• Collaborate across all current and future client PI Audit programs to define and document client business requirements. • Create and maintain client Provider Communication templates; work on client requested updates as required. • Inventory and SLA monitoring, work with stakeholders to resolve any inventory aging. • Work with internal EXL PI Compliance Team to ensure all compliance requirements are adhered to and complete all required compliance related tasks. • Maintain the Pod/DIGI-E Roadmap. • Participate in Pod/DIGI-E Roadmap meetings and document Pod Roadmap updates. • Document Visio workflows for discussion and incorporate into Policies and Procedures as needed. • Internal and client reporting work with reporting team to provide report logic to ensure accurate reporting. • Support work environment to facilitate employee satisfaction, people development, continuous process improvement, quality, productivity, and client satisfaction.

• Oversee and execute the day-to-day operations of a tax relief company • Manage team performance, human resources functions, compliance monitoring, and systems implementation • Track performance indicators and provide regular reports to leadership • Post job openings across multiple platforms and manage applicant tracking • Serve as first point of contact for general HR questions and employee concerns • Process and manage payroll accurately and on time • Monitor sales compliance with regulatory requirements

• Collaborates in the execution and maintenance of core Retail Investment processes within Virtual Connect. • Applies subject matter expertise to support process design, validation, and implementation activities. • Ensures processes adhere to established regulatory, compliance, and risk requirements. • Supports the documentation of processes, including procedures, process maps, and supporting materials. • Maintains process documentation to ensure accuracy, consistency, and alignment to actual execution. • Assists in testing activities for process and system changes. • Identifies gaps, issues, and inefficiencies and recommends improvements. • Supports implementation of process improvements including simplification and automation. • Tracks and monitors process performance metrics and supports reporting on KPIs. • Assists in root cause analysis to resolve process issues. • Works with stakeholders across Virtual Connect, Compliance, Risk, and Technology. • Supports change management and adoption activities. • Resolves process-related issues and ensures closure. • Contributes to continuous improvement through execution insights.

Role Description We are seeking a detail-oriented Business Operations Analyst to support data analysis, research, and operational processes across the APAC region. This role is ideal for someone with strong analytical skills, an interest in global affairs, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Respond to internal and client inquiries related to data and content via email - Conduct research using public sources to identify relevant regulatory, compliance, and industry updates - Analyze and review data to identify gaps, inconsistencies, and trends - Support ongoing data maintenance and quality improvement initiatives - Collaborate with cross-functional and global teams to ensure timely delivery of work - Assist in coordinating projects, tracking progress, and resolving operational issues Qualifications - Strong written and verbal communication skills - Excellent attention to detail and analytical thinking - Ability to manage multiple tasks and meet deadlines - Proficiency in Microsoft Excel and Outlook - Comfortable working with structured processes and guidelines - Ability to learn quickly and apply new information Requirements - Exposure to compliance or regulatory research (AML, KYC, sanctions, etc.) - Familiarity with data tools such as SQL, Tableau, or Power BI - Knowledge of APAC markets, political systems, or regulatory environments - Proficiency in Chinese (Mandarin/Cantonese) or Japanese is a plus Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Boca Raton, FL. The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: This is a fully remote position. This position is anticipated to close on May 22, 2026.