• Serve as the trusted strategic advisor to executive stakeholders (C-level, VP, Director), deeply understanding their long-term business goals, technology footprint, and competitive landscape to proactively identify and champion high-impact data and AI transformation opportunities. • Full ownership and strategic growth for a portfolio of accounts, including defining comprehensive account strategies and ensuring solutions drive measurable, quantifiable business outcomes (e.g., ROI, cost reduction, process automation). • Own the strategic framing and commercial lifecycle of all engagements. This includes defining strategic business objectives, negotiating commercial constructs (MSAs, SOWs, Pricing). • Demonstrate understanding of solution design and strategic implementation of projects involving AI/ML, Data Products, and cloud-native application modernization on major public clouds (GCP preferred). Must be able to bridge complex technical solutions with executive business value. • Lead and orchestrate internal cross-functional teams (Sales, Principal Architects, Engineering, Delivery) to ensure solution integrity, technical feasibility, and successful, on-time delivery of client engagements. • Drive mutual success and maximize business growth in the territory through close alignment and co-selling efforts with Google Cloud Platform (GCP) and other strategic alliance partner account teams. • Collaborate with Egen marketing and business development teams to develop client success stories, targeted account-based marketing plans, and content that drives net-new business acquisition.

• Become part of a team focused on growing our municipal practice. Sales goals range in project size from $500K to $3M • Grow client accounts and sell the full suite of services that Woodard & Curran offers • Provide consultation to clients and project staff • Assist with proposals, presentations and budget quotes • Negotiate terms of service delivery • Maintain account relationships to create revenue growth • Coordinate with our Marketing team to develop offerings and positioning pieces • Attend and participate in sales meetings • Assure that invoicing is completed for client accounts and collect overdue receivables • Open doors for senior and technical staff • Identify opportunities early to allow time for teams to position for work • Attend conferences and workshops to strengthen existing relationships, establish new client relationships, identify emerging technologies and market drivers • Desire to serve and lead in a deliberate, focused and dynamic team environment • Coach and develop junior members of the account management team

Role Description We are seeking a Client Experience Agent to join our After Hours Team! - Remote; must reside local in Salt Lake City, Utah. - Swing Shift hours: 11am MST - 8pm MST. - Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot, and submit repair tickets for service-related impacts. - Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers, assisting them online and over the phone. - Inform customers of product terms and features and project a professional company image through voice and online interactions. - Contribute to company projects intended to improve MetTel processes and/or service offerings. The function includes but is not limited to the following: - Answer incoming calls and respond to customer emails; log into and remain available for calls during all assigned working hours. - Manage and resolve customer complaints in a timely manner; success will be measured by email and call quality observations completed and reviewed monthly with CS leadership. - Identify and take ownership of issues; escalate to supervisors as necessary. - Provide product and service information to customers. - Research required information using available systems and tools; ensure full awareness of all tools and systems available to ensure a positive customer experience. - Process orders, forms, and applications. - Route calls to appropriate resources when necessary. - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Follow up on customer calls where necessary. - Other duties as assigned. Qualifications - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Multilingual desired but not required. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Knowledge of Microsoft Office Suite (Excel, Word, Project, PowerPoint); Explorer Internet software. Requirements - Bachelor's Degree. - 3 or more years of customer service experience. - Remote; must be based local in Salt Lake City, Utah. Benefits - The salary reflected is a good faith estimate of base pay for the primary location of the position. - The U.S. pay rate for this position is $20 - $25 hourly; pay varies by work location and may also depend on job-related knowledge, skills, experience, and abilities of the successful candidate.

• Build, grow, and own a portfolio of client relationships, driving long-term revenue and partnership value. • Identify and convert new opportunities within existing and new accounts. • Partner with Delivery and Technical Leads to ensure projects align with client goals and deliver tangible business results. • Be the voice of the client inside Lateral translating their commercial objectives into clear internal focus. • Develop and execute account strategies: mapping stakeholders, anticipating needs, and expanding our footprint through trust and results.