Training Resources Group

• Design, develop, and deliver high-quality digital learning solutions. • Transform training requirements into engaging, interactive eLearning experiences. • Collaborate with instructional designers and stakeholders. • Review, maintain, and enhance existing eLearning content. • Develop, maintain, and enhance eLearning modules using Articulate Storyline 360 and Articulate Rise 360. • Support user acceptance testing and continuous improvement of AICC. • Create engaging tutorials and documentation.

• You will be working remotely in an Agile environment alongside tight knit teams in Brisbane, Australia and Manila, Philippines. • You will be part of a fast-growing company with great career opportunities and skill development. • You will experience working with an international Development Manager and other highly skilled developers. • You will assume the duties of a PHP Developer that include Full Stack feature development and maintenance, among other responsibilities, assisted by the project manager and senior developers. • You will be able to work autonomously and as part of talented team. • You will have great attention to detail, pride in your work, a desire to learn new skills and strive to exceed in your role.

• Research, design, develop, and implement AI and machine learning models to address specific business needs and challenges • Collect, clean, and preprocess data to make it suitable for AI model training and analysis • Choose appropriate algorithms and techniques for specific AI tasks, such as classification, regression, or natural language processing • Train and fine-tune AI models using large datasets to achieve high accuracy and performance • Conduct rigorous testing and validation of AI models to ensure accuracy and reliability • Integrate AI solutions into existing software systems or applications, ensuring seamless operation • Continuously optimize AI algorithms and models for improved performance and efficiency • Collaborate with cross-functional teams to understand business requirements and translate them into AI solutions • Maintain comprehensive documentation of AI models, code, and processes for reference and knowledge sharing • Address and resolve challenges and issues that may arise during AI model development and deployment • Adhere to ethical AI practices and data privacy guidelines, ensuring responsible and compliant AI development • Stay updated with the latest AI research and technologies to apply innovative solutions to business problems • Other duties and projects as assigned.

• Lead AI initiatives across the organization • Own and drive implementation of AI-powered solutions • Ensure AI capabilities are integrated into existing systems and practices • Mentor developers and uplift engineering team skills in AI • Research and stay updated with AI technologies and recommend improvements • Establish AI development standards and ensure compliance with best practices • Collaborate with teams to align AI initiatives with business priorities

• Build and maintain strong, long-term relationships with key clients to drive satisfaction, loyalty, and retention. • Actively manage a portfolio of accounts, including regular outreach, business reviews, and ongoing needs analysis. • Identify at-risk clients early and implement engagement strategies to re-establish value and reduce churn. • Collaborate cross-functionally to address and resolve client issues, ensuring timely and effective outcomes. • Identify opportunities to upsell or cross-sell additional services or features that meet client goals. • Support onboarding and training of new clients, ensuring they have the tools and knowledge to succeed. • Monitor and report on client health and activity using CRM tools, maintaining accurate and up-to-date records.

• The Customer Service Manager is responsible for managing the following functional teams: 1. Customer Support Team 2. System Administrators 3. Data Migration Team • Primary responsible to ensure timely and effective resolution of customer enquiries and issues. • This role involves overseeing day-to-day support operations, managing escalations, and maintaining performance standards in line with SLAs. • The Customer Service Manager will also be responsible for coaching and mentoring staff, delivering structured training programs, and driving continuous improvement initiatives across the support function. • They will work closely with cross-functional teams—such as Developers, Sales, and Customer Success—to ensure a consistent and seamless customer experience.

• Ensure every new eSkilled customer is onboarded and successful in getting the most out of their software • Run “How To” training webinars on software features • Creating “How To” screen capture videos for tutorials • Work with marketing team with communications on features to be sent regularly to clients • Assist Marketing Team in promoting new features • Identify clients struggling who may represent a risk of cancellation and support those clients to succeed in using the platform • Achieve set KPIs for retention of new clients • Work with the support team to improve client onboarding tools and tutorials • Work closely with the Account Manager and Support Team to ensure a smooth transition between new sales and support. • Promote paid services, such as course build/implementation services to assist clients onboarding faster. • Assisting the Account Managers with various time specific campaigns.