• Become part of a team focused on growing our municipal practice. Sales goals range in project size from $500K to $3M • Grow client accounts and sell the full suite of services that Woodard & Curran offers • Provide consultation to clients and project staff • Assist with proposals, presentations and budget quotes • Negotiate terms of service delivery • Maintain account relationships to create revenue growth • Coordinate with our Marketing team to develop offerings and positioning pieces • Attend and participate in sales meetings • Assure that invoicing is completed for client accounts and collect overdue receivables • Open doors for senior and technical staff • Identify opportunities early to allow time for teams to position for work • Attend conferences and workshops to strengthen existing relationships, establish new client relationships, identify emerging technologies and market drivers • Desire to serve and lead in a deliberate, focused and dynamic team environment • Coach and develop junior members of the account management team

Role Description We are seeking a Client Experience Agent to join our After Hours Team! - Remote; must reside local in Salt Lake City, Utah. - Swing Shift hours: 11am MST - 8pm MST. - Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot, and submit repair tickets for service-related impacts. - Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers, assisting them online and over the phone. - Inform customers of product terms and features and project a professional company image through voice and online interactions. - Contribute to company projects intended to improve MetTel processes and/or service offerings. The function includes but is not limited to the following: - Answer incoming calls and respond to customer emails; log into and remain available for calls during all assigned working hours. - Manage and resolve customer complaints in a timely manner; success will be measured by email and call quality observations completed and reviewed monthly with CS leadership. - Identify and take ownership of issues; escalate to supervisors as necessary. - Provide product and service information to customers. - Research required information using available systems and tools; ensure full awareness of all tools and systems available to ensure a positive customer experience. - Process orders, forms, and applications. - Route calls to appropriate resources when necessary. - Document all call information according to standard operating procedures. - Recognize, document, and alert the management team of trends in customer calls. - Follow up on customer calls where necessary. - Other duties as assigned. Qualifications - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Multilingual desired but not required. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Knowledge of Microsoft Office Suite (Excel, Word, Project, PowerPoint); Explorer Internet software. Requirements - Bachelor's Degree. - 3 or more years of customer service experience. - Remote; must be based local in Salt Lake City, Utah. Benefits - The salary reflected is a good faith estimate of base pay for the primary location of the position. - The U.S. pay rate for this position is $20 - $25 hourly; pay varies by work location and may also depend on job-related knowledge, skills, experience, and abilities of the successful candidate.

• Build, grow, and own a portfolio of client relationships, driving long-term revenue and partnership value. • Identify and convert new opportunities within existing and new accounts. • Partner with Delivery and Technical Leads to ensure projects align with client goals and deliver tangible business results. • Be the voice of the client inside Lateral translating their commercial objectives into clear internal focus. • Develop and execute account strategies: mapping stakeholders, anticipating needs, and expanding our footprint through trust and results.

Role Description We are increasing our remote team and are seeking driven individuals who thrive with helping others create meaningful experiences. In this role, you will coordinate and book reservations for clients around the world including accommodations, cruises, excursions, transportation, and events. The ideal candidate succeeds with attention to detail, problem-solving, and connecting with people. You will have flexibility, ongoing training, and access to exclusive perks while working remotely. - Design and manage personalized itineraries - Research and coordinate reservations across multiple vendors - Understand client preferences and provide tailored recommendations - Communicate clearly and promptly with clients - Resolve any booking-related issues - Maintain accurate records and client notes - Participate in ongoing training and skill development Qualifications - Citizenship in the US, UK, Mexico, Australia, or Spain - Must be at least 18 years old - Fluent in English with strong communication skills - Smartphone with internet access (laptop or desktop is also recommended) - Customer service or hospitality background a plus Requirements - Citizenship in the US, UK, Mexico, Australia, or Spain - Must be at least 18 years old - Fluent in English with strong communication skills - Smartphone with internet access (laptop or desktop is also recommended) - Customer service or hospitality background a plus Benefits - Fully remote - Flexible schedule - Access to exclusive perks and incentives - Collaborative team culture