• Drive the successful adoption of Chainlink products in the capital markets industry by establishing strong relationships with key stakeholders, including major financial institutions, and providing technical expertise and guidance throughout the sales and implementation process • Lead and actively participate in gathering requirements, scoping projects, and designing innovative solutions that leverage Chainlink products to address specific use cases and challenges within the capital markets industry • Contribute significantly to the development of the Chainlink capital markets product strategy by providing valuable insights, market feedback, and technical expertise, thereby influencing the direction and roadmap of the product suite • Collaborate closely with internal technical teams, including developers and engineers, to provide feedback and guidance on product enhancements, bug fixes, and new feature development, ensuring that the capital markets requirements are effectively addressed • Develop and maintain a comprehensive understanding of the capital markets industry, including market trends, challenges, and emerging technologies, to effectively position and promote Chainlink products

• Sit at the intersection of product, sales, and engineering - helping customers get the most out of Yoodli • Thrive in technical pre-sales conversations, guiding architecture reviews and crafting tailored solutions that showcase our platform’s value • Support customers through onboarding and integrations • Tackle RFPs, security reviews, and support tickets to keep things moving • Become a trusted advocate for our users - translating their real-world needs into product insights and building scalable processes that level up the entire customer experience

Role Description This role will report directly to the Associate Contracts Manager and support the Teleflex Medical OEM organization globally. This position is part of the Sales Operations team and has responsibility for all aspects related to customer and vendor contracts. This position requires a solid leader to manage the entire contract negotiation process, which includes: - Strong capabilities to interpret legal language - Strong leadership skills to manage customers (internal and external) through the process - Exceptional communication skills This position will also support Salesforce.com initiatives and ad hoc sales analysis. Principal Responsibilities - Contract Management: - Review contracts from beginning discussions through to expiration monitoring. - Draft, negotiate, and finalize contracts which include: supply agreements, quality agreements, vendor agreements, development or service agreements, and confidentiality agreements. - Work directly with internal stakeholders to provide guidance and recommendation on contractual terms and provisions. - Act as the communication liaison between internal departments, external customers (as required) and the legal department to balance input on terms and contractual provisions. - Prepare language according to the terms/contractual provisions and administer contract proposals. - Communicate with internal stakeholders the final contract structure for implementation and execution. - Manage executed contracts via proper storage/retention of executed contracts/amendments, real-time updates to the contract database repository and monitoring of expirations for internal review. - Assist in the development and maintenance of standard contract language. - Manage the customer change notification process, which includes the availability of contract parameters, timely review of required information with internal stakeholders, tracking of the communication process, and proper record retention of the communications. - Review purchase orders for clarity/concerns on contractual content primarily for China purchase orders. - Maintain and lead the process to respond to customers’ supplier pre-qualification queries and evaluations. - Maintain the process to respond to online bids. - Collect and analyze ad hoc sales data as needed by the business. - SFDC, Tradeshow Management & Ad Hoc Requests: - Manage Salesforce.com initiatives, including standard reporting, Lightning integration and Wave Analytics. - Lead quote reporting activities and analytics. - Manage tradeshow and web leads, reporting and analytics. - Ad hoc reporting and analytics upon request. Qualifications - Minimum of a Bachelor’s degree required. - Minimum five years' experience as a paralegal/legal assistant preferred. - Minimum of five years’ experience managing Business-to-Business contract agreements is preferred. - Minimum of two years of experience in manufacturing or the healthcare industry preferred. Requirements - Exceptional communication skills: written, verbal and listening. - Ability to effectively communicate to employees at all levels of the organization. - Ability to quickly process and synthesize data and information (internal & external). - Strong aptitude to understand and balance legal guidelines and language, customer requirements, and business needs. - Self-motivated with a high degree of initiative. - Ability to multi-task and prioritize workload. - Demonstrated ability to work effectively in cross-functional teams. - Demonstrated ability to effectively communicate across all levels of the organization. - Strong negotiation skills. - Ability to manage a conflict and gain consensus. - Must be well organized with a strong attention to detail. - Exceptional problem-solving skills. - Excellent computer skills including Microsoft Office, including Word, PowerPoint and Excel and ERP system (SAP preferred). - Experience with data analysis and reporting tools. Benefits - Medical, prescription drug, dental, and vision insurance. - Flexible spending accounts. - Participation in a 401(k) savings plan. - Various paid time off benefits, such as PTO, short- and long-term disability, and parental leave.

