Mars Veterinary Health

Role Description The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the live chat function within the Banfield Pet Hospital mobile and web application. They will be responsible for providing an excellent experience to clients by providing sound and relevant medical guidance. Technicians will also help with other administrative-related queries. They will engage with clients virtually in an environment where client privacy and Banfield security can be maintained. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Receive and respond to live chats from Banfield clients with questions or concerns about their pet. - Obtain relevant information and history from clients and maintain proper and complete medical documentation. - Provide professional, efficient, and exceptional service. - Make recommendations on potential home care and timeframe on when/if an appointment should be made at a Banfield Pet Hospital or alternate emergency care. - Document the client’s/patient’s needs and any other medical considerations based on the chat assessment. - Field administrative client chats and direct queries related to billing/invoicing, Optimum Wellness Plans, and other administrative topics to the appropriate team. - Read emails pertaining to chat protocols, scheduling, updates, etc. daily within scheduled shifts. - Demonstrate learning agility to adapt to rapidly changing processes. - Seek and communicate opportunities to provide better client service via chat. - Participate in client communication and education to explain administration of medications, follow-up care, diet recommendations, and general pet care. - Attend team meetings or review team meeting recordings within 2 scheduled shifts. - Maintain client privacy, security, and company confidentiality. - Other job duties as necessary. Qualifications - Associate’s degree in Veterinary Technology from a program accredited by the American Veterinary Medical Association (AVMA) or equivalent experience and passage of VTNE is required. - Two years of experience working as a credentialed Veterinary Technician in a clinical setting are required. - Current state veterinary technician license, registration or certification in good standing is required. - Ability to work variable shifts which may include weekends and holidays is required. - Ability to work efficiently with technology, including phone, computer, web camera, etc. is required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Client Care Coordinator’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution. - Recommend potential products or services by recognizing and analyzing client needs. - Contribute to team effort by accomplishing related results (personal metrics). - Manage high volume of incoming client requests via telephone, email, and web chat. - Keep accurate records of client interactions in necessary systems (i.e. PAWS). - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - High school diploma or equivalent is required. - One year of Customer Service experience (Call Center, etc.) is required. - Excellent communication skills are required. - Ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description As the Sr. Construction Manager, you will independently lead the planning, coordination, and execution of high‑complexity building infrastructure and facility construction projects from pre-construction through close-out. This role is accountable for delivering technically challenging system upgrades, repairs, and replacements, requiring advanced technical expertise, sound judgment, and effective leadership across multiple stakeholders. - Serve as the owner’s representative, acting as the primary liaison among designers, contractors, inspectors, facility operators, and executive stakeholders. - Manage risk, ensure operational continuity, and maintain adherence to safety, quality, and regulatory requirements—often within occupied, regulated, or mission‑critical environments. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Independently lead and manage all phases of assigned construction projects, from planning and design coordination through construction, commissioning, and close-out. - Manage multiple concurrent projects with significant technical, operational, and regulatory complexity, prioritizing work to meet business and operational objectives. - Coordinate construction activities within occupied and operational facilities, exercising sound judgment to minimize disruptions to ongoing operations and patient care. - Develop, control, and be accountable for project budgets, schedules, scopes, and execution plans. - Identify, assess, and mitigate project risks to protect safety, schedule, cost, operational continuity, and regulatory compliance. - Partner closely with the MVH Design team to ensure projects comply with building codes, safety regulations, ADA requirements, and applicable jurisdictional standards. - Oversee and direct the work of architects, engineers, contractors, and specialty consultants. - Review and approve RFIs, submittals, schedules, change orders, and pay applications. - Communicate project status, risks, and milestones to leadership, facility teams, and end users. - Support facility turnover, staff training, and operational readiness. - Ensure complete project close-out, including final inspections, warranties, as-built drawings, O&M manuals, and documentation required for long-term facility operation. Qualifications - Bachelor’s degree in construction management, Engineering, Architecture, or a related field, or equivalent professional experience. - Minimum 10 years of experience managing complex facility infrastructure and construction projects in occupied, operational environments. - Demonstrated experience managing a high annual project volume, including oversight of 50 or more construction and/or infrastructure projects per year. - Direct responsibility for aggregating annual capital budgets of no less than $10 million. - Experience and strong working knowledge of HVAC, electrical, structural, life-safety, roofing, and accessibility systems. - Experience with environmental remediation, water intrusion mitigation, and ADA compliance projects. - Professional certifications such as CCM, PMP, PE, or equivalent (Preferred). Requirements - Ability to work at a computer for long periods of time. - Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. - Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. - The noise level in the work environment is normally moderate. - Environment where pets are present. