• Handle domestic orders, which includes placing orders accurately and following up with distributors. • Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf. • Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location. • Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls. • Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.

Role Description VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins July 6, 2026. - Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. - Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. - Operating a PC to extract information, document inquiries, and track activities in the database. - Thoroughly documenting inquiry outcomes for accurate tracking and analysis. - Coordinating with team members to ensure timely handling of TRICARE member requests. - Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. - Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. - Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. Qualifications - 2 years customer service experience required - Call center experience is ideal. - Ability to work from a quiet, distraction-free home environment with strong attendance records. - Ability to connect to the client environment within 5 minutes. - Typing speed of 35 WPM. - Ability to lift 35 lbs. of computer equipment. - Proficiency in Windows and common computer applications. - Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. - An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits. - Predictable and reliable attendance. - Highly developed sense of integrity and commitment to customer satisfaction. - Be a team player. - Ability to pass a drug screen and background check. - Ability to attend and successfully complete the 8 weeks paid required training. - Have a minimum of a High school diploma or equivalent. - Be a US citizen. - Handy with MS Windows and other computer applications. - Personal PC/laptop required for training with a wired high-speed internet connection (company equipment provided after training). Requirements - Minimum Computer Requirements (Training Phase): - Processor: Intel i3 or AMD Ryzen 3 (or higher) - RAM: Minimum 4 GB - Disk Space: At least 120 GB available - Browser: Microsoft Edge or Google Chrome - Internet Speed: Minimum 100 Mbps download / 20 Mbps upload - Connection: PC must connect via Ethernet cable - Not permitted: Wi-Fi, Wi-Fi extenders, satellite (e.g., Starlink), hotspots, or mobile internet (e.g., T-Mobile), VPN - Not Supported: Chromebooks Benefits - While in training you are paid a flat rate. After completing the training, the pay increases. - After 60 days employment you are eligible for benefits: medical, dental, vision, FSA, 401K, and paid time off benefits. - If you already have medical benefits you want to keep, you can and allocate your benefit dollars elsewhere. - Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. - Performance incentives are also offered for the role. - Full-time, long-term employment (not seasonal or contract). - 8 weeks of training. - Competitive benefits package, including: - 11 paid holidays - Paid time off (PTO) - Medical, dental, and vision coverage - Long- and short-term disability - Term life insurance - 401K retirement plan

Role Description We are looking for motivated and customer-focused individuals to join our growing remote team as Customer Service Specialists. In this role, you will assist clients with planning and coordinating personalized travel and lifestyle experiences while providing exceptional support throughout every stage of the process. This opportunity is ideal for individuals who enjoy helping others, communicating with clients, and working independently in a flexible remote environment. Previous industry experience is not required, as comprehensive training and ongoing support are provided. Key Responsibilities - Assist clients with planning customized vacations, cruises, celebrations, and special events - Provide professional customer support through phone, email, text, and online platforms - Research destinations, accommodations, transportation, and experience options based on client preferences - Coordinate reservations and booking details while ensuring accuracy and efficiency - Communicate with clients before, during, and after travel or scheduled experiences - Respond promptly to questions, updates, and changes with professionalism and care - Maintain accurate client records and booking documentation - Build strong client relationships that encourage repeat and referral business Qualifications - Strong communication and interpersonal skills - Self-motivated with the ability to work independently - Organized, dependable, and detail-oriented - Comfortable using computers, email, and online systems - Reliable internet connection and phone access required - Previous customer service, hospitality, or support experience is helpful but not necessary Benefits - Fully remote work environment - Flexible scheduling opportunities - Access to professional tools and booking platforms - Travel-related discounts and perks - Performance-based earning potential Ideal Candidates This role is well suited for customer service professionals, career changers, stay-at-home parents, retirees, or individuals seeking a flexible remote opportunity in client support and experience coordination.

• Deliver exceptional service to patients, providers, and healthcare partners as the first point of contact. • Ensure inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy. • Manage a high volume of inbound and outbound communications, accurately document customer and patient information, and support the seamless workflow of prescription orders. • Achieve defined daily qualitative and quantitative targets while maintaining an exceptional patient-satisfaction rating. • Collaborate with pharmacists and pharmacy technicians to effectively resolve customer issues and requests.