• To provide excellent customer service to our Clients • Answering the telephone and signing off calls • Handle inbound FNOL calls relating to motor insurance claims • Capture accurate and detailed information about the incident • Maintain compliance with industry regulations • Communicate clearly and professionally • Balance empathy and efficiency • Complaint handling

Role Description We are looking for a Customer Support Representative / Dispatcher to serve as the operational hub of the business. This is a dispatcher-first role , focused on coordinating technicians, managing schedules, and ensuring jobs are executed efficiently. In addition, you will support customer communication—especially during weekends and after-hours. The ideal candidate is highly organized, thrives under pressure, and can think critically to solve scheduling challenges in real time. What You’ll Do - Dispatching & Scheduling (Primary Responsibility) - Coordinate daily schedules for field technicians - Assign jobs based on location, urgency, and technician availability - Optimize routes and timing to maximize efficiency - Handle last-minute changes, cancellations, and urgent requests - Ensure technicians have all necessary job details before arrival - Operational Coordination - Act as the central communication hub between field staff and internal team - Provide technicians with site details, customer notes, and updates - Monitor job progress and adjust schedules as needed - Manage a high volume of moving pieces simultaneously - Customer Support (Secondary Responsibility) - Answer incoming customer calls and inquiries - Schedule service appointments and provide updates - Handle customer concerns and ensure a positive experience - Provide coverage for evenings and weekends as needed - Problem Solving & Optimization - Make complex scheduling decisions to optimize a lean team - Balance multiple priorities and time constraints - Think proactively to prevent scheduling conflicts - Continuously improve dispatching efficiency Qualifications - 2-5 years of experience in dispatching, customer support, or operations - Experience in home services (electrical, HVAC, plumbing, etc.) preferred - Strong experience managing schedules and coordinating field teams - Ability to work U.S. hours with weekend availability Requirements - Hands-on experience with ServiceTitan Core Competencies - Strong organizational and multitasking skills - Critical thinking and problem-solving ability - Ability to handle high-pressure, fast-paced environments - Excellent communication skills (written and verbal) - High attention to detail and accuracy - Reliability and accountability Technical Skills - ServiceTitan (required) - CRM and scheduling tools - Google Workspace / Microsoft Office - Phone and customer communication systems Work Schedule - Full-time, aligned with U.S. business hours - Must be available for weekend coverage - Flexibility for evening support when needed Work Environment - Fully remote role - Fast-paced, operations-heavy environment - High level of coordination with field technicians - Direct collaboration with operations leadership Who This Role is Ideal For - Experienced dispatchers who enjoy solving complex scheduling challenges - Candidates who thrive in fast-moving service environments - Detail-oriented professionals who can manage multiple priorities - Individuals comfortable balancing operations and customer support - Those looking for a long-term, stable remote role Why Join - Be a key player in daily business operations - Work closely with leadership and field teams - Gain experience in a growing home services company - Opportunity to make a direct impact on efficiency and customer satisfaction Equal Opportunity We are committed to building a diverse and inclusive team and encourage applicants from all backgrounds to apply.

• Handle domestic orders, which includes placing orders accurately and following up with distributors. • Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf. • Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location. • Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls. • Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.

Role Description VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins July 6, 2026. - Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. - Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and track activities in the database. - Thoroughly documenting inquiry outcomes for accurate tracking and analysis. - Coordinating with team members to ensure timely handling of TRICARE member requests. - Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. - Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Qualifications - 2 years customer service experience required - Call center experience is ideal. - Ability to work from a quiet, distraction-free home environment with strong attendance records. - Ability to connect to the client environment within 5 minutes. - Typing speed of 35 WPM. - Ability to lift 35 lbs. of computer equipment. - Proficiency in Windows and common computer applications. - Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. - An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits. - Predictable and reliable attendance. - Highly developed sense of integrity and commitment to customer satisfaction. - Be a team player. - Ability to pass a drug screen and background check. - Ability to attend and successfully complete the 8 weeks paid required training. - Have a minimum of a High school diploma or equivalent. - Be a US citizen. - Handy with MS Windows and other computer applications. - Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). Requirements - Minimum Computer Requirements (Training Phase): - Processor: Intel i3 or AMD Ryzen 3 (or higher) - RAM: Minimum 4 GB - Disk Space: At least 120 GB available - Browser: Microsoft Edge or Google Chrome - Internet Speed: Minimum 100 Mbps download / 20 Mbps upload - Connection: PC must connect via Ethernet cable - Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN - Not Supported: Chromebooks Benefits - While in training you are paid a flat rate. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits: medical, dental, vision, FSA, 401K, and paid time off benefits. - If you already have medical benefits you want to keep, you can and allocate your benefit dollars elsewhere. - Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. - Performance incentives are also offered for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 paid holidays - Paid time off (PTO) - Medical, dental, and vision coverage - Long- and short-term disability - Term life insurance - 401K retirement plan