• Holistically support and manage territory accounts by creating relationships with physicians, allied healthcare professionals, and business stakeholders • Maintain a uniquely deep and nuanced understanding of territory, including Opinion Leaders and other influencers • Analyze business performance and create and execute a comprehensive territory plan • Demonstrate clinical/disease/product expertise and deliver strategic customer education • Work closely with multiple Cogent internal stakeholders inside and outside the commercial organization • Implement processes for appropriate patient identification and treatment management • Utilize internal relationships and develop external relationships with account stakeholders • Have a passion for our products through the entire sales cycle while always building our brand • Leverage your passion for Oncology/Rare disease state awareness

• Build and maintain strong, long-term relationships with key clients to drive satisfaction, loyalty, and retention. • Actively manage a portfolio of accounts, including regular outreach, business reviews, and ongoing needs analysis. • Identify at-risk clients early and implement engagement strategies to re-establish value and reduce churn. • Collaborate cross-functionally to address and resolve client issues, ensuring timely and effective outcomes. • Identify opportunities to upsell or cross-sell additional services or features that meet client goals. • Support onboarding and training of new clients, ensuring they have the tools and knowledge to succeed. • Monitor and report on client health and activity using CRM tools, maintaining accurate and up-to-date records.

• Accountable for managing Sophos distributors • Develop joint business plans with distributors • Drive renewals and identify new customer opportunities • Implement stocking to ensure adequate volume of stock • Collaborate with the Sophos MSP team to recruit new MSPs

• Lead multiple accounts, acting as a senior day-to-day contact for clients. • Develop and implement strategic communications plans that align with client business goals. • Provide thoughtful, proactive counsel to clients on media strategy, storytelling, and executive visibility. • Identify growth opportunities and ensure client satisfaction and retention. • Guide media relations strategy across consumer industries. • Shape narratives that position clients as category leaders and innovators. • Oversee the creation of thought leadership programs, bylined articles, and speaking opportunities. • Ensure consistent, high-quality pitching that drives top-tier media coverage. • Lead and mentor a team of junior and mid-level PR professionals, ensuring alignment and accountability. • Oversee workload balance, quality control, and deadlines across multiple accounts. • Provide constructive feedback and support career development within your team. • Manage budgets, staffing, and resource allocation effectively. • Deliver reporting and analysis that demonstrate tangible results and ROI. • Contribute to business development, proposal writing, and new client presentations.