• Serve as the primary point of contact for assigned accounts, building strong, long-term client relationships • Maintain regular communication to understand client needs, priorities, and upcoming opportunities • Drive revenue growth through proactive prospecting, lead generation, and opportunity development • Focus on ~80% group business and ~20% transient (third-party) business • Identify and execute upsell, cross-sell, and market share expansion opportunities • Develop and implement account-specific sales strategies and action plans • Manage contract renewals and negotiated agreements to support retention and long-term growth • Address and resolve client issues professionally, escalating when needed

• Manage and grow a portfolio of customers within your assigned territory. • Develop and execute a territory sales plan to achieve revenue and margin goals. • Build strong relationships at all levels of customer organizations. • Hunt for new business while expanding opportunities with existing accounts. • Conduct regular customer visits, presentations, and business reviews. • Collaborate with internal teams to ensure seamless customer experience. • Monitor territory trends, competitor activity, and market opportunities.

Role Description The mission of the Retail Business Services Mass Vendor Management team is to lead vendors across all Amazon EU marketplaces to success by guiding them, building trust and passionately challenging ourselves as well as the status quo. RBS MVM team is looking for a bright, customer centric, data driven, and creative candidate to join our team. The successful Account Manager is an effective listener, communicator and problem-solver with expertise in process optimizations and systems thinking. As an Account Manager of RBS MVM Team, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Retail vendors. You will work with dedicated vendors throughout the year, continuously improve processes, influence and interact with business and technical teams to create and improve process automation and vendor tools. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role you will be focused on growing our business with Amazon vendor partners. Please note that you will be expected to specifically work on transactional but business critical activities and have a hands-on approach. A Day in Life: - Manage various activities throughout the day including, contacting vendors on our main areas of focus: - Negotiate annual terms to create mutually beneficial partnership. - Remove operational blockers and deliver best possible customer experience. - Expand selection offer and drive business growth, to ensure customers can find and discover anything they want to buy online. - Manage business escalations, dive deep into our processes and tools to find efficient and sustainable solutions. - Your day will include managing programs or projects, on your own or with stakeholders, to ultimately improve our business outcomes, through processes, tools, trainings. Key Responsibilities - Manage vendor relationships, negotiate contracts and execute pricing strategies. - Identify new opportunities across a large number of brands, develop and execute project plans. - Own the design, development, and maintenance of ongoing metrics, reports etc. to drive key business decisions. Qualifications - 3+ years of digital advertising and client facing roles experience. - Bachelor's degree. - Experience analyzing data and best practices to assess performance drivers. Preferred Qualifications - 3+ years of client or vendor facing roles with a focus in relationship management and negotiation skills experience. - Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Serve as a point of contact for assigned customer accounts and maintain existing contracts. • Respond professionally to urgent inbound phone calls from existing DrChrono customers • Be a point of contact to handle and resolve customer complaints from customers in your territory • Identify and escalate priority issues, bugs, or product feature recommendations • Educate DrChrono customers about new product offerings • Schedule regular check-ins with our customers to fully optimize their DrChrono account • Troubleshoot problems and provide relevant information to your clients regarding their accounts • Onboard and train new clients in all aspects of the DrChrono system