• Design and orchestrate end-to-end training and certification programs for partners • Deliver engaging enablement sessions, workshops, and onboarding programs • Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform • Continuously refine programs based on feedback and performance gaps • Drive awareness and adoption within top-tier partners • Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams • Facilitate pilot programs and support early-stage deployments with partners • Act as a key connector between partners and internal teams • Clearly communicate the economic value and ROI of Netomi solutions to partners • Help structure and promote certifications, incentives, and growth pathways • Support partner-led opportunities across strategic accounts • Own program operations including scheduling, tracking, reporting, and certification progress • Navigate complex organizations and internal stakeholders to drive execution • Identify enablement gaps and proactively implement solutions • Work through ambiguity and remove friction to keep programs moving forward

• Own enterprise release calendars and production readiness • Coordinate deployments across internal and client teams • Ensure client owned prerequisites are completed before work proceeds • Lead requirements gathering and clarification; define acceptance criteria and actionable work items • Lead client process and operational change • Triage issues to SMEs and communicate findings in business ready language (no troubleshooting) • Track risks, issues, and escalations to closure using structured updates and follow through • Maintain awareness of client environments, dependencies, and migration timelines • Prevent unauthorized or premature changes that impact stability • Partner across Product, Engineering, Support, and Services • Improve enterprise delivery operating models and frameworks • Identify and support expansion opportunities by linking delivery outcomes to client value • Partner with the Director on positioning, scope, and pricing discussions

• Serve as direct interface between MNAO and the dealers • Consult dealers to grow & improve revenue, market share, owner loyalty, sales volume, marketing presence and execution of programs • Understand dealer’s plans and ensure compliance with MNAO • Interpret provided data/analytics to develop plans to aid dealers • Ensure dealer execution of integrated Model Line specific sales plans • Facilitate Product and Process training • Conduct quarterly meetings with Dealer Principal and management team • Support the network improvement strategy to increase Retail Evolution program execution • Drive Customer Experience improvements • Improve profitability thru better utilization of revenue generating programs • Implement dealer specific return to market plans • Review available reports and results regularly and assist dealers in being compliant with MNAO policies • Documentation of Contacts through Dealer Business Contact System

• Przejmowanie sterów nad budową i organizacją zespołu operacyjno-technicznego dla dynamicznie rosnącego brytyjskiego Fintechu • Wejście w projekt w roli konsultanta • Diagnozowanie wąskich gardeł w przepływach płatniczych • Projektowanie struktury zespołu (od Payments Support po Risk Controls) • Bycie partnerem dla klienta, doradzając mu, jakich kompetencji potrzebuje, by zapewnić stabilność globalnego silnika autoryzacji i płatności