Role Description The Senior National Relations Advocate is responsible for managing comprehensive provider relations within OptumServe. This includes resolving provider claims and concerns, enhancing provider portal usability, and supporting education and training initiatives. The role fosters solid relationships with providers and account managers, contributes to network retention strategies, and addresses operational gaps. Key responsibilities include: - Act as a subject matter expert for relations advocates, supporting training sessions, providing ongoing support to new hires, and offering guidance during office hours meetings. - Educate providers on a wide range of topics to enhance their knowledge and compliance with policies, procedures, and best practices. - Collaborate with provider network leadership to deliver targeted coaching to relations advocates, fostering skill development and performance improvement. - Support provider network leadership in managing and executing priority requests with efficiency and accuracy. - Utilize complex systems (MedNet, Tableau, Provider Portal, DMS, Sharepoint). - Identify, analyze, and resolve complex provider issues. - Ability to deescalate situations to ensure a positive provider experience. - Skilled in Provider Retention and complaint resolution. - Work closely with Relations advocates to provide support. - Provide feedback and solutions to support process improvements. - Propose relations manual updates as needed to ensure advocate success. - Partner with Program Specialist to identify, understand, and/or improve internal tools, resources, systems, and capabilities. - Partner with regional manager and associate director for advocate development. - Routine audit advocate performance. - Work with leadership to identify obstacles and barriers and develop a plan for advocates needing further assistance. - Analyze data to determine root causes. - Monitor KPIs to meet shared goals. - Perform network analysis to identify potential recruitment opportunities. - Communicate with contract manager to determine customer needs. - Help providers understand and improve performance under accountable care strategies. - Effectively and efficiently communicate clearly through written communication. - Conduct auditing for operations to evaluate compliance with applicable regulatory requirements including OSHA and ADA. - Lead in complex end-to-end provider claims processing and resolution. - Perform basic fee negotiations. - Resolve complex complaints within strict deadlines while ensuring accuracy and contractual compliance. - Lead in efforts to enhance ease of use of physician portal and future services enhancements. - Lead in identifying gaps in network composition and services to support network contracting and adequacy teams. - Develop and maintain solid relationships with providers to ensure contractual compliance and effectively meet business needs. - Utilize relevant data and facts to analyze and resolve a variety of issues within area of expertise, driving process improvement. - Independently investigate and identify solutions to non-standard requests and problems. - Manage and prioritize work effectively to meet deadlines. - Provide explanations and information to others on topics within area of expertise. - Coordinate meetings with providers to discuss a variety of topics, including JOC meetings. - Attend and contribute to multi-department meetings. Qualifications - 2+ years of experience working with Microsoft Word, Excel, and Outlook. - 2+ years of related experience (provider relations, network management, customer service, account services, and/or account management). - Proven knowledge of provider contracting language, terminology, and processes. - Demonstrated understanding of internal and external market trends. - Proven ability to perform detailed work with exceptional accuracy and efficiency. - Proven ability to travel as needed. - Ability to work Monday-Friday 8am-5pm, shift varies based on business needs. - Driver’s License and access to reliable transportation. Requirements - Experience working in Optum Serve as a Provider Relations Advocate, exceeding performance goals. - Database experience (e.g., MedNet). - Medical, dental, or healthcare insurance experience. - VA knowledge or experience. - Experience in continuous process, efficiency, and quality improvement. - Proven working knowledge of healthcare terminology. - Proven provider relations subject matter expert. - Demonstrated understanding of claims, payment, and procedures. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). - Hourly pay for this role will range from $28.94 to $51.63 per hour based on full-time employment.

Role Description We are hiring a DevRel Engineer - Education Lead to scale how developers learn, build, and succeed on Hedera. As the Hedera ecosystem grows, we are evolving from individual tutorials and resources to structured, outcome-driven learning experiences that guide developers from first interaction to production deployment. This role exists to ensure that developer education becomes a consistent, high-impact growth lever. It’s accelerating onboarding, deepening engagement, and increasing the number of developers successfully building on testnet and mainnet. In this role, you will: - Own the end-to-end developer education strategy, designing structured learning paths that take developers from zero to production-ready. - Build high-quality technical learning experiences (tutorials, courses, demos, code samples) that accelerate developer onboarding and activation. - Ship hands-on educational content consistently across formats (written, video, interactive) with a clear content cadence. - Create real, working applications and templates that serve as both learning tools and reusable developer assets. - Run workshops, webinars, and live coding sessions to engage and activate developers across skill levels. - Define and track education metrics (completion, activation, progression to mainnet) and iterate based on data. - Partner cross-functionally with engineering, product, marketing, and community to align education with ecosystem priorities. What success looks like in 6-12 months: - A structured learning path is live and actively used, with clear learning outcomes and measurable completion + activation rates. - Education-driven activation metrics are defined, tracked, and improved (e.g., 7-day activation, progression to mainnet). - A consistent content engine is operating (2–4 high-quality pieces per month across formats). - At least one certification or credentialing initiative is launched or fully scoped with a platform partner. - Developer onboarding shifts from ad hoc documentation to guided, outcome-driven learning journeys. Qualifications - Strong hands-on engineering ability (JavaScript, Python, and/or Java). You can build and ship real applications. - Proven experience designing structured learning programs (courses, learning paths, certifications, or similar). - Ability to translate complex technical concepts into clear, engaging learning experiences. - Demonstrated track record of shipping technical content across formats (written + video). - High ownership and autonomy. You can set direction and execute in a fast-moving, distributed environment. - Deep understanding of how developers learn (project-based learning, hands-on labs, outcome-driven design). - Experience with developer education platforms or tooling (LMS, YouTube, interactive environments, course platforms). - Ability to use data to inform content strategy (completion rates, engagement, activation metrics). - Experience engaging developers through workshops, hackathons, or live sessions. Requirements - Experience with web3 / EVM ecosystems (smart contracts, dApps, Hardhat, Foundry, ethers.js). - Familiarity with Hedera, hashgraph concepts, or related SDKs. - Experience building certification programs or credentialing systems. - Experience using AI tools for content creation or developer productivity. Benefits - Compensation & Package - Equity & Tokens - Performance Bonuses - Health insurance & 401k for US employees only.

Role Description Dayforce is looking for an experienced Experience Architect to establish multidisciplinary and strategic leadership for our Experience Architecture across our entire product suite. Design at Dayforce is building a contemporary, human-centered practice, recognizing that software tools should look and work more like our favorite consumer applications. To realize this shift requires research and design influence and contributions at the highest organizational levels. Working alongside our VP of Design, the Experience Architect leads efforts that cross the entire suite (Dayforce, Dayforce Mobile, Dayforce Wallet, and future offerings), supporting Dayforce’s shift to being an experience-driven enterprise. A facilitative leadership style helps drive this shift with senior design, research, product, and engineering leaders to envision the evolution of our product suite. This is a leadership individual contributor role, not a people management role. The Experience Architect will lead efforts across organizations and departments, and direct efforts of specific sub-teams but is not expected to manage direct reports. What you'll get to do - Provide multidisciplinary and strategic leadership for our Experience Architecture throughout Dayforce Product & Technology organizations. - Lead the design and development of scalable, robust, and maintainable experience architectures across all touchpoints, current and future. - Guide our experience architecture strategy, helping set the standards of how to deliver our standard experience (and minimum experience) across platforms and channels for all Dayforce users, products, and potential products. - Partner with product, design, engineering, and devops leaders across Dayforce. - Spearhead the development of experience-led product vision across the Dayforce suite. - Provide guidance and direction for key ‘horizontal’ activities such as Design System development. - Create strategic experience deliverables such as strategy decks, prototypes, PoCs, journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams. - Build and maintain a framework for establishing and assessing experience quality. - Connect user experience with business value. - Experiment with novel, new, or bleeding edge technologies to scale our UX. Qualifications - At least 12 years leading the design of complex products, services, and/or product suites (complex meaning: multiple platforms or channels; multiple audiences to address; complicated information and data to manage and make clear). - Portfolio of work inspired by user research demonstrating a mastery of product design strategy, interaction design, visual design, prototyping, articulation of design rationale, strong communication and storytelling skills. - Proven success delivering large-scale, high-quality multichannel experiences across mobile, web, and beyond. - Experience leading a program of work across multiple teams through full product development cycles in discovery, concepting, prototypes, specifications, and enablement across design teams. - Experience working with executives on crucial, fuzzy, ambiguous, ‘Big Picture' strategic challenges that touch many teams. - Proven experience in engineering, demonstrated through deep expertise in technologies such as HTML, CSS, JavaScript, and modern web and mobile front-end and back-end frameworks. - Strong understanding of DevOps principles, CI/CD pipelines, and networking fundamentals and applying them to SaaS architectures. - Strong presentation skills that showcase ability to articulate strong design rationale, connect design decisions to broader strategic and business decisions, and compel executive stakeholders to action. Benefits - Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. - We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. - We encourage individuals to apply based on their passions. - Dayforce encourages personal and professional growth. - We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. - With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. - Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud . Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process. #LI-Remote

• Lead the development of scalable, maintainable, and high-performance frontend applications using HTML5, CSS3, JavaScript (ES6+), and modern frontend frameworks. • Define and implement frontend architecture, reusable component strategies, and coding standards. • Build modular, reusable UI components aligned with enterprise design systems and scalable frontend patterns. • Develop advanced frontend solutions using React (preferred), Next.js, or Vue.js. • Architect and manage frontend state, routing, rendering strategies, and component composition. • Optimize frontend applications for scalability, maintainability, and long-term extensibility. • Lead frontend integration efforts within Adobe Experience Manager (AEM) or comparable enterprise CMS platforms. • Ensure frontend solutions are author-friendly and aligned with CMS content authoring workflows. • Collaborate with backend/AEM developers to establish clean component contracts and integration standards. • Translate Figma and design system specifications into scalable frontend implementations. • Drive consistency in UI implementation, typography, spacing, accessibility, and interaction behavior. • Contribute to or maintain enterprise component libraries and shared UI frameworks. • Lead frontend performance initiatives focused on Core Web Vitals, lazy loading, code splitting, image optimization, and bundle optimization. • Monitor and improve application performance across devices and browsers. • Ensure applications meet WCAG 2.1 AA accessibility standards. • Advocate for semantic HTML, accessibility best practices, and inclusive design implementation. • Conduct code reviews and enforce frontend quality standards. • Integrate frontend applications with RESTful and GraphQL APIs. • Support headless CMS and decoupled frontend architectures where applicable. • Manage asynchronous data handling, caching strategies, and error states effectively. • Mentor junior and mid-level frontend developers. • Participate in architectural discussions, technical planning, and sprint estimation. • Promote best practices in frontend engineering, testing, accessibility, and performance. • Work closely with product owners, UX/UI designers, QA engineers, backend developers, DevOps teams, and content authors. • Participate actively in Agile/Scrum ceremonies and contribute to delivery planning.