automation, and environment management across the company. • Establish standards, in conjunction with other directorates, for thoroughly tested releases, rollback procedures, and operational readiness so teams can ship safely and predictably. • Ensure security controls are integrated directly into the software delivery lifecycle, including SAST, DAST, dependency scanning, artifact integrity, and policy enforcement. • Reduce deployment risk, shorten recovery times, and create clear operational expectations around release quality, uptime, and incident response. • Partner with various technical teams to provide support for reusable tooling, disparate deployment patterns, and repeatable workflows that improve delivery without creating bottlenecks. • Build systems and processes that support traceability, access control, change management, and compliance requirements across regulated customer environments.

About AssembledGreat customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. Something interesting is happening. Right when everyone thought customer support jobs were being automated away, they’re starting to come back. Businesses are starting to realize that the future is a combination of humans and AI working in harmony: AI handling technical questions and responses while humans cultivate relationships and create empathy. Assembled is building the future of customer support operations in the AI-era. Our job is to make sure AI handles what it's best at, and to set up human support teams to capitalize on the things only people can do. We're opening an Engineering Manager role on our Forecasting and Scheduling team: a key team pushing this hybrid world forward. Forecasting and Scheduling is a fullstack product team that builds the algorithms and user experiences that help support orgs get the right people working at the right times. You'll have wide autonomy to set technical direction and make product decisions, partnering closely with PM, design, ML engineers, and our GTM team to figure out what to build. You’ll also work directly with customers to make sure it actually changes how they run their support orgs. Why it's exciting - A chance to reimagine Workforce Management for the AI era. AI agents and humans now share the same workforce. How do we set humans up to do the most human parts of the job? This team gets to define the answer. - Math meets craft. Forecasting and Scheduling spans deep technical work (NP-hard constraint problems, forecasting models, etc.) and the product surfaces customers touch every day. It's an unusually creative and high-leverage combination. It’s a team with a mix of operations research and software engineering backgrounds. - At the core of Assembled. Forecasting and Scheduling powers one of the most impactful parts of our product. The team's output directly shapes how tens of thousands of agents get staffed and how hundreds of millions of dollars in support spend get allocated. - Technical leadership and people leadership. The role spans a combination of hard technical problems (how do we make schedule generation 10x faster?) and the human side of running a sizable team in flow. What we’re looking for: - T-shaped leader. You usually working at a very broad level and understanding the high level picture of the team and how the team fits into company level goals, but can dive extremely deep at any given time when necessary. - A great team builder: You can internally to make the team feel excited about the future as well as being able to recruit high quality engineers to join. You should be able to pitch the vision of the team effectively and get people to buy into that vision. - Holds the bar high. You hold both yourself and the team accountable: ensuring we are delivering value to our customers quickly and effectively. - Champions technical investment. You are the one beating the drum for paying down debt, modernizing infrastructure, and raising the engineering bar. You also know when taking on debt is the right call to move fast, and can credibly tell those moments apart. - Strong product instincts. You know what to build, not just how to build it. You can wear the PM hat in moments when the team needs it, and can push back on a roadmap when something doesn't feel right. - Thoughtful about AI as a force multiplier. You have a real point of view on where AI speeds the team up (codegen, prototyping, research synthesis, etc.) and where it just creates more cleanup later. You can deploy it in ways that compound, without opening the slop cannon. - Nice to have: Background in operations research or an adjacent quantitative field. Optimization, queueing theory, simulation, applied math, or ML with a heavy optimization bent. You'll be making technical calls on territory where this background would be helpful. Our U.S. benefits - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches and fully stocked kitchen - 401(k) plan enrollment The estimated base salary range for this role is $230,000 - $270,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.