32Co

• Deploy, manage, and optimise cloud VMs (Azure Virtual Desktop and/or AWS WorkSpaces) for 60+ remote contractors across India, Egypt, and the Philippines • Own on/offboarding workflows, access provisioning, monitoring, and incident response • Architect the VM estate as we scale, including platform decisions (AWS vs Azure) and cost optimisation • Own the core treatment planning application used by our designer team - end to end: server performance, database management, disk space, version updates, and multi-server architecture as we grow • Build runbooks and escalation paths so day-to-day application issues are handled without senior engineers being the only escalation path • Work directly with the software vendor on scaling and architectural decisions • Enrol and manage all company laptops via Microsoft Intune MDM, enforcing encryption, antivirus, and patch compliance • Administer users, licences, SSO, and security settings across the organisation • Be the primary point of contact for IT support across 40 London staff and 60+ remote contractors • Own account creation, access provisioning, and tool permissions end-to-end for all new starters and leavers • Support 32Co's ISMS and GDPR, ISO 27001 and HIPAA compliance programmes • Patching, monitoring, licensing management, and capacity planning across all systems

• Respond to and triage technical support tickets, ensuring timely resolution based on priority and impact. • Collaborate with Ops, Tech, and Product teams to understand and diagnose technical or system-related issues. • Build tools, scripts, or bots to automate repetitive support tasks and improve debugging efficiency. • Improve observability by enhancing logging, alerting, and monitoring systems. • Investigate issues across backend services, APIs, async workflows, and data. • Monitor platform health using logs, alerts, and metrics (e.g. AWS CloudWatch) to detect and resolve issues proactively. • Document incidents, root cause analysis (RCA), and maintain runbooks for common issues.