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Title: General Office Assistant - Evenings & Weekends Location: Charlotte NC US Job Description: Flood Medics is Hiring a General Office Assistant – Evenings & Weekends! Work Location: Hybrid Schedule: Full-Time (Evenings & Weekends) Pay Rate: $18.00 - $24.00 per hour Employment Type: Full-Time Overview Flood Medics is seeking a reliable and customer-focused General Office Assistant to join our team in Charlotte, NC. As the first point of contact for customers experiencing water damage emergencies, you'll play a critical role in delivering exceptional service while helping coordinate restoration efforts. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people during stressful situations, and excels at multitasking. You'll support daily office operations, coordinate technician schedules, communicate with customers, and help keep our restoration projects running smoothly. Schedule - Weekday Evenings: Approximately 6:00 PM – 11:00 PM EST - Saturdays (On-Call): Approximately 4:00 PM – 11:00 PM EST - Sundays (On-Call): Approximately 8:00 AM – 11:00 PM EST Responsibilities Customer Service & Communication - Answer incoming calls professionally, including emergency service requests. - Gather information regarding water damage incidents and provide reassurance to customers. - Follow up with customers via phone, email, and text regarding job status and scheduling. - Serve as a primary point of contact for customers, insurance representatives, and vendors. Scheduling & Coordination - Coordinate mitigation crews, technicians, and restoration appointments. - Manage scheduling to ensure efficient response times and resource utilization. - Maintain job logs and scheduling records accurately. Administrative Support - Perform data entry, filing, scanning, and document management. - Prepare job packets and assist with office documentation. - Handle incoming and outgoing mail, emails, and correspondence. - Maintain office organization and support team members as needed. Requirements Must Have - High School Diploma or GED. - Minimum 1–2 years of office, administrative, or customer service experience. - Excellent phone etiquette and verbal communication skills. - Strong customer service and problem-solving abilities. - Strong organizational skills and attention to detail. - Proficiency with Microsoft Office (Word, Excel, Outlook). - General computer proficiency. - Ability to multitask and prioritize responsibilities in a fast-paced environment. - Ability to remain calm, empathetic, and professional during emergency situations. Nice to Have - Experience in restoration, construction, HVAC, plumbing, or other service-based industries. - Experience with scheduling software or CRM systems. - Experience with collections activities and payment follow-up. - Familiarity with insurance-related documentation or inquiries. - Basic understanding of water damage mitigation or restoration processes. Benefits - Paid Time Off (PTO) - Employee Discount - Competitive Hourly Pay - Growth Opportunities - Supportive Family-Owned Business Environment - Industry-Specific Training

Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Remote Care Coordinator - LVN/LPN to support patients managing chronic health conditions through proactive outreach and ongoing care coordination. In this role, you will serve as an essential connection between patients and their healthcare providers, helping improve outcomes through education, support, and consistent communication. This is an ideal opportunity for licensed nurses who enjoy relationship-building, patient advocacy, and the flexibility of working from a secure home office environment. Responsibilities - Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide education. - Perform medication reconciliations and identify barriers to care adherence. - Assist with health risk assessments, remote patient monitoring, and transitional care management activities. - Accurately document all patient interactions within Electronic Health Record (EHR) systems. - Collaborate with providers and clinic staff to support patient care plans. - Connect patients with appropriate community resources and support services. - Maintain HIPAA compliance and patient confidentiality at all times. - Manage schedules and patient communication independently while maintaining productivity goals. Qualifications - Active, unencumbered LPN or LVN license. - Active Basic Life Support (BLS) certification. - Strong ability to work independently and manage time effectively. - Excellent communication and critical thinking skills. - High proficiency with Electronic Health Records (EHR) systems and Google Suite. - Dedicated HIPAA-compliant home office space with a private, secure environment and locked door. - Reliable high-speed internet connection. Requirements - Previous experience with Chronic Care Management (CCM) programs and billing workflows. - Experience in remote healthcare, telehealth, or virtual patient support environments. - Familiarity with Atlas or similar clinical management software platforms. Benefits - Fully remote work environment. - Consistent full-time schedule. - Opportunity to make a meaningful impact on patient outcomes. - Supportive clinical team environment. - Career growth within chronic care management operations. - Ongoing exposure to modern healthcare technology and care coordination workflows.

Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Remote Care Coordinator - CMA/RMA to support patients managing chronic conditions through proactive outreach, education, and care coordination. In this fully remote role, you will serve as a trusted point of contact for patients, helping them stay engaged in their care plans while supporting providers through accurate documentation and communication. This opportunity is ideal for certified medical professionals who enjoy patient interaction, independent work, and improving long-term patient outcomes in a remote healthcare environment. - Conduct structured monthly outreach calls to monitor patient progress and engagement. - Verify medication adherence and assist with health risk assessments. - Support Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM) initiatives. - Document patient interactions, care updates, and clinical information accurately within EHR systems. - Coordinate communication between patients, families, providers, and internal care teams. - Identify barriers to care and escalate patient concerns when necessary. - Educate patients on care plans, treatment goals, and available support resources. - Maintain HIPAA compliance and CMS documentation standards at all times. Qualifications - Residency within the PST or MST time zone. - Active, unencumbered CMA or RMA certification. - Current Basic Life Support (BLS) certification. - Recent experience in a clinical, care coordination, or chronic care management setting. - Strong proficiency with EHR systems and Google Suite. - Dedicated, HIPAA-compliant home office with reliable high-speed internet. - Excellent communication, organization, and patient engagement skills. Requirements - Previous experience with CCM, TCM, or RPM programs. - Experience navigating community resources for patient support. - Prior success working in independent remote or virtual healthcare environments. - Familiarity with CMS guidelines, compliance standards, and quality reporting measures. Benefits - Health, dental, and vision insurance. - 401(k) retirement plan. - Paid Time Off (PTO). - Life and Long-Term Disability (LTD) benefits. - Monday–Friday schedule with no weekends. - Fully remote work environment. - Paid training and ongoing team support. - Long-term growth opportunities within care coordination services.

• Coordinate and complete Health Risk Assessments (HRAs) through telephone outreach. • Collect, review, and document patient/member health history, medications, chronic conditions, social determinants of health, and preventive care needs. • Maintain accurate and timely documentation in electronic health record (EHR) systems and internal databases. • Support care coordination efforts by scheduling Annual Wellness Visits (AWVs). • Monitor and track HRA completion metrics, productivity goals, and quality standards (expected completion of 7 HRAs per day). • Ensure compliance with HIPAA, CMS, Medicare, and organizational policies and procedures. • Collaborate with interdisciplinary teams including nurses, providers, case managers, and quality improvement staff. • Educate patients/members on available healthcare resources, wellness programs, and preventive services.

• Develop and execute strategies to generate new business opportunities within the healthcare industry. • Identify, prospect, and engage healthcare organizations through outbound calls, email campaigns, networking, referrals, and social selling. • Build relationships with healthcare executives, practice administrators, office managers, and other key decision-makers. • Manage the full sales cycle from prospecting and qualification through contract execution and client onboarding. • Conduct discovery meetings to understand client challenges and needs. • Present and position Chronic Care Staffing's services and solutions to prospective clients. • Maintain an organized sales pipeline and accurately track activities within CRM systems. • Meet or exceed revenue, activity, and business development goals. • Stay informed on healthcare staffing trends, market conditions, and competitive landscape. • Attend conferences and generate new leads through the efforts put forth into conference planning and execution.

Role Description Chronic Care Staffing is seeking an experienced, results-driven Business Development Representative to help expand our healthcare partnerships nationwide. This role is ideal for a motivated sales professional who thrives on developing new business, building lasting client relationships, and creating opportunities for growth. As a Business Development Representative, you will play a key role in driving revenue by connecting healthcare organizations with staffing solutions that support exceptional patient care. - Develop and execute strategies to generate new business opportunities within the healthcare industry. - Identify, prospect, and engage healthcare organizations through outbound calls, email campaigns, networking, referrals, and social selling. - Build relationships with healthcare executives, practice administrators, office managers, and other key decision-makers. - Manage the full sales cycle from prospecting and qualification through contract execution and client onboarding. - Conduct discovery meetings to understand client challenges and needs. - Present and position Chronic Care Staffing's services and solutions to prospective clients. - Maintain an organized sales pipeline and accurately track activities within CRM systems. - Meet or exceed revenue, activity, and business development goals. - Stay informed on healthcare staffing trends, market conditions, and competitive landscape. - Attend conferences and generate new leads through the efforts put forth into conference planning and execution. Qualifications - 5+ years of experience in sales, business development, healthcare sales, or account management. - Proven track record of generating new business and achieving sales goals. - Strong consultative selling, negotiation, and relationship-building skills. - Excellent verbal and written communication abilities. - Ability to work independently and manage priorities in a remote environment. - Experience using CRM platforms and sales engagement tools. - Healthcare industry experience is highly preferred. - Ability to travel up to 25% of the time. Benefits - Fully remote work environment. - Opportunity to directly influence company growth and success. - Competitive compensation package (base salary + commission). - Professional growth and advancement opportunities. - Collaborative, entrepreneurial team culture. Company Description Ready to Grow With Us? If you're a driven sales professional who enjoys building relationships and creating business opportunities, we'd love to hear from you.

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education • Perform medication reconciliations and identify barriers to care adherence • Assist with health risk assessments, remote patient monitoring, and transitional care management activities • Accurately document all patient interactions within Electronic Health Record (EHR) systems • Collaborate with providers and clinic staff to support individualized patient care plans • Connect patients with appropriate community resources and support services • Maintain HIPAA compliance and patient confidentiality at all times • Independently manage schedules, patient outreach, and productivity goals

• Oversee daily staffing, scheduling, and patient care coordination workflows • Ensure compliance with clinical protocols, documentation standards, and regulations • Provide coaching, mentorship, and performance management for nursing staff • Monitor team performance and implement improvements to enhance patient outcomes • Collaborate with leadership and cross-functional teams to improve operations • Support staff development through regular check-ins and training initiatives • Participate in patient engagement when necessary • Maintain a positive, inclusive, and performance-driven team culture

Role Description Chronic Care Staffing is looking for a dedicated Registered Nurse to join our remote care team. This role exists to bridge the gap between patients managing complex, long-term health needs and the clinical providers overseeing their care. By providing consistent, empathetic support, you will help patients navigate their treatment plans, improve their quality of life, and ensure they remain connected to the healthcare system. If you enjoy working in a structured telehealth environment and want to apply your clinical skills toward preventative care rather than bedside patient management, this role offers a stable, supportive, and impactful career path. - Primary point of contact for an assigned panel of patients. - Success is measured by your ability to build rapport quickly over the phone, accurately capture health data, and guide patients toward their self-management goals. - Within the first 30 days: - Become proficient in our EHR workflows. - Understand our specific CCM and RPM protocols. - Begin managing your patient outreach independently. - Ongoing: - Maintain high-quality documentation. - Meet daily outreach goals. - Proactively identify changes in a patient’s health status that require provider intervention. - Long-term: - Become a trusted clinical resource for your patients. - Contribute to higher adherence rates to care plans and better overall health outcomes for the individuals you support. Qualifications - Active, unencumbered Registered Nurse (RN) license. - Must reside within the MST or PST time zone. - Current BLS certification. - Recent experience in a clinical or chronic care coordination setting. - High proficiency in Electronic Health Record (EHR) systems and Google Suite. - A private, HIPAA-compliant home office with high-speed internet and a dual-monitor setup. Requirements - Prior experience with Transitional Care Management (TCM) or Remote Patient Monitoring (RPM) (preferred). - Knowledge of CMS compliance standards and clinical quality reporting (preferred). - Experience facilitating patient and family education regarding chronic condition management (preferred). - Bilingual fluency in English and Spanish (preferred). Benefits - Health, dental, and vision insurance coverage. - 401(k) retirement plan. - Life and long-term disability insurance. - Incremental PTO increases based on tenure. - Structured on-the-job training and clear opportunities for internal professional growth. - Consistent Monday–Friday schedule with no weekend requirements. How to Apply If you are an RN who values building meaningful patient relationships and enjoys the autonomy of remote work, we invite you to apply. Please submit your resume detailing your relevant clinical experience. We look forward to learning more about how your background can support our patients' health journeys.

Role Description Chronic Care Staffing is seeking a compassionate and detail-oriented Remote Care Coordinator - CMA/RMA to support patients managing chronic conditions through proactive outreach, education, and care coordination. In this fully remote role, you will serve as a trusted point of contact for patients, helping them stay engaged in their care plans while supporting providers through accurate documentation and communication. This opportunity is ideal for certified medical professionals who enjoy patient interaction, independent work, and improving long-term patient outcomes in a remote healthcare environment. - Conduct structured monthly outreach calls to monitor patient progress and engagement. - Verify medication adherence and assist with health risk assessments. - Support Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM) initiatives. - Document patient interactions, care updates, and clinical information accurately within EHR systems. - Coordinate communication between patients, families, providers, and internal care teams. - Identify barriers to care and escalate patient concerns when necessary. - Educate patients on care plans, treatment goals, and available support resources. - Maintain HIPAA compliance and CMS documentation standards at all times. Qualifications - Residency within the PST or MST time zone. - Active, unencumbered CMA or RMA certification. - Current Basic Life Support (BLS) certification. - Recent experience in a clinical, care coordination, or chronic care management setting. - Strong proficiency with EHR systems and Google Suite. - Dedicated, HIPAA-compliant home office with reliable high-speed internet. - Excellent communication, organization, and patient engagement skills. Requirements - Previous experience with CCM, TCM, or RPM programs. - Experience navigating community resources for patient support. - Prior success working in independent remote or virtual healthcare environments. - Familiarity with CMS guidelines, compliance standards, and quality reporting measures. Benefits - Health, dental, and vision insurance. - 401(k) retirement plan. - Paid Time Off (PTO). - Life and Long-Term Disability (LTD) benefits. - Monday–Friday schedule with no weekends. - Fully remote work environment. - Paid training and ongoing team support. - Long-term growth opportunities within care coordination services.