Role Description We are looking for someone who genuinely loves helping clients win. A person who thrives in driving and owning product enablement and engagement for our clients. You are energized by new technology, delighted by building relationships, and bring the structure and organization needed to keep complex projects on track. This is a client-facing role first and foremost: you will be the face of IV.AI to our clients and the engine that ensures they get maximum value from our AI platform. As the Client Services Manager on our Post-Sales team, you will own the full client lifecycle after the deal closes: from onboarding through renewal and expansion. You will be the trusted advisor our clients rely on, the internal advocate that champions their needs, and the project lead who ensures every commitment we make gets delivered on time. Responsibilities - Client Success & Partnership - Serve as the primary point of contact and trusted advisor for your portfolio of clients, owning the relationship from onboarding through renewal. - Build deep, consultative relationships with client stakeholders at all levels: from day-to-day users to executive sponsors. - Design and deliver structured onboarding experiences that drive fast time-to-value for every new client. - Conduct regular business reviews (QBRs/EBRs) to assess ROI, align on strategic goals, and identify growth opportunities. - Develop tailored success plans for each account, with defined outcomes, milestones, and success metrics. - Proactively monitor client health, engagement signals, and usage data to get ahead of risk and drive adoption. - Act as the internal voice of the client: advocating for their needs with Product, Engineering, and leadership. - Partner with Sales on renewal and expansion strategies, identifying upsell opportunities rooted in genuine client value. - Support smooth, well-documented handoffs from Sales to Post-Sales for all new clients. - Project & Delivery Ownership - Lead end-to-end project implementation: scoping, planning, documentation, resourcing, and execution. - Own project timelines, budgets, and risk registers: proactively communicating updates and escalating issues before they become problems. - Coordinate across internal teams to remove blockers and ensure client deliverables are met on time. - Maintain rigorous, organized documentation of all client projects, commitments, and progress. - Apply structured project management frameworks (formal certification a plus) to keep complex, multi-stakeholder engagements running smoothly. - Client Enablement & Problem-Solving - Deliver engaging product demos, onboarding sessions, and ongoing training to drive user adoption and confidence. - Create clear, client-facing documentation, guides, and self-service resources tailored to each client's context. - Support clients through configuration troubleshooting and product walkthroughs with patience and clarity. - Partner with Product and Engineering to accurately translate client goals into technical requirements and deliverables. - Bring structured, insightful client feedback to Product and Engineering to inform the roadmap. Qualifications - You are a people person who is genuinely energized by helping clients succeed. - You find satisfaction in a well-run project and a delighted client: and you know those two things go hand in hand. - You are excited by AI and what it makes possible, and you can communicate that excitement clearly to clients regardless of their technical background. - Highly organized and structured: you manage complexity through process, not heroics. - A proactive communicator who never lets a client wonder what's happening. - Energized by new technology and curious about how AI is evolving. - A natural relationship-builder who earns trust quickly and maintains it over time. - Calm and clear-headed in ambiguous, fast-moving situations. - An owner: if something falls through the cracks, you're already on it. Requirements - Minimum 4 years in account management, client success, or project delivery: ideally in SaaS, AI, or tech-enabled products. - Proven experience managing complex, multi-stakeholder projects from scoping through delivery. - Project management certification (PMP, CAPM, or equivalent) is a plus: or demonstrated equivalent rigor in practice. - Track record of maintaining strong retention metrics, client satisfaction scores, or NPS. - Experience running executive business reviews and presenting ROI narratives to senior stakeholders. - Exceptional verbal and written communication skills: equally comfortable with technical and non-technical audiences. - Highly organized with strong attention to detail and the ability to manage multiple accounts and workstreams simultaneously. - Proficiency in project management tools (e.g., Asana, Notion, or similar) and presentation tools (PowerPoint or Google Slides). Nice-to-Have - Familiarity with data modeling (SQL schemas, GraphQL, MongoDB) and data visualization. - Experience in Sales, Technical Sales, or close collaboration with revenue-facing teams. - Background working with AI, NLP, or data-driven SaaS products. Benefits - IV.AI is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees.