• Provide critical support to the Global, Regional and Local Customer, Data Center, and Internal Operations Team • Responsible for being the liaison/direct link for GCM to the wider IT and technical services organization • Lead GCM and client partnership to shape strategic reporting suite for all programs • Drive and facilitate the global strategic planning process (roadmap) for business intelligence and reporting. • Track and ensure strategic initiatives are managed, delivered, and measured to meet customer goals • Leverage BI tools to collect large data sets, interpret data, identify trends and patterns that could contribute to identifying continuous improvement opportunities • Own central data lake approach. • Design Reports & Dashboards based on business needs • Act as senior technical expert ensuring global standardization of reporting. • Support continuous improvement and change management lifecycle. • Partner with operations to identify, design, and implement requested cases for continuous improvement and innovation initiatives. • Train end users on report interaction, dashboards, etc. • Build, maintain and manage relationships across all levels of the organization and act as the technical interface at global level to operations and appropriate stakeholders on the customer side.

Role Description At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making. Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our teams to make impactful choices. As a Business Intelligence Analyst, Product Analytics, you'll be a critical data partner for our Product organization, building the analytical infrastructure that tells the story of our customers. You'll: - Collaborate with Product teams to understand reporting needs, identify and develop data models in support of self-service, advise on event tracking definitions, and empower self-service in product analytics tools such as Mixpanel. - Build the data quality infrastructure and governance frameworks needed to empower self-service analytics through AI, ensuring stakeholders can confidently trust the results. - Develop dashboards and data visualizations in Hex and Sigma that translate complex data into clear, actionable insights for stakeholders across the Product organization, while collaborating with PMs to address data needs for upcoming features on the product roadmap. - Design and maintain robust data models using SQL in dbt, creating a single source of truth that drives strategic decision-making. - Contribute to the roadmap with Product stakeholders to define goals, prioritize work, and communicate expected timelines and deliverables. - Proactively identify gaps in analytics infrastructure and present solutions. Qualifications - Bachelor's degree, preferably in a quantitative field. - Solid experience in Data Analytics, or a similar role that involves user behavior analysis, preferably in a B2C setting. - Prior experience working with Product teams and Product Analytics (such as A/B testing, funnel analysis, event tracking, user journey analysis, etc.). - Advanced SQL skills. - Experience developing data models in cloud data warehouses (Snowflake, or similar tools). - Exceptional ability to communicate complex technical concepts to non-technical audiences. - Collaborative approach to problem-solving and team dynamics. - Comfort with a remote work environment, collaborating with team members across the globe. Company Description We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Role Description We're seeking a BI Analyst to support the reporting infrastructure our teams depend on to make decisions. In this role, you'll support teams across the organization by helping build tailored dashboards, running ad-hoc analyses, and maintaining the automation workflows that keep manual reporting to a minimum. As we actively deploy AI tools, you'll also assist in validating those outputs to ensure they're accurate and decision-ready. We're looking for an early-career analyst with a quality-first mindset and genuine curiosity about AI — someone eager to learn the full data pipeline, grow their skills within a collaborative team, and contribute to an environment where analytics are trusted, adopted, and continuously improving. Responsibilities - Own the reliability of our Power BI reporting layer — pages, fields, filters, drill-throughs, and visual logic — and make it better over time, not just stable. - Diagnose data issues end-to-end: from Salesforce object structures through dataflows, the lakehouse, and into the reporting surface. - Re-certify reports after schema or system changes; build QA habits that prevent issues before stakeholders find them. - Configure and maintain Power Automate workflows; propose automations where manual steps shouldn't exist. - Run ad-hoc analyses using semantic models, cubes, and Excel for requests that outpace what's in the warehouse today. - Build team-specific dashboards and data models for functional leaders who need tailored visibility, not one-size-fits-all reporting. - Validate AI agent outputs — we're actively deploying AI-assisted data tools, and you'll play a key role in ensuring those outputs are accurate and decision-ready. Qualifications - 1–3 years in data analytics, business intelligence, or revenue/sales operations. - Hands-on experience with Power BI or a comparable BI platform. - Working knowledge of Salesforce data structures — you don't need to be an admin, but you need to know how objects relate. - Comfort moving across Excel, semantic models, and workflow tools. - A quality-first mindset: you notice when something's off and you don't let it slide. - Genuine curiosity about AI — you've experimented with AI tools, you have opinions about them, and you want to work somewhere that's building with them, not just talking about them. Requirements - Salary: $85,000 - Competitive Equity Package - Comprehensive Benefits Plan Company Description Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!

• Own the front door to the BI team. Triage requests through a structured intake process and sequence work based on strategic priority and business impact. • Spend dedicated time with business users through ride-alongs, stakeholder interviews, and direct observation to understand what decisions people are actually trying to make. • Maintain a clear point of view on what BI is building, why, and in what order. Answer the roadmap question before it gets asked and communicate the strategy in terms stakeholders can hold the team to. • Participate actively in sprint planning, backlog grooming, and release coordination. Own the definition of ready before work enters a sprint and the definition of done before it ships. • Maintain proactive, consistent touchpoints with domain leads and business stakeholders across a broad set of functions. Be a trusted partner before a problem becomes urgent and hold those relationships through prioritization decisions stakeholders do not always agree with. • Define what success looks like before anything gets built and track whether shipped work changed user behavior or business results.