Pages Jaunes Solutions Numériques et Médias Limitée

Role Description The Campaign Managers is the primary liaison for the day-to-day execution and administration of digital advertising campaigns on Google, Bing and other networks. The selected candidate is expected to consistently provide excellent customer service to accounts, as well as represent the company to the client to ensure quality and satisfaction on both sides. Your main responsibilities are to: - Define, build and manage high performance online paid search campaigns in-line with client's online marketing goals and YPG’s product expectations. - Serve as a Search Engine Marketing subject matter expert and educational resource for both client and internal sales force. - Ensure optimal performance of a high spend multi-industry client portfolio. - Maintain data quality and integrity by enforcing all standard policies and procedures. - Help to define and evolve work flow processes and tools by working with partners to implement improvements in fulfillment functionality and overall team efficiency. - Closely observe Online Marketing trends and market behavior and stay abreast of new products and best practices. - Establish regular communication with Sales Team to understand their commitments, top customer needs and industry trends to provide the team and customer with the best service and support. - Manage and monitor the day-to-day activities within the online account(s) and the execution of customer orders, from initial briefing to on-going campaign reports. - Manage the fulfillment and optimization of campaigns in line with the customer's requirements and expectations. - Be responsible for account optimization and increased Return on Investment (ROI) from the customer's perspective. - Identify opportunities within the account for up-selling. - Build a reputation of "trusted advisor" within the customer business and develop strong relationships with key contacts. - Provide campaign performance reports to the customer and the Account Executive on the delivery of the campaign. Qualifications - Degree level education or equivalent. - 2+ years related experience in Campaign Management and Customer Service, preferably with a marketing agency/publisher. - At least 1 year of Google AdWords experience. GAP Certification preferred (Will be required within first 2 months). - Experience managing multiple digital campaigns on multiple channels, preferably in an agency environment. - An understanding and knowledge of current SEO best practices. - Competent using MS Excel 2010. - Excellent written and oral communication skills. - Comfortable explaining complex concepts to clients over the phone. - Bilingualism in French and English is required. Requirements - Time & Priority Management. - Excellent organizational skills. - Ability to perform in a high octane environment. - Relationship Building. - Team Player. - Decision Making. Benefits - A dynamic and collaborative workplace where you can contribute to our story. Company Description Yellow Pages empowers Canadian businesses to grow through innovative marketing solutions that drive visibility, engagement, and measurable results. Our customer-first approach and technology-driven solutions help businesses succeed and connect meaningfully with consumers in an ever-evolving world.

Role Description This position has the responsibility to develop relationships with new clients for Yellow Pages. Working as part of our National Upsell team, you will contribute to our success by implementing proven initiatives to grow revenues, as well as bring new ideas and innovative strategies to upsell our newly acquired customer base. - The majority of your focus (90%) is upselling to newly acquired YP customers — identifying growth opportunities and expanding programs across a large, freshly onboarded customer pool. - The remaining 10% is dedicated to building your own book of business: the accounts you personally upsell become yours to account manage, renew, and continue to grow over time, measured against an assignment net gain target. - You will work closely with our Telesales team and Face-to-Face Account Managers to help facilitate a positive customer journey for our newly acquired customers, as well as for existing advertisers that we grow. - You will not be working with an existing book of business but rather identifying new acquisition and growth opportunities from a large pool of newly acquired YP customers — and then nurturing, renewing, and expanding the accounts you bring in! Qualifications - Minimum 3-5 years of successful experience in sales and media advertising. - Diploma/degree in Business, Marketing or Education an asset. - Working knowledge & aptitude to learn search engine marketing, optimization & social media advertising. - BILINGUALISM in French and English is required. - Detail-oriented, exceptional organizational skills and effective time management. - Strong ability to work independently to manage and prioritize tasks to deliver desired outcomes. - Understanding and/or aptitude to learn CRM software. Previous Salesforce experience an asset. - Must live and work in Canada. Requirements - Knowledge of both creative and directive advertising across multiple mediums including Print, Online, Search Engine Marketing, Search Engine Optimization, mobile applications, and Social Media. - Strong Cold Calling and Negotiation Skills. - Diagnostic Solution Selling. - Account management and renewal skills — the ability to retain and grow customers over the full lifecycle, not just close the initial sale. - Experience working in a CRM, Salesforce an asset. - Microsoft Office Suite, including Excel and PowerPoint. - Google Analytics knowledge an asset. - Google Certification an asset. - Leadership, Teamwork, Interpersonal Skills. - Hunter mentality balanced with a farmer's discipline to nurture and grow your own book of business. - Resilience. - Agility and Flexibility to move between changing priorities. - Driving for Results. - Organizational Skills. - Customer Focus. - Self Starter. - Highly motivated by overachieving targets & goals. - Motivated by earning potential. Benefits - 100% Work from Home Position (Within Canada). - Paid Sales Training. - Company-provided Laptop. - Pension Plan. - $40,000 base salary with Total Targeted Compensation at $100K annually. - Uncapped Commission & Over Performance Bonuses give you unlimited earning potential. - Generous Vacations. - Room for Growth. - Dynamic Environment. Company Description For more than 100 years, Yellow Pages has helped Canadian businesses connect with customers. Today, we are a digital marketing leader, with over 76% of our revenue coming from digital solutions. Through partnerships with Google and Meta, we provide SMBs with powerful tools to grow their online presence and attract new customers.

Role Description The Client Web Specialist serves as the primary point of contact for customers, ensuring the accurate and high-quality delivery of digital products such as websites, Visibility, Reputation and Social Media Management (VRM/VRSM), add-ons, and domain names/emails. This role is responsible for driving customer satisfaction through inbound and outbound calls, content collection, product reviews, technical support, and proactive monitoring of digital fulfillment. Working closely with Sales, advertisers, and cross-functional teams including product teams, campaign managers, and the Product Manager, the Client Web Specialist ensures timely and precise execution while identifying and mitigating potential risks. The position focuses on overseeing the entire digital delivery process, from initial interviews to post publication. Main Responsibilities - A. Gather information to enable the fulfillment of all digital products - Act as the primary contact for customers regarding digital product fulfillment (websites, add-ons, VRM/VRSM domain names, emails, and other selected digital products). - Collaborate closely with Sales for client hand-off and manage consultations, reviews, follow-ups, and customer communications throughout the fulfillment process. - Establish clear expectations with the advertiser for the fulfillment steps, content requirement and deadlines, publication dates and related deliverables, based on production timelines to ensure the website launches by the committed date. - Guide customers through product features, self-serve options, and provide first-level technical support for domain, email, account setup procedures, website layout, design and content upload. - Conduct consultations and product reviews from initial engagement through approval and publishing, ensuring KPI of customer satisfaction is met. - Monitor product delivery proactively, maintain accurate fulfillment status records, and coordinate with Account Teams, Advertisers, and Fulfillment Teams to mitigate risks and ensure timely completion. - Ensure timely and accurate issue resolution within digital fulfillment and facilitate communication with other departments across the organization as required. - B. Coordination & Collaboration of activities within digital fulfillment teams - Liaise between Account Teams, Advertisers, Product Fulfillment, and technical teams to ensure smooth execution. - Manage consultations, calendars, and follow-ups for all customer interactions. - Assess complexity of client requirements and coordinate with fulfillment team and domain name/email specialist members as needed. - Proactively monitor product delivery, identify risks, and take action to ensure fulfillment as planned. - C. Administrative & Technical Support - Document all interventions and maintain accurate fulfillment status records. - Assist with clerical work and respond to internal/external correspondence by phone and in writing. - Provide first-level technical guidance and support for web domain procedures and account settings. - Support inbound calls, provide follow-ups, and redirect calls when necessary. Qualifications - Minimum High School education level required to do the job. - Minimum 3-4 years of related work experience required to do the job. - Advanced reading, writing and verbal skills, in English; French is an asset. - Intermediate to advanced computer skills with tools such as Microsoft 365. - Excellent people skills and the ability to work with a wide range of people, both internally and externally – special emphasis on customer service and experience, escalation management, problem resolution and situation analysis. - Minimum of basic understanding of concepts related to SEO, SEM, social media, local search, AdWords, paid search, and other products and services within the Yellow Pages portfolio. - Excellent listening skills. - Reliable team player with a customer-centric approach. - High sense of professionalism. Benefits - Paid Training. - Pension Plan and generous benefits. - Day 1 insurance coverage such as dental, vision care and mental health (short- & long-term disability after 3 months). - Paid vacation. - Room for Growth. - Dynamic Environment.

Role Description As a SEO Specialist, you will be responsible for building, managing, implementing and optimizing a portfolio of SEO campaigns. You are accountable for the successful and efficient delivery of the campaign and quality assurance of all campaign deliverables. - Perform initial audits of client’s websites and current state of optimization - Develop a realistic plan & objectives for their campaign - Produce detailed SEO strategies for presentation to the client - Execute on-site and off-site optimization strategies - Conduct on-going keyword and competitor research - Scope and brief projects accurately and deliver on time and on budget - Manage communication and expectations with assigned clients - Develop an understanding of the client's business to ensure their campaigns are delivering against identified goals - Brief the campaign team on the client's business and objectives - Review and provide QA on all documents being delivered to clients - Track performance of campaigns using internal tools and Google Analytics to ensure success against stated KPI's - Work with internal & external partners to ensure campaign objectives are met - Keep up-to-date with the constantly changing world of search engine optimization through webinars, training and events Qualifications - Bilingualism in French and English is required - College or University degree in Marketing or equivalent experience - 2 to 5 years in a similar role with agency experience preferred - Current knowledge of SEO and search marketing best practices - Google Analytics Certification - Ability to analyze analytics data and make data-driven recommendations - Organizational skills and attention to detail - Ability to manage multiple tasks and priorities - Excellent written and oral communication skills - Team player Benefits - Colleagues you’ll love - A dynamic and collaborative workplace where you can contribute to our story - Opportunity to work in a digital marketing leader with over 76% of revenue from digital solutions Company Description For more than 100 years, Yellow Pages has helped Canadian businesses connect with customers. Today, we are a digital marketing leader, with over 76% of our revenue coming from digital solutions. Through partnerships with Google and Meta, we provide SMBs with powerful tools to grow their online presence and attract new customers.