• Accountable for managing Sophos distributors • Develop joint business plans with distributors • Drive renewals and identify new customer opportunities • Implement stocking to ensure adequate volume of stock • Collaborate with the Sophos MSP team to recruit new MSPs

• Lead multiple accounts, acting as a senior day-to-day contact for clients. • Develop and implement strategic communications plans that align with client business goals. • Provide thoughtful, proactive counsel to clients on media strategy, storytelling, and executive visibility. • Identify growth opportunities and ensure client satisfaction and retention. • Guide media relations strategy across consumer industries. • Shape narratives that position clients as category leaders and innovators. • Oversee the creation of thought leadership programs, bylined articles, and speaking opportunities. • Ensure consistent, high-quality pitching that drives top-tier media coverage. • Lead and mentor a team of junior and mid-level PR professionals, ensuring alignment and accountability. • Oversee workload balance, quality control, and deadlines across multiple accounts. • Provide constructive feedback and support career development within your team. • Manage budgets, staffing, and resource allocation effectively. • Deliver reporting and analysis that demonstrate tangible results and ROI. • Contribute to business development, proposal writing, and new client presentations.

• Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point • Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission • Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery • Drive client retention and expansion by identifying upselling and cross-selling opportunities • Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition • Partner with Field Operations to ensure quality standards are met and exceeded • Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions • Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary • Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability • Manage and contribute to continuous improvement initiatives across accounts and operational workflows • Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning • Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements

• Support day-to-day contract administration across multiple federal contracts and task orders. • Track contract deliverables, deadlines, reporting requirements, option periods, modifications, and funding updates. • Maintain organized contract files, including awards, modifications, invoices, correspondence, deliverables, staffing records, and compliance documentation. • Assist with preparing monthly, quarterly, and ad hoc reports for government customers and internal leadership. • Monitor contract requirements to ensure Akicita remains compliant with contract terms, labor categories, periods of performance, reporting schedules, and customer expectations. • Coordinate with program managers, recruiters, HR, finance, and executive leadership to gather information needed for reports and contract updates. • Support quality control tracking, including issue logs, corrective actions, customer feedback, and performance documentation. • Assist with identifying new federal business opportunities through tools such as SAM.gov, GSA eBuy, GovWin, HigherGov, agency forecasts, and customer notices. • Track upcoming recompetes, new solicitations, RFIs, sources sought notices, and proposal deadlines. • Maintain a business development pipeline with opportunity status, due dates, agency contacts, contract values, NAICS codes, set-aside types, and next steps. • Support capture research, including agency background, incumbent research, contract history, competitor analysis, and customer requirements. • Assist with preparing capability statements, past performance summaries, teaming materials, and proposal support documents. • Coordinate internal meetings related to business development, capture strategy, and proposal planning. • Help collect and organize resumes, past performance examples, contract data, pricing inputs, and compliance documents for proposal submissions. • Support outreach to teaming partners, subcontractors, recruiters, and potential clients as directed. • Maintain organized BD records, including opportunity folders, submission documents, customer notes, and follow-up actions. • Serve as a central coordination point between contract operations, business development, recruiting, HR, accounting, and executive leadership. • Prepare meeting agendas, notes, action item trackers, and follow-up summaries. • Help leadership monitor contract health, staffing status, reporting deadlines, and growth opportunities. • Assist with internal dashboards, spreadsheets, trackers, and recurring reports. • Support process improvement efforts related to contract tracking, BD pipeline management, reporting, and compliance documentation.