The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. We are seeking a customer-focused Account Manager to own net revenue retention across a portfolio of public safety agencies in the South East region. This role is responsible for renewals, expansions, and long-term account health, serving as a trusted commercial partner to agencies using DroneSense by Versaterm. You will work closely with Customer Success, Sales, and Product teams to ensure customers realize ongoing value from the platform while identifying opportunities to expand usage in alignment with agency needs and budgets. What You Do Own renewals, expansions, and net revenue retention metrics for assigned accounts Develop and execute account plans focused on long-term adoption and growth Identify upsell and cross-sell opportunities aligned to agency mission needs Serve as the primary commercial point of contact for assigned customers Partner with Customer Success to ensure successful deployments and outcomes Maintain accurate renewal and expansion forecasting in CRM tools What You Bring

• Develop strategic partnerships and guide revenue growth across our portfolio of innovative scientific solutions • Combine strategic account management with team leadership • Develop and implement key account strategies while building strong relationships with stakeholders • Support a team of account managers, ensuring alignment between local strategies and global corporate account plans • Grow business through portfolio expansion and new business development • Work closely with cross-functional teams to establish Thermo Fisher Scientific as the supplier of choice • Manage contracts and pricing, and implement initiatives to enhance customer satisfaction

• Identify, build, and scale strategic partnerships with payment service providers, acquirers, and high-volume merchants across priority industries, driving rapid expansion of the regional merchant base and transaction volume. • Own the full enterprise sales cycle including prospecting, cold outreach, pitching, commercial structuring, contract negotiation, KYB coordination, and cross-functional integration execution to accelerate go-live timelines. • Develop and manage strong relationships with senior decision-makers within PSPs, acquirers, and large merchants, leveraging regulatory positioning and market credibility to unlock traditional payment infrastructure partnerships. • Design and execute regional expansion strategies that prioritize high-impact verticals such as gaming, iGaming, trading platforms, e-commerce, OTA, and digital services, while identifying emerging opportunities across underpenetrated sectors. • Collaborate closely with Product, Integration, Legal, Compliance, and Marketing teams to localize solutions, streamline onboarding processes, and develop joint go-to-market initiatives that drive merchant adoption and GMV growth. • Analyze merchant performance and partnership data to segment accounts, optimize commercial terms, improve profitability, and maximize long-term ecosystem leverage. • Continuously monitor competitive landscape, regulatory developments, and market shifts to refine regional strategy and inform global payment distribution expansion. • Track and deliver against aggressive KPIs including merchant base growth, acquirer onboarding targets, and measurable transaction volume expansion.

• JumpCloud is seeking a bilingual Account Manager to manage and grow a dedicated portfolio of customers within French-speaking markets. • You will own the full commercial lifecycle for your portfolio, with a primary focus on securing renewals and driving expansion revenue. • By building strong relationships with IT and Security leaders, you will identify opportunities to cross-sell new JumpCloud features. • This role requires operational discipline, maintaining accurate forecasts for your territory and managing pipeline health. • Collaborate with Customer Success to ensure high adoption rates and align resources to support your region’s growth.