• Supports the Division Service Leader and Unit Leaders with the implementation and monitoring of methods, process, measurements, controls and structure that drive profitable growth • Oversees the client experience delivery model to ensure it meets quality, timeliness and consistency standards • Develops relationships with leadership and key stakeholders ensuring proper points of connection are consistently established

• Deliver high quality solutions that delight customers • Lead clients on better testing and quality • Manage, coach and develop a small number of staff • Provide direction and leadership for team in problem solving

• Oversee the execution of the America’s visual guidelines across all Tommy Hilfiger stores & Wholesale Shop in Shops within assigned territory • Drive store profitability and increase brand awareness and equity • Partner closely with the visual merchandising, visual operations and Field leadership teams to adapt regional direction to meet the business and customer goals at store level • Execute training for VM team members and broader field team • Help drive new store openings/renovations • Lead the execution of in-store amplifications and pop ups in partnership with VM • Visit stores regularly to ensure that all store visual merchandising aligns with the company and brand image • Organize and deliver store opening & pop-up installations • Support marketing initiatives & event set up • Stay up to date on competition activities to remain ahead of the trend and report back to Head of Field and SVP of VE • Train stores and field organization on key seasonal Brand messages, floor set management, adaptation to space/environment/local business, maintenance of excellence in presentation and training of own store teams • Develop in-store VM on core skills to include communication, time & organization, and partnership • Conduct additional training for management and staff as needed • Train on all VM trends for the season • Manage flow of communication between Head of Field VM, the field organization and stores through weekly conference calls, touch bases, store visits, and training seminars in an effort to support Company guidelines • Influence field leadership to understand how Visual Merchandising impact conversion, maximize overall business results and customer experience • Provide feedback, solutions and insights on Visual Merchandising strategies • Promote communication flow within the FVM team • Manage T&E budget within guidance

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great. We're hiring a Senior Engagement Manager to join our Advisory Services team as an individual contributor - this is not a managerial role. The Engagement Managers plays a critical role in driving customer outcomes by advising external clients on achieving their goals with Atlassian's solutions. This position is key to driving Advisory Services engagements and focuses on leading and executing client engagements to meet strategic goals and deliver value. This is an individual contributor role reporting to a manager in Advisory Services. What You'll Do - Be the primary contact for your Advisory Services engagements, driving the direction throughout the engagement lifecycle. You will be the sole access point to the Advisory Services organization for your clients, facilitating collaboration and ensuring the efficient delivery of customer outcomes. - Take charge of proactive scope management to ensure that the team stays aligned with the engagement vision and meets your client's desired outcomes. You will execute projects to achieve results while balancing available time and resources. Additionally, it involves identifying future opportunities for further outcomes, growth, and expansion. - Accelerate time to value by applying project and program management expertise, ensuring the efficient and high-quality delivery of results for clients. - Cultivate enduring relationships with clients by applying consultative skills, maintaining clear and consistent communication, and monitoring and reporting on the value generated from the Advisory Services engagement. - Partner with teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers - Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events Your Background - 10+ years of experience within SaaS companies or similar product organizations or technology consulting firms. Track record in managing large-scale projects and programs. - 5+ years in Professional Services, Technical Consulting, or Success customer-facing roles. Experience managing client relationships and delivering successful project outcomes. - You're fluent in English, but it would be nice to have a second language, such as Spanish, French, or Portuguese, for business communication. It's nice if you have - PMP Certification, Agile Certification (Scrum Master, Product Owner), or similar: A recognized credential that validates your ability to manage professional projects. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $156,600 - $204,450 Zone B: $141,300 - $184,475 Zone C: $130,500 - $170,375 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .