• Serve as a point of contact for assigned customer accounts and maintain existing contracts. • Respond professionally to urgent inbound phone calls from existing DrChrono customers • Be a point of contact to handle and resolve customer complaints from customers in your territory • Identify and escalate priority issues, bugs, or product feature recommendations • Educate DrChrono customers about new product offerings • Schedule regular check-ins with our customers to fully optimize their DrChrono account • Troubleshoot problems and provide relevant information to your clients regarding their accounts • Onboard and train new clients in all aspects of the DrChrono system

• Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success. • Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value. • Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets. • Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions. • Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives. • Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Regularly engage with the internal Executive Team on risk, opportunities and key initiatives. • Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation. • Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform.

• The Strategic Account Manager is responsible for providing solutions to our customers by acting as a key business owner of Invivyd resources and solutions for a variety of customers, including Health Care Providers, Health Care Organizations, Centers of Excellence, Integrated Delivery Network (IDN) Stakeholders, Veterans Affairs (VA) Centers, Reimbursement Personnel, and Practice Administrators and is accountable for working collaboratively to help ensure customer inquiries are resolved • Facilitate clinical dialogue that compels the customer to act on behalf of their patients and engage the entire account to understand any obstacles that exist to provide appropriate solutions • Identify shared priorities and leverage knowledge and tactics within full account to develop a strategic territory business plan that drives product demand by meeting the needs of key partners and ultimately their patients to drive superior results • Collaborate with cross-functional partners on overall account and territory strategy to maximize internal/external knowledge on how to access products and services • Aggregate customer, market data, and insights to effectively apply multiple channels to drive total selling engagements • Utilize data driven approach to prioritize customers/accounts to maximize impact aligned to strategic plan

Title: Key Account Manager - Hematology - South Central Territory Kansas City, MO, USA Employees can work remotely Full-time Department: Sales Job Family: Sales - Outside Compensation: USD 200,000 - USD 215,000 - yearly Company Description At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description The EVERSANA/Citius Oncology Key Account Manager, will manage a defined geography to support the launch of Lymphir to hematology-oncology and dermatology practices in the US. This will include all practices and Academic institutions in the geography. EVERSANA Deployment Solutions offers our employees competitive compensation, fleet vehicle package, paid time off, company paid holidays, excellent training, employee development programs, 401K plan with an employer match, and an incredible list of comprehensive employer benefits that includes medical, dental, and vision insurance along with a whole host of other valuable programs. Sales Objectives: - Exceed assigned sales revenue goals and brand key performance objectives. - Conduct formal and informal presentations and convey complex scientific, reimbursement, and business information fluently to assigned targets by employing excellent customer centric selling skills in a compliant and ethical manner. - Develop local, regional and national KOLs in assigned territory. - Establish and maintain professional relationships with targeted medical centers, pharmacies, physicians, medical staff, and other allied HCPS and key stakeholders. - Maintain expertise in all patient related services and provide guidance to HCPs and accounts of these services. - Develop and maintain relevant disease state(s), and appropriate knowledge of competitive products. - Possess the technical aptitude to comprehend complex clinical data as it is related to the effective and compliant promotion of assigned products. Territory Planning & Reporting: - Consistently analyze performance, business trends, and promotional/in-service budgets; develop and execute business plans that optimize the commercial potential of Lymphir. - Effectively prioritize field activities in a large territory to maximize effort. - Prepares various reports and presentations for management as required - Utilize the CRM System to maximize efficiency and effectiveness. Development & Administration: - Accept and effectively incorporate coaching feedback and take ownership for continued personal development. - Ability to sell both "face to face" and virtually via Zoom/Teams/teleconferencing. - Consistently displays positive attitude through challenges and change. - Display proficient and appropriate utilization of sales operations and corporate information systems. - Manages budget for territory within assigned Company guidelines. Oncology Experience: - Significant experience in oncology sales, key account management is crucial. This includes a strong understanding of oncology products, treatment modalities, and the oncology market landscape. - Proficiency in working with specialty drugs via a HUB distribution model is preferred - Launch experience - Proven track record of successful performance – must have documentation - national awards Clinical Knowledge: - In-depth knowledge of oncology treatments, therapeutic areas, and emerging trends in oncology is preferred. - Established Relationships: - A proven track record of successfully managing and expanding key accounts. Existing relationships with key opinion leaders (KOLs), Hematologists/oncologists/dermatologists, and other stakeholders in the oncology field are highly valued. Strategic Thinking in Oncology: - Implement strategic plans specific LYMPHIR. This includes understanding the unique challenges and opportunities, as well as the ability to tailor sales messages. - Reimbursement and HUB Support: - Support customers with reimbursement, J code and payer issues. Given the complexity and sensitivity of oncology treatments for patients and providers communicate our best in-class LYMPHIR HUB support is crucial. Adaptability to Oncology Advances: - Stay abreast of the latest developments in oncology to effectively engage with key accounts. Collaboration with Oncology Experts and Internal Team - Ability to collaborate with oncology experts, medical affairs teams, and cross-functional teams within the organization to ensure a comprehensive and integrated approach to key account management. - Ability to function effectively in an evolving start-up organization. #LI-CG1 Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. - Education: Bachelor’s degree in related field - Oncology Experience: Minimum 5 years of hematology/oncology or rare disease experience. - Strong understanding of oncology products, treatment modalities, and the oncology market landscape. Understanding the hunters mindset in a rare disease space is critical. - Broad cross-functional experience in other commercial roles, such as marketing, sales operations, training, national/corporate accounts, managed markets, hospital markets, etc is a plus. - Clinical Knowledge: In-depth knowledge of oncology treatments, therapeutic areas, and emerging trends in oncology is preferred. . - Established Relationships: A proven track record of successfully managing and expanding key accounts. Existing relationships with key opinion leaders (KOLs), oncologists, and other stakeholders in the oncology field are highly valued. - Market Analysis: Strong analytical skills for assessing market dynamics, competitor activities, and trends in the oncology space. This includes the ability to gather and interpret data to inform strategic decision-making for the assigned region. Understanding patient claim data and their importance in identifying patients is key. - Reimbursement and HUB Support: Significant understanding of Infusion/Buy and Bill reimbursement. Ability to coach representatives working with a Patient Support Service HUB. - Technology/Equipment: Strong knowledge of VEEVA systems. Additional Information OUR CULTURAL BELIEFS Patient Minded - I act with the patient’s best interest in mind. Client Delight - I own every client experience and its impact on results. Take Action - I am empowered and hold myself accountable. Grow Talent - I own my development and invest in the development of others. Win Together - I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters - I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity - I create an environment of awareness and respect. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected]. Follow us on LinkedIn | Twitter