Role Description Receives and responds to inbound calls and emails related to the DBM & PBM solutions, serving as first tier support of any reported software issues: - Account-related login issues - Password resets - Basic system utilization - Triage Following standard operating procedures creates support tickets with complete information in the ticketing system to ensure all pertinent data is logged and captured. In a respectful and courteous manner, acts as a resource for inbound calls and emails from homecare agencies and providers and, at times, may be tasked to provide basic instruction in operation of proprietary applications. Promptly escalates complex issues as appropriate to facilitate resolution of the issue. When necessary, acts as a liaison between homecare agencies and providers, ensuring all parties have accurate information to facilitate workarounds for reported break/fix items. May troubleshoot and resolve common order fulfillment issues to preserve the most optimal customer experience. On a continual basis, listens and responds to feedback from customers and determines necessary internal action or communication required to fulfill company obligations. Coordinates activities and/or relays information as appropriate. Assists customers by assessing the stated purpose of the call or email, and the need communicated, and routes to the appropriate business unit following standard operating procedures. Qualifications - A high school diploma or equivalent is required. - At least six months experience in which incumbents regularly interface with customers is essential to perform customer services functions as described. - A year of call center or help desk experience or experience working in a medical environment is strongly preferred. - Strong interpersonal skills are necessary as is the ability to remain customer service oriented during situations in which clients or customers may be frustrated. - The ability to speak and write in a professional manner is required to communicate with clients, drivers, operations, and patients as described. - Proficient and accurate typing/data-entry skills are required to record system information as described. - Familiarity with Microsoft Office and a web browser is required to access, capture and communicate information as described. - The ability to demonstrate ownership for the customer experience and provide solutions to routine and common issues rather than escalating problems is essential. - Spanish speaking skills are desirable but not required. Requirements - Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required. - Familiarity with contact management software is strongly preferred. - No travel is required. - Work is generally performed in an office environment or remote setting in which there is only minimal exposure to unpleasant and/or hazardous working conditions. - The ability to maintain a flexible schedule to accommodate on-call rotations as described is required. - Incumbents must be able to work with defined schedules in which timed lunches and breaks are predefined. - This position entails a high level of work performed at a computer terminal throughout the day as well as heavy use of a telephone or headset equipment. - On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. - Regular eye-hand coordination and manual dexterity is required to operate office equipment. Benefits - The Company will provide reasonable accommodations to employees with disabilities to help them perform the essential functions of the position. - A request for such accommodation should be directed to the employee’s immediate supervisor or Human Resources.

Role Description Please only apply if you have at least 3 years of intake/authorization experience. We are looking for someone who has authorization appeal experience. AIS Healthcare is looking for experienced and motivated benefit verification and authorization experts to join our dynamic team! The perfect candidate should have: - Outstanding communication skills - An in-depth knowledge of collection practices - Ability to work in compliance with Federal and State rules, regulations, and policy related to benefit verification and authorization activities Qualifications - A high school diploma or general education degree (GED) equivalent is required - 3-5 years of healthcare industry experience is strongly preferred - Home Infusion, Intrathecal Pain Management experience preferred Requirements - Thorough knowledge of the processes for patient insurance eligibility and benefits for a variety of payers including Aetna, Cigna, BCBS, Humana, Worker’s Comp, Medicare, and Medicaid - Specific knowledge of Authorization processes relative to GAPs, Pre-determination, PCP Referrals, and Single Case Agreements - Detailed and accurate entry of insurance and authorization information into EHR systems by Standard Operation Procedures - Complete follow-up on pending or expired authorizations, referrals as assigned - Review authorization denials for accuracy; initiate the appeal process until the case is overturned, appeal options are exhausted, or decision is made to discontinue the process - Document details of all calls by the Standard Operation Procedures of the department - Timely follow-up and response to all Quality Reviews - Recognize patients’ rights and responsibilities and support them in the performance of job duties, respecting patients’ rights to privacy and confidentiality - Maintain strict confidentiality; adhere to all HIPAA guidelines/regulations - Maintain understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies - Maintain a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes - Share knowledge gained with other staff members and work as a team member - Interact with others in a positive, respectful, and considerate manner - Perform other job-related duties as assigned Benefits - Health, vision, and dental insurance - Long term disability insurance - Life insurance - Vacation package - 401K plan with a generous employer match - 100% work from home opportunity - Growth opportunities Steps to Apply Complete the required Culture Index Candidate Assessment. No application will be considered if the applicant does not follow instructions and completes the assessment as part of the application process. How can I complete the assessment? Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete. portal.cultureindex.com/public/survey/general/0BFB8F0000

