• Will work on a team that services a client in Europe, communicating in English during project interactions; • Will have an overall view of the project and will support the team in breaking down tasks and understanding them, aiming for greater delivery efficiency; • Will ensure that the solution being built meets clients’ needs and follows best practices; • Will follow project roll-out processes and support the team in identifying and resolving issues, and in critical situations will lead the team; • Responsible for mentoring on testing practices, tools, and concepts, and supporting the team in refactoring tests; • Will identify and remediate security vulnerabilities or produce documentation mapping the identified scenario; • Will be familiar with architectural models and practices and, when necessary, support the architecture team in validating solution designs and translating architectures into implementations during development; • Will attend team ceremonies to identify impediments or problems and support the creation of action plans; • Will know the metrics used by the team and analyze them, suggesting changes and using them for planning and alignment processes; • Will document and demonstrate solutions by producing documentation, flowcharts, layouts, diagrams, charts, and clear code.

• Develop and enhance front-end components using React or Angular. • Collaborate with UX/UI designers to translate wireframes and design concepts into interactive, pixel-perfect user interfaces. • Ensure cross-browser compatibility and responsive design across devices. • Optimize front-end performance for maximum speed and scalability.

Role Description The Client Web Specialist serves as the primary point of contact for customers, ensuring the accurate and high-quality delivery of digital products such as websites, Visibility, Reputation and Social Media Management (VRM/VRSM), add-ons, and domain names/emails. This role is responsible for driving customer satisfaction through inbound and outbound calls, content collection, product reviews, technical support, and proactive monitoring of digital fulfillment. Working closely with Sales, advertisers, and cross-functional teams including product teams, campaign managers, and the Product Manager, the Client Web Specialist ensures timely and precise execution while identifying and mitigating potential risks. The position focuses on overseeing the entire digital delivery process, from initial interviews to post publication. Main Responsibilities - A. Gather information to enable the fulfillment of all digital products - Act as the primary contact for customers regarding digital product fulfillment (websites, add-ons, VRM/VRSM domain names, emails, and other selected digital products). - Collaborate closely with Sales for client hand-off and manage consultations, reviews, follow-ups, and customer communications throughout the fulfillment process. - Establish clear expectations with the advertiser for the fulfillment steps, content requirement and deadlines, publication dates and related deliverables, based on production timelines to ensure the website launches by the committed date. - Guide customers through product features, self-serve options, and provide first-level technical support for domain, email, account setup procedures, website layout, design and content upload. - Conduct consultations and product reviews from initial engagement through approval and publishing, ensuring KPI of customer satisfaction is met. - Monitor product delivery proactively, maintain accurate fulfillment status records, and coordinate with Account Teams, Advertisers, and Fulfillment Teams to mitigate risks and ensure timely completion. - Ensure timely and accurate issue resolution within digital fulfillment and facilitate communication with other departments across the organization as required. - B. Coordination & Collaboration of activities within digital fulfillment teams - Liaise between Account Teams, Advertisers, Product Fulfillment, and technical teams to ensure smooth execution. - Manage consultations, calendars, and follow-ups for all customer interactions. - Assess complexity of client requirements and coordinate with fulfillment team and domain name/email specialist members as needed. - Proactively monitor product delivery, identify risks, and take action to ensure fulfillment as planned. - C. Administrative & Technical Support - Document all interventions and maintain accurate fulfillment status records. - Assist with clerical work and respond to internal/external correspondence by phone and in writing. - Provide first-level technical guidance and support for web domain procedures and account settings. - Support inbound calls, provide follow-ups, and redirect calls when necessary. Qualifications - Minimum High School education level required to do the job. - Minimum 3-4 years of related work experience required to do the job. - Advanced reading, writing and verbal skills, in English; French is an asset. - Intermediate to advanced computer skills with tools such as Microsoft 365. - Excellent people skills and the ability to work with a wide range of people, both internally and externally – special emphasis on customer service and experience, escalation management, problem resolution and situation analysis. - Minimum of basic understanding of concepts related to SEO, SEM, social media, local search, AdWords, paid search, and other products and services within the Yellow Pages portfolio. - Excellent listening skills. - Reliable team player with a customer-centric approach. - High sense of professionalism. Benefits - Paid Training. - Pension Plan and generous benefits. - Day 1 insurance coverage such as dental, vision care and mental health (short- & long-term disability after 3 months). - Paid vacation. - Room for Growth. - Dynamic Environment.

**Como será o seu dia a dia?** Como Pessoa Desenvolvedora Especialista Full Stack, você terá um papel estratégico e técnico, sendo responsável por: ** - **Participar da definição de objetivos** e entregas da equipe, além de planejar e organizar as atividades necessárias para o atingimento das metas; - **Conduzir o time na superação de obstáculos**, resolvendo bloqueadores e garantindo a conclusão das tarefas de forma proativa; - **Decidir sobre a implementação dos produtos**, compreendendo profundamente o domínio em que atua e as interações com outros sistemas, projetando soluções alinhadas à arquitetura e auxiliando outros desenvolvedores em melhorias estruturais; - **Implementar soluções de excelência**, focando sempre em simplicidade, qualidade, performance e nas melhores práticas de programação para garantir a melhor experiência ao consumidor; - **Influenciar e disseminar boas práticas** de desenvolvimento, como *Code Review* e *Pair Programming*, visando a manutenção da qualidade do código e a redução de vulnerabilidades; - **Orientar a estratégia de testes**, incentivando a equipe a desenvolver abordagens abrangentes (testes unitários, integrados, funcionais e de performance); - **Construir e evoluir o monitoramento** dos produtos sob sua responsabilidade, atuando ativamente na análise e correção de incidentes; - **Atuar na resolução de falhas**, tanto no domínio da sua equipe quanto em times parceiros, participando da elaboração de planos de ação paliativos e estruturantes; - **Utilizar dados e fatos** para identificar melhorias e mapear oportunidades, sejam elas relacionadas a dívidas técnicas, processos ou parcerias; - **Investigar e propor novas tecnologias**, mantendo a documentação técnica sempre atualizada; - **Trabalhar de forma colaborativa**, praticando a cultura de feedback com pares e líderes e promovendo o aprendizado contínuo sobre padrões e práticas de mercado; - **Comunicar-se de forma eficaz e concisa**, traduzindo assuntos técnicos e não técnicos de acordo com o público, tanto de forma escrita quanto verbal; - **Incentivar uma cultura inclusiva e respeitosa**, onde todas as pessoas se sintam seguras para compartilhar opiniões e contribuir para as discussões técnicas e de negócio. **