• Project management and development with process validation experience; • Quality issue handling; • Production & Process audit • Ensure suppliers are clear on all Company and International standards, processes and procedures as they relate to various medical devices. • Perform in line and finished product verification in accordance with Company and International Standard to ensure acceptable quality. • Work with other functional team (QA and PM) to determine appropriate testing parameters for the products to ensure limited failures in product. • Lead the sample evaluation, process validation, and performance testing during the new product development phase. And fulfil the technology transfer to SQE/QC team. • Perform process audits and identify opportunities for continuous improvement on process control, production control and quality control. • Be responsible for projects with vendors from a quality perspective, more specifically, on product design change, quality performance improvement, and monitoring quality performance on critical products. • Work with Suppliers and Company corporate office in US to help resolve various customer complaints. Specifically, help with root cause investigations and analysis. Implement CAPAs based on root cause investigations to reduce complaint numbers. Ensure that solutions to quality issues are properly implemented and upheld. • Work with suppliers and Company QC team in Asia to reduce product rejections. • Work with suppliers to identify opportunities for product and process improvements that lead to cost savings. • Work with supplier to validate and optimize the production parameters and ensure suppliers properly document and verify these parameters once implemented.

• Build and own an AI-native, first-of-its-kind Voice of the Customer program. • Develop and maintain feedback loops that translate customer experience into product decisions. • Drive agentic bug prioritization at scale. • Serve as the senior escalation point between frontline support and engineering. • Act as the go-to product expert across User Ops and the broader business. • Partner with engineering teams on key initiatives in your domain. • Contribute to the tooling and infrastructure that makes quality operations more scalable.

• Plan, design and execute manual tests. • Ensure the quality of high-quality applications. • Validate features and troubleshoot issues creatively. • Collaborate with a team passionate about innovation.

• Plan, specify, execute and monitor functional, regression, exploratory and, when applicable, non-functional tests; • Analyze requirements, business rules and acceptance criteria to identify test scenarios, with a focus on payroll-related functionality; • Support the definition of test strategies for new features, bug fixes and release deliveries; • Create, maintain and review test cases, evidence and QA documentation; • Work with automated tests, understanding their structure, coverage, execution and maintenance; • Support the integration of automated tests into CI/CD pipelines; • Analyze failures in automated tests, support investigations and provide evidence to the responsible teams; • Prepare execution reports, coverage metrics, failure analysis, risk assessments and quality indicators; • Identify risks, bottlenecks and opportunities for improvement in testing processes; • Collaborate with development, product, support and other teams involved in the delivery cycle.