Role Description We are looking for a highly capable Digital Growth & CRM Specialist to support the growth of two ambitious brands through smart marketing systems, data-driven decision-making, and strong digital infrastructure. This role goes beyond traditional digital marketing—it focuses on building, managing, and optimising the systems that drive lead generation, customer journeys, and conversion. - Act as the technical backbone of the marketing function, translating ideas into fully functioning campaigns and systems - Manage and optimise CRM platforms, ensuring speed, accuracy, and efficiency in all customer journey processes - Build, deploy, and maintain landing pages, funnels, and digital assets that convert - Collaborate closely with the content and marketing team to bring campaigns to life - Take ownership of backend marketing operations including apps, CMS platforms, and integrations - Work independently while proactively identifying improvements and opportunities for growth - Manage and optimise CRM systems (e.g., Genie AI / Go High Level) ensuring efficient workflows and accurate data handling - Build, update, and optimise landing pages and marketing funnels - Set up, run, and optimise Meta ad campaigns, with Google Ads as a potential growth area - Maintain and update WordPress websites and other CMS platforms - Support the management and development of internal apps (e.g., Replit-based systems) - Build, manage, and optimize HTML based web pages and event microsites, with strong proficiency in front end web development, responsive design, troubleshooting, and implementing updates across live web environments when required. - Track, analyse, and report on campaign performance, lead generation, and conversion metrics - Translate data insights into actionable improvements across campaigns and systems - Collaborate with internal stakeholders to execute marketing strategies effectively - Take initiative in identifying system improvements, automation opportunities, and growth strategies - Ensure all digital assets and systems are running efficiently and effectively at all times Qualifications - At least 2-3 years of experience in digital marketing, marketing systems, or a similar role - Strong hands-on experience with CRM platforms and marketing automation tools - Proficiency in CMS platforms such as WordPress - Experience building and optimising landing pages and conversion funnels - Solid experience running Meta (Facebook/Instagram) ad campaigns - Strong proficiency in HTML, front end web development, and modern web design principles, with hands on experience building, editing, and maintaining responsive web pages and digital event sites. - Exposure to app platforms or environments such as Replit is an advantage - Experience tracking, analysing, and interpreting marketing performance data - Familiarity with Google Ads is a plus - Relevant certifications (e.g., Google Ads, Google Analytics, Meta) are advantageous but not required - Strong organisational, analytical, and problem-solving skills - Excellent communication skills and ability to work collaboratively - High level of initiative with the ability to work independently in a fast-paced environment - Advanced proficiency in Canva and graphic content creation, with the ability to design polished marketing materials, event graphics, social media assets, presentations, and branded digital content that aligns with company standards and campaign goals. Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - Free pre-employment Medical Assessment (T&C apply) - HMO on the first day of hire - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, and Premium Pays

Role Description The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Educate and negotiate in order to retain Banfield’s Wellness Plan clients. - Utilize various strategic preservation techniques to educate clients about their Wellness Plans. - Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations). - Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions. - Document all calls and resolutions using the Client Retention software in PAWS. - Display a positive and professional attitude towards internal and external clients at all times. - Respect and partner with fellow associates to achieve positive results within the team. - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - One year of Customer Service (Call Center, etc.) experience is required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Educate and negotiate in order to retain Banfield’s Wellness Plan clients. - Utilize various strategic preservation techniques to educate clients about their Wellness Plans. - Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations). - Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions. - Document all calls and resolutions using the Client Retention software in PAWS. - Display a positive and professional attitude towards internal and external clients at all times. - Respect and partner with fellow associates to achieve positive results within the team. - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - One year of Customer Service (Call Center, etc.) experience is required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Solutions Specialist, BHT (Business, Healthcare, and Trades) is a consultative, new business seller responsible for expanding market share and driving competitive takeaways within assigned disciplines or solution areas. Solutions Specialists own the entire sales cycle at the course and department level from discovery through close, focused on new adoptions, competitive displacement, and expansion within higher educational institutions. - Full Cycle New Business Ownership (Course & Department Level) - Own the entire sales cycle for course and department level new adoptions and competitive takeaways. - Identify, qualify, develop, and close new digital opportunities within assigned discipline. - Establish relationships with deans, department chairs, coordinators, and faculty influencers to secure multi-section or multicourse wins. - Drive digital-first decisions that increase usage, value, and long-term institutional alignment. - Consultative Selling & Solution Alignment - Lead discovery of conversations that uncover instructional challenges, curriculum needs, and departmental goals. - Deliver high-quality product demonstrations, digital walkthroughs, and solution-based presentations customized to faculty workflows and outcomes. - Position Cengage’s value in terms of career readiness, next gen assessment, guided learning, student success, and instructional efficiency. - Drive consensus among faculty by guiding them through evaluation, trial, and decision-making processes that lead to adoption commitments. - Collaboration With Product Consultants - Engage Product Consultants for down funnel support on complex, strategic, or large-scale opportunities. - Partner to deliver high impact demos, competitive differentiation, and discipline specific expertise during critical deal moments. - Ensure seamless coordination to elevate presentation quality and increase win probability for high value targets. - Alignment With Account Teams - Coordinate with Principal Account Directors to ensure visibility into departmental activity that influences institutional agreements. - Share insights regarding digital adoption, competitive movement, and faculty sentiment to inform institutional strategy. - Market Expansion & Competitive Displacement - Develop targeted strategies to win high value competitive accounts. - Activate faculty advocates, peer influencers, and reference customers to accelerate competitive takeaways. - Analyze discipline trends, enrollment patterns, and competitor presence to prioritize high-impact targets. - Territory, Pipeline, & Forecast Management - Maintain a disciplined pipeline for new business opportunities using Salesforce. - Effectively plan strategic activity and customer engagement using Outlook and Salesforce calendars. - Provide accurate forecasting and ensure transparent activity tracking. - Use data to guide territory focus, campaign execution, and prioritization of the highest value opportunities. Qualifications - Minimum 2 years of customer-facing sales, education, or training experience with evidence of strong performance, or 5+ years equivalent experience. - Strong consultative selling and presentation skills with the ability to influence faculty and academic leaders. - High digital proficiency with learning platforms and comfort delivering virtual and in-person demos. - Strong relationship building capabilities and credibility with academic stakeholders. - Ability to independently manage a territory, pipeline, and complete sales cycle. - Proficiency in Microsoft Office and CRM systems (Salesforce preferred). - Ability to travel to campuses and events as required. Requirements - Preferred experience in EdTech, SaaS, or new business acquisition roles. - Background in teaching, instructional design, or academic environments. - Experience partnering with product, marketing, or customer success functions. Benefits - Comprehensive and rewarding Total Rewards package designed to support and empower employees. - Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. - Sales roles often incorporate a significant incentive compensation program beyond base pay range. Compensation The full base pay range for this position is $52,000.00 - $67,600.00 USD.