Role Description As our Growth & Retention Specialist, you'll split your time between hunting for new business and nurturing our current customer base. This is a foundational role with real ownership, real variety, and a direct line of impact on company revenue. 📅 Start date: June/July 2026 🖋️ Contract type: Contractor, Indefinite 🕘 Work hours: 7.30 AM – 4.30 PM PST 💻 Work mode: 100% remote What You’ll Be Doing - Business Development - Develop and execute an outbound outreach strategy targeting companies interested in hiring remote workers in Latin America. - Research and identify qualified prospects through LinkedIn, job boards, industry directories, and other channels. - Craft compelling, personalized outreach sequences (email, LinkedIn, phone) that generate real conversations. - Book discovery calls and qualify meetings for the CEO with prospects who are a strong fit for our Nearshore Staff Augmentation service. - Track outreach activity, pipeline, and conversion metrics in CRM with discipline and consistency. - Continuously test and iterate on messaging, targeting, and sequencing to improve meeting booked rates. - Account Management - Serve as the primary point of contact for existing customers, ensuring satisfaction and strong ongoing relationships. - Proactively schedule regular check-ins to stay close to customer needs, team changes, and business priorities. - Identify and flag expansion opportunities (new roles, new teams, additional headcount) and surface them to the CEO. - Manage renewal conversations to ensure customers continue and grow with Launchpad. - Act as a customer advocate internally, relaying feedback and flagging any risks to retention early. Qualifications - 1-3 years of experience in a sales, BDR, SDR, or account management role (B2B preferred). - A natural communicator who can write a great cold email and hold a warm, genuine conversation. - Self-directed and organized, you don't need to be micromanaged to hit your targets. - Curious about the remote work and staffing space, and genuinely excited about Latin America's talent landscape. - Comfortable with outbound prospecting tools (LinkedIn Sales Navigator, Apollo, HubSpot, or similar). - Fluent in English and Spanish. What to Expect from Our Hiring Process - Intro Chat – 60 min with our Talent team - Meet the Team – 60 min (challenge, discussion, or deep dive) - Final Interview – 30 min culture fit & collaboration round Benefits - 💻 100% remote from anywhere - 💸 Competitive compensation in USD - 🧠 Training allowances for upskilling - 🌍 Work with global teams and top-tier clients - 🖥 Home-office hardware setup - 🏖 PTO for recharge and balance - 🫶 People-first culture built on trust, autonomy, and impact Compliance & Equal Opportunity Launchpad is an equal opportunity employer committed to creating an inclusive environment for all applicants. We do not discriminate on the basis of race, color, religion, gender identity, sexual orientation, age, disability, or any other protected status under applicable laws in Canada and British Columbia. All candidate information will be handled confidentially and used solely for recruitment purposes in accordance with applicable privacy regulations. Ready to make your mark? Apply now and be part of something exciting!

• Apply consultative sales techniques to close and secure representation agreements. • Clearly explain services and representation options to qualified leads. • Convert inbound and outbound leads into retained clients. • Conduct follow-ups to increase conversion rates. • Maintain professionalism and empathy in high-volume interactions. • Evaluate eligibility based on established criteria. • Gather and document detailed client information accurately in the CRM. • Track performance metrics and meet established call and conversion goals. • Collaborate with the legal team to ensure smooth case handoff. • Manage approximately 200 calls per week, with a high percentage of outbound calls.