About Vercel:Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About Vercel:Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, Chick-fil-A, and Under Armour build for the AI-native web. Our mission is to enable the world ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About the Role:Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience. What You Will Do: - Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel - Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency - Troubleshoot and resolve technical challenges related to Next.js, serverless functions, build pipelines, and integrations - Identify and unblock opportunities for customer growth and expansion - Author and maintain resources—including internal playbooks, external documentation, and knowledge base articles—that scale learnings across internal teams and customers - Partner with Sales, Support, and Product teams to escalate complex issues, close feedback loops, and influence product improvements - Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale About You: - 3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role - Strong knowledge of Next.js, React, and modern web performance best practices - Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations - Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity - Strong communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations. - Must have used Vercel or Next.js, or a comparable platform. - Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources. Bonus If You: - Have contributed to open-source projects, technical documentation, or developer advocacy initiatives - Bring experience in incident management, debugging serverless functions, or optimizing frontend performance - Are comfortable working in a fast-paced, global, remote-friendly environment Benefits: - Competitive compensation package, including equity. - Inclusive Healthcare Package. - Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. - Flexible Time Off. - We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. Salary will be based on job-related skills, experience, and location. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. What You Will Do: About You: Bonus If You: Benefits: - Competitive compensation package, including equity. - Inclusive Healthcare Package. - Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. - Flexible Time Off. - We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. The San Francisco, CA base pay range for this role is $138,000 - $206,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

• Own the end-to-end developer education strategy, designing structured learning paths that take developers from zero to production-ready. • Build high-quality technical learning experiences (tutorials, courses, demos, code samples) that accelerate developer onboarding and activation. • Ship hands-on educational content consistently across formats (written, video, interactive) with a clear content cadence. • Create real, working applications and templates that serve as both learning tools and reusable developer assets. • Run workshops, webinars, and live coding sessions to engage and activate developers across skill levels. • Define and track education metrics (completion, activation, progression to mainnet) and iterate based on data. • Partner cross-functionally with engineering, product, marketing, and community to align education with ecosystem priorities.

Role Description The Senior National Relations Advocate is responsible for managing comprehensive provider relations within OptumServe. This includes resolving provider claims and concerns, enhancing provider portal usability, and supporting education and training initiatives. The role fosters solid relationships with providers and account managers, contributes to network retention strategies, and addresses operational gaps. Key responsibilities include: - Act as a subject matter expert for relations advocates, supporting training sessions, providing ongoing support to new hires, and offering guidance during office hours meetings. - Educate providers on a wide range of topics to enhance their knowledge and compliance with policies, procedures, and best practices. - Collaborate with provider network leadership to deliver targeted coaching to relations advocates, fostering skill development and performance improvement. - Support provider network leadership in managing and executing priority requests with efficiency and accuracy. - Utilize complex systems (MedNet, Tableau, Provider Portal, DMS, Sharepoint). - Identify, analyze, and resolve complex provider issues. - Ability to deescalate situations to ensure a positive provider experience. - Skilled in Provider Retention and complaint resolution. - Work closely with Relations advocates to provide support. - Provide feedback and solutions to support process improvements. - Propose relations manual updates as needed to ensure advocate success. - Partner with Program Specialist to identify, understand, and/or improve internal tools, resources, systems, and capabilities. - Partner with regional manager and associate director for advocate development. - Routine audit advocate performance. - Work with leadership to identify obstacles and barriers and develop a plan for advocates needing further assistance. - Analyze data to determine root causes. - Monitor KPIs to meet shared goals. - Perform network analysis to identify potential recruitment opportunities. - Communicate with contract manager to determine customer needs. - Help providers understand and improve performance under accountable care strategies. - Effectively and efficiently communicate clearly through written communication. - Conduct auditing for operations to evaluate compliance with applicable regulatory requirements including OSHA and ADA. - Lead in complex end-to-end provider claims processing and resolution. - Perform basic fee negotiations. - Resolve complex complaints within strict deadlines while ensuring accuracy and contractual compliance. - Lead in efforts to enhance ease of use of physician portal and future services enhancements. - Lead in identifying gaps in network composition and services to support network contracting and adequacy teams. - Develop and maintain solid relationships with providers to ensure contractual compliance and effectively meet business needs. - Utilize relevant data and facts to analyze and resolve a variety of issues within area of expertise, driving process improvement. - Independently investigate and identify solutions to non-standard requests and problems. - Manage and prioritize work effectively to meet deadlines. - Provide explanations and information to others on topics within area of expertise. - Coordinate meetings with providers to discuss a variety of topics, including JOC meetings. - Attend and contribute to multi-department meetings. Qualifications - 2+ years of experience working with Microsoft Word, Excel, and Outlook. - 2+ years of related experience (provider relations, network management, customer service, account services, and/or account management). - Proven knowledge of provider contracting language, terminology, and processes. - Demonstrated understanding of internal and external market trends. - Proven ability to perform detailed work with exceptional accuracy and efficiency. - Proven ability to travel as needed. - Ability to work Monday-Friday 8am-5pm, shift varies based on business needs. - Driver’s License and access to reliable transportation. Requirements - Experience working in Optum Serve as a Provider Relations Advocate, exceeding performance goals. - Database experience (e.g., MedNet). - Medical, dental, or healthcare insurance experience. - VA knowledge or experience. - Experience in continuous process, efficiency, and quality improvement. - Proven working knowledge of healthcare terminology. - Proven provider relations subject matter expert. - Demonstrated understanding of claims, payment, and procedures. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.

Role Description We are hiring a DevRel Engineer - Education Lead to scale how developers learn, build, and succeed on Hedera. As the Hedera ecosystem grows, we are evolving from individual tutorials and resources to structured, outcome-driven learning experiences that guide developers from first interaction to production deployment. This role exists to ensure that developer education becomes a consistent, high-impact growth lever. It’s accelerating onboarding, deepening engagement, and increasing the number of developers successfully building on testnet and mainnet. In this role, you will: - Own the end-to-end developer education strategy, designing structured learning paths that take developers from zero to production-ready. - Build high-quality technical learning experiences (tutorials, courses, demos, code samples) that accelerate developer onboarding and activation. - Ship hands-on educational content consistently across formats (written, video, interactive) with a clear content cadence. - Create real, working applications and templates that serve as both learning tools and reusable developer assets. - Run workshops, webinars, and live coding sessions to engage and activate developers across skill levels. - Define and track education metrics (completion, activation, progression to mainnet) and iterate based on data. - Partner cross-functionally with engineering, product, marketing, and community to align education with ecosystem priorities. What success looks like in 6-12 months: - A structured learning path is live and actively used, with clear learning outcomes and measurable completion + activation rates. - Education-driven activation metrics are defined, tracked, and improved (e.g., 7-day activation, progression to mainnet). - A consistent content engine is operating (2–4 high-quality pieces per month across formats). - At least one certification or credentialing initiative is launched or fully scoped with a platform partner. - Developer onboarding shifts from ad hoc documentation to guided, outcome-driven learning journeys. Qualifications - Strong hands-on engineering ability (JavaScript, Python, and/or Java). You can build and ship real applications. - Proven experience designing structured learning programs (courses, learning paths, certifications, or similar). - Ability to translate complex technical concepts into clear, engaging learning experiences. - Demonstrated track record of shipping technical content across formats (written + video). - High ownership and autonomy. You can set direction and execute in a fast-moving, distributed environment. - Deep understanding of how developers learn (project-based learning, hands-on labs, outcome-driven design). - Experience with developer education platforms or tooling (LMS, YouTube, interactive environments, course platforms). - Ability to use data to inform content strategy (completion rates, engagement, activation metrics). - Experience engaging developers through workshops, hackathons, or live sessions. Requirements - Experience with web3 / EVM ecosystems (smart contracts, dApps, Hardhat, Foundry, ethers.js). - Familiarity with Hedera, hashgraph concepts, or related SDKs. - Experience building certification programs or credentialing systems. - Experience using AI tools for content creation or developer productivity. Benefits - Compensation & Package - Equity & Tokens - Performance Bonuses - Health insurance & 401k for US employees only.