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Director, Contact Center Performance & Operations leads the operational infrastructure that enables a high-performing, multi-business contact center organization. This role is responsible for the systems, processes, training, workforce management, quality, analytics, and operational governance that support consistent, high-quality experiences for clients, pet owners, and veterinary teams across all contact center functions. The role ensures the contact center operates effectively at scale by aligning people, technology, and processes to meet evolving business and client needs. Through disciplined performance management, strong cross-functional partnership, and a focus on continuous improvement, this leader helps build the capabilities required to support a unified, future-ready model of client care. The Senior Manager, Contact Center Operations represents the contact center in cross-functional initiatives, system changes, and new implementations, ensuring operational readiness, clear communication, and successful adoption across the organization. This role also leads the Contact Center Operations team, providing direction, coaching, and prioritization to ensure projects, tools, and workflows support frontline teams in delivering confident, consistent, and compassionate service. You Will: - Lead the Contact Center Operations function to ensure teams, processes, and systems consistently deliver seamless experiences for clients, pet owners, and veterinary teams. - Establish operating rhythms, governance, and performance expectations that enable managers to lead effectively and teams to deliver reliably across workforce management, training, quality, technology, analytics, and support. - Own end-to-end operational performance, service levels, compliance, and operational readiness, including system changes, new capabilities, and organizational transformations. - Oversee training strategy and execution, including new associate onboarding, ongoing capability development, and deployment of training for new tools, processes, and workflows. - Lead internal program and project management for operations, ensuring new initiatives, technology deployments, and process changes are effectively planned, tested, communicated, and adopted across teams. - Translate organizational priorities into measurable goals, KPIs, and reporting frameworks that drive performance, accountability, and continuous improvement. - Ensure quality assurance of Contact Center activities through monitoring, trend analysis, and interaction (call/chat transcription) reviews, implementing corrective actions and coaching frameworks as needed. - Partner with cross-functional leaders to integrate systems, streamline workflows, and deliver enterprise initiatives that reduce friction and improve outcomes. - Leverage data and insights to anticipate trends, optimize capacity, guide priorities, and identify efficiency opportunities across multiple centers. - Build and develop a high-performing operations leadership team, fostering a culture of accountability, collaboration, and continuous learning, with strong capability-building and succession planning. - Ensure processes and technology investments are scalable and adaptable, supporting evolving veterinary, client, and operational needs. Qualifications - Bachelor’s degree in business, operations, management, or related fields; advanced degrees (MBA, MHA) preferred. - Certifications in process improvement (Six Sigma, Lean), workforce management systems, or operations leadership. - Experience with multi-channel or omnichannel contact center strategies. - Background in regulated industries (healthcare, financial services, insurance). - ~7+ years of contact center operations leadership experience (or equivalent service operations). - Demonstrated success managing and developing leaders responsible for multi-functional operational execution. - Experience leading operations for businesses with significant scale, multi-channel support, or distributed teams. - Operational Leadership: Experience managing teams responsible for workforce management, training, quality assurance, performance analytics, and operational outcomes at scale. - Performance & Metrics: Strong understanding of contact center performance drivers (service levels, throughput, client satisfaction) and experience using KPIs and data to drive continuous improvement. - Technology & Systems: Familiarity with contact center platforms (ACD/IVR, CRM, workforce management, QA tools) and experience partnering with IT for system implementation, integration, and support. - Cross-Functional Collaboration & Change Management: Ability to partner across IT, Product, Marketing, HR/P&O, and Finance to implement enterprise initiatives and operational changes. - Quality & Continuous Improvement: Experience designing or overseeing QA programs, analyzing trends, and using insights to improve team performance and client outcomes. - People Leadership: Skilled in coaching, developing, and mentoring operational leaders, building high-performing teams, and driving accountability and collaboration. - Analytical & Data-Driven: Comfortable interpreting operational data, anticipating trends, and using insights to guide decisions; experience with tools like SQL, Power BI, or Databricks. - Compliance & Governance: Knowledge of operational controls, regulatory requirements, and escalation frameworks to ensure safe, reliable, and compliant operations. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more. Special Working Considerations - Ability to work at a computer for long periods of time. - Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. - Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. - The noise level in the work environment is normally moderate. - Environment where pets are present. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

Role Description The Client Support Specialist is responsible for managing a variety of inbound and outbound contacts from prospective and current VCA clients (pet owners) across multiple communication channels. This remote role supports clients in accessing care and services for their pets—whether that involves scheduling appointments, answering questions, or resolving service-related needs. The Specialist delivers a high-quality, compassionate experience by meeting clients where they are and helping them navigate their pet care journey with ease and confidence. This role operates in a fast-paced, client-focused environment and requires strong communication, empathy, and problem-solving skills. The Client Support Specialist collaborates with contact center peers, field teams, and cross-functional partners to ensure seamless service delivery and a consistent client experience across VCA. Qualifications - High school diploma or equivalent - 1+ year in a client-facing role such as hospitality, retail, customer service, or contact center - Experience in a veterinary, healthcare, or pet care environment preferred - Proficiency with common digital tools and platforms, including web-based applications, email, and customer service software - Comfortability navigating multiple systems simultaneously in a fast-paced environment - Ability to troubleshoot basic technical issues independently and maintain productivity in a remote work setting - Ability to read, write, and speak English; Multi-Lingual a plus - Strong communication and interpersonal skills preferred - Ability to work independently in a remote environment while contributing to a collaborative team culture preferred - Demonstrated empathy and client service mindset preferred - Experience in a service-oriented or call center environment preferred - Familiarity with scheduling systems, CRM tools, or client engagement platforms preferred Requirements - A hardwired internet connection with a minimum speed of 85mbs - A quiet, dedicated work space - May require working variable schedules, including evenings, weekends, and holidays Benefits - Competitive salary with paid time off & holidays - Medical, dental, and vision insurance for you and your loved ones - Fertility and family-building assistance - Paid Parental leave - Practice Paid Basic Life Insurance - Practice Paid Short- and Long-Term Disability - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match - Commuter Benefits - Legal Plan - Health Savings Account & Flexible Spending Account - Mental health support and resources - Paid Volunteering - Optimum Wellness Plans® for up to three pets - Continuing Education allowance & MED hours for eligible positions - Student Debt Relief (for full-time DVMs) - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

Role Description The primary purpose and function of the Client Retention Coordinator is to provide outstanding customer service to both internal and external clients, ability to communicate and educate clients on services and goods regarding Wellness Plans, approval to collect payment and cancel Wellness Plans, shows empathy and compassion while communicating with clients of deceased pets. - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Educate and negotiate in order to retain Banfield’s Wellness Plan clients. - Utilize various strategic preservation techniques to educate clients about their Wellness Plans. - Coordinate, if necessary, with hospitals to cancel Wellness Plans (under specific situations). - Educate Banfield clients in regards to our Wellness Plan terms, conditions, services, and inclusions. - Document all calls and resolutions using the Client Retention software in PAWS. - Display a positive and professional attitude towards internal and external clients at all times. - Respect and partner with fellow associates to achieve positive results within the team. - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - One year of Customer Service (Call Center, etc.) experience is required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Role Description The Client Financial Services Coordinator will communicate with Banfield clients, via inbound and outbound calls, who have past due payments for their Wellness Plans, NSFs, and/or outstanding hospital invoices to obtain account information, approval to collect the past due payments, and/or make acceptable payment arrangements. They will handle calls relating to Lost Pet and micro-chipping calls, hospital questions and general Wellness Plan questions from current and potential clients. You Will: - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Notify Banfield clients via telephone and email regarding delinquent accounts for Wellness Plans, third party collections, NSF’s and/or hospital invoices. - Use various collections techniques to negotiate and secure payment on accounts. - Process and document future, current and past due transactions. - Troubleshoot and resolve payment and account discrepancies. - Document calls and resolutions using all appropriate systems, ensuring consistency in service. - Assist hospital teams with Wellness Plan and non-Wellness Plan financial information. - Ensure the delivery of an exceptional client experience to both internal and external clients in every interaction. - Educate associates and clients on business standards for Wellness Plans. - Maintain client privacy, security and company confidentiality. - Other job duties as necessary. Qualifications - Associate’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. - One year of customer service (call center, retail, hospitality, etc.) experience is required. - Excellent communication skills are required. - The ability to multi-task, prioritize and manage time effectively is required. - Strong client contact handling skills and active listening skills are required. Requirements - A hardwired internet connection with a minimum speed of 85mbs. - A quiet, dedicated work space. - May require working variable schedules, including evenings, weekends, and holidays. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more. Company Description Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them.

Role Description The Client Care Representative is the frontline representative of the Contact Center, responsible for delivering high-quality, compassionate support to pet owners and internal partners across multiple communication channels. This role ensures clients can easily access care, resolve issues, and navigate services through efficient, accurate, and empathetic interactions. Operating within a pod-based model, the Client Care Representative executes both retention and growth workflows, supporting client intake, scheduling, service resolution, and proactive outreach. This role is critical to delivering a consistent, seamless client experience while contributing to operational performance, client retention, and growth. You Will: - Handle high volumes of retention and growth contacts across phone, chat, email, and digital channels in a timely, professional, and empathetic manner. - Support clients with appointment scheduling, service navigation, billing inquiries, and general pet care-related questions using established workflows and systems. - Deliver accurate, consistent, and solution-oriented responses aligned with company standards and protocols. - Resolve client issues end-to-end where possible, escalating complex or sensitive cases appropriately. - Maintain detailed and accurate documentation of all client interactions within CRM and operational systems. - Meet or exceed defined performance metrics, including service levels, quality standards, productivity, and client satisfaction. - Adhere to schedules, workflows, and processes to support efficient contact center operations. - Navigate multiple systems and tools simultaneously to support effective service delivery. - Support both retention (intake, troubleshooting, support) and growth (reminders, follow-ups, engagement) workflows as needed. - Apply quality standards and communication best practices in every interaction. - Incorporate feedback from quality monitoring, coaching, and training into daily performance. - Identify recurring client issues, process gaps, or system challenges and provide feedback to leadership. - Participate in pilots, process improvements, and new capability rollouts. - Collaborate with peers, Shift Leads, and Team Leads to ensure consistent service delivery and knowledge sharing. - Participate in team meetings, huddles, and ongoing training to maintain knowledge and performance. - Contribute to a positive, accountable, and team-oriented environment. Qualifications - High school diploma or equivalent required, Associate or Bachelor’s degree preferred. - Proven track record delivering high-quality client service in a fast-paced, multi-channel environment. - 1+ year of experience in a client-facing role (contact center, retail, hospitality, healthcare, or similar). - Experience in a high-volume, fast-paced service environment preferred. - Familiarity with omnichannel communication (phone, chat, email) preferred. - Experience using CRM systems, scheduling tools, or customer service platforms preferred. - Strong written and verbal communication skills. - Demonstrated ability to multitask and navigate multiple systems simultaneously. - Ability to work independently in a remote or structured environment while contributing to team goals. - Comfort working variable schedules, including evenings, weekends, and holidays. Requirements - Hourly Pay: $22.31 - $34.86. - Compensation is determined based on education, experience, and other relevant credentials. - Salary ranges are determined by role, level, location, and market competitiveness. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more. Special Working Considerations - Ability to work at a computer for long periods of time. - Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. - Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. - The noise level in the work environment is normally moderate. - Environment where pets are present. WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. MVH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

Role Description Provide comprehensive regional support for Banfield Pet Hospitals, VCA hospitals and other MVH banners, encompassing all aspects of facilities management, including repairs, preventive maintenance, construction warranty coordination, and oversight of landlord-responsible work. Execute and manage regionally contracted preventive maintenance programs to ensure the optimal performance, reliability, and longevity of equipment, engineered systems, and overall facility operations. You Will: - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Manage all hospital facility repairs, planned maintenance, contracted services and minor facility upgrade projects from receipt to completion in accordance with practice standards utilizing Facilities Management tracking software system (ServiceNow). - Determine best approach and process for each repair, including managing and tracking to allocated budget for overall expense of $1M. - Interpret lease language for Landlord/Tenant repair responsibility, working closely with Lease Administration, to ensure compliance with lease and timing obligations, initiating landlord communication and potentially demand/default notifications as needed. - Create and escalate tenant default notice requests to the Lease Administration and Legal teams collaborating to ensure lease compliance and best practice resolutions. - Interview, evaluate, negotiate and procure contractors for repairs and national contracted preventive maintenance services. Track and report on task completion and related costs. - Manage outside vendors and coordinate with MVH hospital maintenance associates, ensuring completion of all assigned repairs and projects. - Source and procure needed building materials, parts and equipment to provide the necessary materials onsite for repairs such as; millwork, plumbing, electrical, flooring, and other facility repairs. - Communicate regularly with Field Leadership and associates regarding status of repairs and project completions. - When needed, perform market tour to assess facility and perform vendor quality control (approx. 5% travel). - Approve, track and report all expenditures for existing Stand Alone and Acquisition hospital facility capital repair/replacement projects. - Respond urgently and effectively to emergency facility conditions requiring immediate response to ensure continuous business operations, by quickly assessing and procuring appropriate remedies. - Responsible to interpret new construction drawings and contracts to accurately identify general contractor warranty repairs, place GCs on notice, follow up to completion and involve Construction Managers as needed. - Collaborate with cross-functional teams including Lease Administration, Hospital Openings, Commercial, Asset Protection, Hospital Maintenance, Design and Construction, Operations, Help Desk and others as needed to maintain hospital operations. - Coordinate and execute large scale capital facility repair/replacement projects totaling $250k + per year, including major sewer line replacements, full roof system replacements, parking lot dig-outs, overlays and seal coating, cladding upgrades, x-ray electrical upgrades, and others. - Maintain communication with Field Directors and hospital leaders to deliver high quality response to hospital repair needs. Qualifications - Five years of relevant professional experience are required, with knowledge of construction terms and the ability to read and interpret construction blueprints. - Bachelor’s degree, or equivalent combination of education, training and experience, is preferred. - Proficient troubleshooting ability in electrical, plumbing, casework and general building construction is required. - Healthcare background (veterinary or human healthcare, pharmaceutical, etc.) is preferred. Requirements - Salary range: $29.04- $45.37/hour. - Compensation is determined based on education, experience, and other relevant credentials. - Expected Schedule Start Time: 4am or 6am PT. Benefits - Competitive salary with paid time off & holidays. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and more. Special Working Considerations - Ability to work at a computer for long periods of time. - Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. - Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. - The noise level in the work environment is normally moderate. - Environment where pets are present.

Role Description The Team Lead, Hospital Maintenance will provide supervision to a team of Associate Hospital Maintenance Specialists including performing quality control and ensuring all projects are assigned. They are responsible for all leadership including hiring, scheduling and performance management. You Will: - Live and exemplify the Five Principles of Mars, Inc. within self and team. - Interview, hire, train, mentor, evaluate and terminate Associate Hospital Maintenance Specialists. - Effectively lead and develop Associate Hospital Maintenance Specialists to achieve team goals. - Develop work schedules to maximize cost savings. - Complete team goals and related projects on schedule, and within budget. - Schedule multiple projects for simultaneous production, including Refreshes, Pre-install Repairs, Patch and Paints, Relamps, Ceramic Tile Maintenance, Work Orders, etc. - Oversee invoice and credit process for accepted bids. - Develop procedures for all repair work. - Independently identify, manage, perform, measure, schedule and track facility repairs and preventive maintenance tasks in accordance to practice standards within primary market, including but not limited to: - Painting and cove base installation - Cabinetry and laminate repairs - Drywall and ceiling repairs - Basic plumbing and electrical repairs - Lighting maintenance and repairs - Flooring maintenance and repairs - Manage assigned in-house maintenance and repair work orders, schedule the work, communicate timelines to hospitals and Facilities Coordinators and complete the work. - Responsible for managing all facets of ceramic tile floor care regional maintenance program. - Source, select, hire and manage painting contractors to complete all paints within region in accordance to practice standards. - Perform medical equipment preventive maintenance work on various equipment. Report on repairable damage to Facility Coordinators. - Inspect, document, and report facility damages, repairs, structural conditions, and construction plan variances. - Regularly provide clear and concise communication of repairs, projects and service work updates and deliverables to managers and field leaders. - Other job duties as necessary. Qualifications - Bachelor’s in Construction Management or Business Administration is preferred. - Three years of experience in relevant construction or maintenance in a multi-unit operation are required. - Three years of supervisory experience are required. - Knowledge of drywall repair, paint, cabinetry, electrical, plumbing, general building construction, and vinyl/tile flooring installation and repair is required. - Knowledge of building code regulations and the ability to read blueprints are required. Requirements - Ability to work at a computer for long periods of time. - Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently. - Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables. - The noise level in the work environment is normally moderate. - Environment where pets are present. Benefits - Competitive salary with paid time off & holidays so you can spend time with the people you love. - Medical, dental, and vision insurance for you and your loved ones. - Fertility and family-building assistance. - Paid Parental leave. - Practice Paid Basic Life Insurance. - Practice Paid Short- and Long-Term Disability. - Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match. - Commuter Benefits. - Legal Plan. - Health Savings Account & Flexible Spending Account. - Mental health support and resources. - Paid Volunteering. - Optimum Wellness Plans® for up to three pets. - Continuing Education allowance & MED hours for eligible positions. - Student Debt Relief (for full-time DVMs). - A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.