Role Description The Kinetic Consumer Retention Specialist is a work from home position that handles interactions with Kinetic customers that are entertaining the thought of disconnecting their services. The role is primarily responsible for saving, both reactively and proactively, every customer from disconnecting their service. This is achieved by: - Offering special retention offers - Troubleshooting repair issues, including inputting repair tickets - Offering faster internet speeds and other add-on services A key goal with every interaction is to ensure that each conversation with a customer resolves their inquiry 100%. Our Kinetic Consumer Retention Specialists are expected to: - Resolve the customers’ needs on each call - Educate, explain, and save our products and services - Achieve low repeat caller statistics with high customer satisfaction and last call resolution results The position has the opportunity to earn an additional monthly bonus in the form of commissions. ***This position is being filled remotely but preferred in NC/GA/IA.*** What You'll Do: - Be #CustomerObsessed! Make taking care of every single customer your #1 priority. - Handle calls in a remote work from home environment from customers that are threatening to disconnect, shop around, or are at high risk to disconnect their Kinetic products and services. - Have a last stop shop mentality when resolving customer inquiries. - Log the customers’ reasons for calling and resolution taken using our Retention Recommender. - Use Retention team only save offers and escalation procedures to prevent customers from disconnecting. - Explain, retain, and sell products and services to existing customers as needed. - Other duties as assigned. Qualifications - Excellent verbal and written communication skills - Strong organizational skills with the ability to multi-task and prioritize daily tasks - Must have land-based home internet service (i.e.: Fiber, Cable, or DSL) with a minimum 25 kbps download speed - Home work environment must be distraction-free and abide by Uniti’s Work from Home policy - Must be able to work any shifts within the team operating hours: Monday - Friday, 7:00 am EST - 8:00 pm EST and rotational Saturdays from 8:30 am EST - 5:00 pm EST Requirements - Bilingual (Spanish/English) skills are a plus - High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for some experience as deemed appropriate. Physical Tasks: - Sitting and Stationary: 67-100% - Carrying: Occasionally: 0-33% - Lifting-Lowering >1-15 lbs: Occasionally: 0-33% - Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% - Fine Manipulating: Frequently: 34-66% Benefits - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - Educational Assistance Plan

Role Description We are looking for a highly capable Digital Growth & CRM Specialist to support the growth of two ambitious brands through smart marketing systems, data-driven decision-making, and strong digital infrastructure. This role goes beyond traditional digital marketing—it focuses on building, managing, and optimising the systems that drive lead generation, customer journeys, and conversion. - Act as the technical backbone of the marketing function, translating ideas into fully functioning campaigns and systems - Manage and optimise CRM platforms, ensuring speed, accuracy, and efficiency in all customer journey processes - Build, deploy, and maintain landing pages, funnels, and digital assets that convert - Collaborate closely with the content and marketing team to bring campaigns to life - Take ownership of backend marketing operations including apps, CMS platforms, and integrations - Work independently while proactively identifying improvements and opportunities for growth - Manage and optimise CRM systems (e.g., Genie AI / Go High Level) ensuring efficient workflows and accurate data handling - Build, update, and optimise landing pages and marketing funnels - Set up, run, and optimise Meta ad campaigns, with Google Ads as a potential growth area - Maintain and update WordPress websites and other CMS platforms - Support the management and development of internal apps (e.g., Replit-based systems) - Build, manage, and optimize HTML based web pages and event microsites, with strong proficiency in front end web development, responsive design, troubleshooting, and implementing updates across live web environments when required. - Track, analyse, and report on campaign performance, lead generation, and conversion metrics - Translate data insights into actionable improvements across campaigns and systems - Collaborate with internal stakeholders to execute marketing strategies effectively - Take initiative in identifying system improvements, automation opportunities, and growth strategies - Ensure all digital assets and systems are running efficiently and effectively at all times Qualifications - At least 2-3 years of experience in digital marketing, marketing systems, or a similar role - Strong hands-on experience with CRM platforms and marketing automation tools - Proficiency in CMS platforms such as WordPress - Experience building and optimising landing pages and conversion funnels - Solid experience running Meta (Facebook/Instagram) ad campaigns - Strong proficiency in HTML, front end web development, and modern web design principles, with hands on experience building, editing, and maintaining responsive web pages and digital event sites. - Exposure to app platforms or environments such as Replit is an advantage - Experience tracking, analysing, and interpreting marketing performance data - Familiarity with Google Ads is a plus - Relevant certifications (e.g., Google Ads, Google Analytics, Meta) are advantageous but not required - Strong organisational, analytical, and problem-solving skills - Excellent communication skills and ability to work collaboratively - High level of initiative with the ability to work independently in a fast-paced environment - Advanced proficiency in Canva and graphic content creation, with the ability to design polished marketing materials, event graphics, social media assets, presentations, and branded digital content that aligns with company standards and campaign goals. Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - Free pre-employment Medical Assessment (T&C apply) - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, and Premium Pays

Role Description The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Educate and negotiate in order to retain Banfield’s Wellness Plan clients. - Utilize various strategic preservation techniques to educate clients about their Wellness Plans. - Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations). - Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions. - Document all calls and resolutions using the Client Retention software in PAWS. - Display a positive and professional attitude towards internal and external clients at all times. - Respect and partner with fellow associates to achieve positive results within the team. - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - One year of Customer Service (Call Center, etc.) experience is required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Educate and negotiate in order to retain Banfield’s Wellness Plan clients. - Utilize various strategic preservation techniques to educate clients about their Wellness Plans. - Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations). - Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions. - Document all calls and resolutions using the Client Retention software in PAWS. - Display a positive and professional attitude towards internal and external clients at all times. - Respect and partner with fellow associates to achieve positive results within the team. - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - One year of Customer Service (Call Center, etc.) experience is required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.