GO - Global Outsourcing

• Serve as the primary point of contact for assigned accounts, building strong, long-term client relationships • Maintain regular communication to understand client needs, priorities, and upcoming opportunities • Drive revenue growth through proactive prospecting, lead generation, and opportunity development • Focus on ~80% group business and ~20% transient (third-party) business • Identify and execute upsell, cross-sell, and market share expansion opportunities • Develop and implement account-specific sales strategies and action plans • Manage contract renewals and negotiated agreements to support retention and long-term growth • Address and resolve client issues professionally, escalating when needed

• Promote a collaborative, supportive workplace culture grounded in integrity and continuous improvement. • Manage the full employee lifecycle (onboarding, changes, offboarding) with accurate documentation and smooth execution. • Oversee benefits administration, including health insurance and 401(k) plans, enrollments, renewals, and employee inquiries. • Maintain confidential HR records while ensuring data privacy and compliance. • Serve as the primary point of contact for employee questions, responding promptly and service-oriented. • Administer employee recognition programs. • Prepare and share monthly team communications highlighting key updates. • Create and distribute employee and stakeholder surveys to support engagement initiatives. • Manage company equipment tracking and coordinate distribution and returns with IT. • Coordinate celebratory communications such as birthdays, work anniversaries, and holiday cards. • Create and post job requisitions for approved roles, ensuring alignment with hiring needs. • Review applications in the HRIS, conduct pre-screen interviews, and manage candidates through each stage of the hiring workflow. • Manage all pre-hire and rehire documentation and lead end-to-end onboarding. • Administer performance review cycles in ADP Workforce Now. • Maintain organizational charts, team materials, and prepare presentations.

• Support revenue‑generating initiatives for all‑inclusive and select resort properties of a leading global hotel company through strategic partnerships with wholesalers and travel agents. • Build and maintain strong relationships with wholesale partner business development managers and front‑line travel agents within the designated territory. • Represent all‑inclusive and resort properties through in‑person and virtual sales calls, webinars, trainings, territory events, and familiarization (FAM) trips. • Plan and execute joint sales initiatives with wholesale partners, including agency visits, educational sessions, and promotional activations. • Deliver compelling, tailored sales presentations and materials that drive awareness, advocacy, and conversion across wholesale and travel‑agent channels. • Translate property features, resort experiences, room categories, and brand differentiators into clear, accurate, and easy‑to‑sell narratives. • Provide engaging product education that enables travel advisors to confidently understand key selling points, ideal guest profiles, and unique value propositions. • Develop concise selling tools, talk tracks, and support materials that simplify product knowledge and enhance advisor confidence and conversion. • Maximize advisor reach by engaging a high volume of selling travel agents during each interaction, event, or initiative. • Accurately record and maintain all sales activities, partner engagements, and travel‑agent interactions in Salesforce. • Maintain an up‑to‑date Outlook calendar reflecting meetings, sales calls, events, and travel. • Manage expenses and ensure timely, accurate submission of required documentation. • Participate professionally in required meetings, conference calls, and internal forums. • Collaborate effectively with internal stakeholders to support territory initiatives and commercial priorities. • Demonstrate flexibility to work non‑standard hours and perform reasonable ad‑hoc duties as needed. • Analyze wholesaler and travel‑agent account profiles to identify opportunity, prioritize relationships, and focus efforts on high‑potential partners. • Develop account‑specific sales strategies using relevant data to guide call planning, engagement approach, and content. • Segment and prioritize partners based on performance, market opportunity, brand alignment, and growth potential. • Customize presentations and messaging using insights and independent judgment to ensure relevance and impact. • Review performance trends with partners to understand drivers of growth or decline and identify new business opportunities. • Leverage market insights and advisor feedback to refine property positioning and make the resort portfolio easier to understand, recommend, and sell.

• Drive awareness, engagement, and advocacy across wholesale and travel-agent channels • Support revenue-generating initiatives through partnerships with wholesalers and travel agents • Build and maintain relationships with wholesale partner business development managers and travel agents • Represent properties through in-person and virtual sales calls, webinars, trainings, events, and FAM trips • Plan and execute joint sales initiatives with wholesale partners • Deliver tailored sales presentations and materials • Provide engaging product education for travel advisors • Develop concise selling tools and support materials • Maximize advisor reach during interactions, events, or initiatives • Accurately record and maintain sales activities in Salesforce • Collaborate effectively with internal stakeholders to support territory initiatives

• Business Development & Sales Support revenue‑generating initiatives for all‑inclusive and select resort properties of a leading global hotel company through strategic partnerships with wholesalers and travel agents. • Build and maintain strong relationships with wholesale partner business development managers and front‑line travel agents within the designated territory. • Represent all‑inclusive and resort properties through in‑person and virtual sales calls, webinars, trainings, territory events, and familiarization (FAM) trips. • Plan and execute joint sales initiatives with wholesale partners, including agency visits, educational sessions, and promotional activations. • Deliver compelling, tailored sales presentations and materials that drive awareness, advocacy, and conversion across wholesale and travel‑agent channels. • Translate property features, resort experiences, room categories, and brand differentiators into clear, accurate, and easy‑to‑sell narratives. • Provide engaging product education that enables travel advisors to confidently understand key selling points, ideal guest profiles, and unique value propositions. • Develop concise selling tools, talk tracks, and support materials that simplify product knowledge and enhance advisor confidence and conversion. • Maximize advisor reach by engaging a high volume of selling travel agents during each interaction, event, or initiative. • Accurately record and maintain all sales activities, partner engagements, and travel‑agent interactions in Salesforce. • Maintain an up‑to‑date Outlook calendar reflecting meetings, sales calls, events, and travel. • Manage expenses and ensure timely, accurate submission of required documentation. • Participate professionally in required meetings, conference calls, and internal forums. • Collaborate effectively with internal stakeholders to support territory initiatives and commercial priorities. • Demonstrate flexibility to work non‑standard hours and perform reasonable ad‑hoc duties as needed. • Analyze wholesaler and travel‑agent account profiles to identify opportunity, prioritize relationships, and focus efforts on high‑potential partners. • Develop account‑specific sales strategies using relevant data to guide call planning, engagement approach, and content. • Segment and prioritize partners based on performance, market opportunity, brand alignment, and growth potential. • Customize presentations and messaging using insights and independent judgment to ensure relevance and impact. • Review performance trends with partners to understand drivers of growth or decline and identify new business opportunities. • Leverage market insights and advisor feedback to refine property positioning and make the resort portfolio easier to understand, recommend, and sell.