• Own the day-to-day health, stability, and performance of assigned business applications. • Act as the primary point of contact for application-related questions, issues, enhancements, and operational support. • Partner with business stakeholders to understand application needs, prioritize requests, and ensure the application supports business processes. • Coordinate with IT support, infrastructure, security, vendors, and development teams to resolve incidents and implement changes. • Monitor application performance, availability, integrations, and recurring issues; drive improvements to reduce risk and downtime. • Manage application lifecycle activities, including upgrades, patches, releases, configuration changes, and retirement planning. • Ensure application documentation is maintained, including ownership details, support processes, data flows, integrations, access controls, and recovery procedures.

• Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” • contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. • long-range strategic planning of IT infrastructure and operational execution. • involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. • dealing with both client expectations and internal challenges. • enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. • find the right opportunities and a buddy to support your growth.

• Deploy, manage, and optimise cloud VMs (Azure Virtual Desktop and/or AWS WorkSpaces) for 60+ remote contractors across India, Egypt, and the Philippines • Own on/offboarding workflows, access provisioning, monitoring, and incident response • Architect the VM estate as we scale, including platform decisions (AWS vs Azure) and cost optimisation • Own the core treatment planning application used by our designer team - end to end: server performance, database management, disk space, version updates, and multi-server architecture as we grow • Build runbooks and escalation paths so day-to-day application issues are handled without senior engineers being the only escalation path • Work directly with the software vendor on scaling and architectural decisions • Enrol and manage all company laptops via Microsoft Intune MDM, enforcing encryption, antivirus, and patch compliance • Administer users, licences, SSO, and security settings across the organisation • Be the primary point of contact for IT support across 40 London staff and 60+ remote contractors • Own account creation, access provisioning, and tool permissions end-to-end for all new starters and leavers • Support 32Co's ISMS and GDPR, ISO 27001 and HIPAA compliance programmes • Patching, monitoring, licensing management, and capacity planning across all systems

Title: Application, Infrastructure & Service Management, Officer Location: Boston, MA United States time type Full time Remote - USA job requisition id R-789493 Job Description: Who we are looking for As Infrastructure Engineer for GlobalLink Technical Operations Team, you will responsible for Production Management Operations Support for GlobalLink and Global Markets Applications and Systems. Work with cross functional teams within IT, Business, Product, Sales and Help Desk in GlobalLink/Global Markets/GTS organizations. Support bank's cloud initiatives and security posture for compliance and regulatory requirements. This role will be a part of US TechOps/DevOps Team supporting global client needs for the firm. This role can potentially be performed fully remotely from home within the United States area. When there is a need or requirement to report to the office, the management team will communicate and work with the candidate to show up in the office as mandated by the management. Why this role is important to us Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems and make your mark on our industry. What you will be responsible for As Infrastructure Engineer for GlobalLink Technical Operations Team you will - Provide second level support for GlobalLink Applications - Build next generation infrastructure to support new initiatives - Quickly diagnose and resolve issues across multiple functional areas (server, network, storage etc) - Provide operational support for Security and Compliance Management - Execute Change Management tasks in Production, UAT and Development environments - Contribute towards on-going migration tasks in the areas of Maintainability, Performance, and High Availability - Monitor system performance and make recommendations on improvements - Work closely with Engineering and Development teams in order to deliver a highly available and resilient system - Participate in on-call rotation and perform weekend maintenance tasks What we value These skills will help you succeed in this role - Experience/Skills Required: Total 3+ years of IT experience: - Scripting/Programming experience (Python, BASH, Ansible, Terraform) - Strong familiarity with web servers (specifically Apache/NGINX) - Linux system administration knowledge (preferably RedHat/CentOS) - Knowledge of network concepts (TCP, UDP, Load Balancing, NAT, FW, etc) - Strong troubleshooting skills (ability to detect, isolate, and resolve issues anywhere from the kernel up to the application and network layers) - Working knowledge of cloud is must, with good experience in automation. AWS is preferred. - Experience work on CI/CD Tools, Artifactory systems (JFrog, Nexus) - DEVOPS experience with Docker, Kubernetes Education & Preferred Qualifications - Bachelor's degree in Computer Science / Information Technology, or an IT related field - Certification on cloud platforms is a plus Are you the right candidate? Yes! We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vaca Salary Range: $70,000 - $118,750 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.