• Collaborates in the execution and maintenance of core Retail Investment processes within Virtual Connect. • Applies subject matter expertise to support process design, validation, and implementation activities. • Ensures processes adhere to established regulatory, compliance, and risk requirements. • Supports the documentation of processes, including procedures, process maps, and supporting materials. • Maintains process documentation to ensure accuracy, consistency, and alignment to actual execution. • Assists in testing activities for process and system changes. • Identifies gaps, issues, and inefficiencies and recommends improvements. • Supports implementation of process improvements including simplification and automation. • Tracks and monitors process performance metrics and supports reporting on KPIs. • Assists in root cause analysis to resolve process issues. • Works with stakeholders across Virtual Connect, Compliance, Risk, and Technology. • Supports change management and adoption activities. • Resolves process-related issues and ensures closure. • Contributes to continuous improvement through execution insights.

Role Description We are seeking a detail-oriented Business Operations Analyst to support data analysis, research, and operational processes across the APAC region. This role is ideal for someone with strong analytical skills, an interest in global affairs, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities - Respond to internal and client inquiries related to data and content via email - Conduct research using public sources to identify relevant regulatory, compliance, and industry updates - Analyze and review data to identify gaps, inconsistencies, and trends - Support ongoing data maintenance and quality improvement initiatives - Collaborate with cross-functional and global teams to ensure timely delivery of work - Assist in coordinating projects, tracking progress, and resolving operational issues Qualifications - Strong written and verbal communication skills - Excellent attention to detail and analytical thinking - Ability to manage multiple tasks and meet deadlines - Proficiency in Microsoft Excel and Outlook - Comfortable working with structured processes and guidelines - Ability to learn quickly and apply new information Requirements - Exposure to compliance or regulatory research (AML, KYC, sanctions, etc.) - Familiarity with data tools such as SQL, Tableau, or Power BI - Knowledge of APAC markets, political systems, or regulatory environments - Proficiency in Chinese (Mandarin/Cantonese) or Japanese is a plus Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Boca Raton, FL. The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: This is a fully remote position. This position is anticipated to close on May 22, 2026.

• Support core finance and business operations processes, including payroll coordination, AP workflows, budgeting support, and recurring reporting • Coordinate people operations processes including onboarding/offboarding, benefits administration, leave tracking, and performance review cycles • Manage operational compliance, vendor coordination, insurance renewals, and recurring administrative processes • Own relationships with external fractional partners and contractors, and work closely with them to ensure operational continuity and follow-through • Provide day-to-day guidance and support to one direct report • Support leadership with operational planning, cross-functional coordination, documentation, and ongoing business operations • Identify operational gaps and help improve internal processes and workflows where appropriate

• Execute and oversee daily operational workflows and Standard Operating Procedures (SOPs) for the Real Wallet program, ensuring all tasks are completed accurately and on time. • Perform a variety of manual operational tasks, including updating reports, reconciling data between different systems, and managing data transfers to maintain system integrity. • Act as a key point of contact for ensuring data alignment across various systems, flagging discrepancies, and taking corrective action as outlined in SOPs. • Assist in maintaining up-to-date program reports and dashboards • Communicate effectively and efficiently with internal teams, including product, engineering, finance and support, to address operational issues and ensure a seamless workflow. • Proactively identify and escalate potential issues or areas for improvement within existing processes • Comfortable collaborating with a manager based in the USA, maintaining clear and timely communication across time zones and aligning effectively through overlapping working hours. • Assist in the documentation and refinement of existing SOPs to improve clarity and efficiency. • Explore and implement automation scripts or tools to reduce manual effort for repetitive tasks over time.