Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) to join our growing Virtual Staffing team. This fully remote opportunity allows you to make a meaningful impact on patient care while enjoying the flexibility of working from home in a supportive and collaborative environment. In this role, you will serve as a key point of contact for patients, helping monitor health progress, coordinate follow-up care, complete prior authorizations and referrals, and support physicians through accurate documentation and patient communication. This is an ideal opportunity for a motivated healthcare professional looking to grow within a modern virtual care environment. Responsibilities - Conduct outbound calls to patients regarding health status, follow-up care, and appointment preparation - Build positive relationships with patients while providing empathetic and professional communication - Assist with virtual patient intake and care coordination activities - Complete prior authorizations and referrals daily - Perform phone triage and escalate clinical concerns appropriately to physicians - Support physicians and healthcare teams with accurate documentation and patient updates - Accurately document patient progress, intake information, and follow-up activities within internal systems - Maintain efficiency and organization while managing high-volume communication throughout the day - Follow HIPAA guidelines and company compliance standards at all times - Work collaboratively with physicians and virtual care staff to ensure high-quality patient outcomes - Learn and adapt to virtual workflows and documentation systems - Take on additional responsibilities and leadership opportunities as you grow within the organization Qualifications - Active nationally recognized CMA or RMA certification - Previous experience working in a medical clinic environment - Ability to handle high-volume phone communication during an 8-hour shift - Strong communication and patient service skills - Reliable home office setup with: - Windows Pro operating system (Home edition not supported) - Intel i5 processor or newer - Must reside and work full-time within the United States Requirements - Experience in Primary Care, Internal Medicine, or specialty practices (Nice to Have) - Previous remote healthcare or virtual care coordination experience (Nice to Have) - Familiarity with EMR/EHR documentation systems (Nice to Have) - Strong multitasking and organizational skills (Nice to Have) Benefits - Competitive hourly pay - $60 monthly technology stipend - $500 quarterly bonus - Full benefits package - Company-paid life insurance - 9 paid holidays annually - PTO plan that increases with tenure: - 11 days in Year 1 - 16 days in Year 2 - Fully remote work opportunity - Career advancement and leadership growth opportunities

• Lead the end-to-end planning and execution of company events across Canada • Develop project plans, timelines, agendas, run-of-shows, and execution schedules • Coordinate all event logistics including venues, catering, accommodation, transportation, audiovisual requirements, signage, registration, and attendee communications • Manage onsite setup, execution, troubleshooting, and event breakdown • Ensure all events align with company branding, culture, and business objectives • Develop contingency plans and proactively resolve issues during live events • Source, negotiate, and manage vendors, venues, hotels, caterers, AV providers, decorators, and entertainment partners • Manage contracts, deposits, sponsorship deliverables, and payment schedules • Develop and manage event budgets while ensuring cost-effective execution • Track expenses and prepare post-event reporting and financial summaries • Work closely with leadership, marketing, sponsors, speakers, lenders, and external partners • Coordinate speaker schedules, presentations, travel arrangements, and VIP experiences • Ensure a polished and engaging attendee experience from registration through post-event follow-up • Support relationship-building initiatives that strengthen company culture and broker engagement • Assist with event communications including invitations, reminders, itineraries, and follow-up messaging • Maintain event calendars, planning documents, vendor databases, and reporting tools • Track attendance, feedback, and event performance metrics • Identify opportunities to improve event quality continuously and engagement

• Own and execute the end-to-end conversion rate optimization strategy to increase lead generation through building targeted interest lists and desired actions across digital marketing channels. • Execute consumer ticket and tour spot sales campaigns across all events and tours, working within sales plans and revenue targets set in partnership with leadership. • Design, launch, and analyze A/B tests to optimize website pages, pricing, landing pages, and digital funnels. • Partner with editorial to spearhead website strategy and enhancements to drive awareness and engagement with our tours and consumer events among prospective attendees. • Champion and optimize paid media campaigns (SEM, SEO, display, social) to generate high-quality leads and effectively guide customers through the pre-purchase journey. • Provide transparency into performance through KPIs, reporting, and insights that drive continuous improvement through insightful recommendations. • Together with editorial, produce post-event content packages (recap emails, photo highlights) in to extend the event experience and reinforce the value of attending. • Contribute to ongoing team efforts to develop and optimize lead nurturing programs (email, retargeting, Salesforce Personalization) to shorten time from lead to conversion.

• Design, track, and follow up on key performance indicators that align with team and business goals • Identify trends, trigger alerts when performance moves outside agreed thresholds, and support timely action • Help improve outage planning, handoffs, scope management, and execution rhythms across the outage lifecycle • Support management operating reviews and help drive corrective actions based on performance trends and root-cause analysis • Build and maintain clear, practical dashboards using business intelligence tools such as Power BI • Automate recurring reports and data workflows to reduce manual effort and improve efficiency • Support the rollout of standard work practices across regions and functions, working with frontline teams and regional stakeholders • Help develop quality work instructions and standard work instructions through cross-functional collaboration • Lead structured problem-solving efforts to identify root causes and deliver lasting fixes • Support internal communications, including training materials and newsletters, to help teams stay aligned and informed