• Hands-on management of all billing programs, systems, processes, and third-party vendors to ensure accurate, timely and well-controlled activities related to coding departments • Prepares weekly and monthly RCM reporting metrics to remediate any items outside established KPI including status report of projects. • Effectively implement denial management reduction through process improvements, coordinating direct or indirectly, with internal team and offices to improve workflows and provide training and education. • Maintain understanding and communicates coding guideline changes across the markets • Meet with Care Center Managers for timely remediation of care center hold items • Formulate and execute policies and procedures to ensure the billing workflow is highly effective. • Daily reviews of the following programs: Incoming claim/denial volumes, daily billing, rejections, evaluate clean claim rates, and team workflow. • Develops quality control program to meet the company’s quality initiatives. • Ensure productivity goals are monitored and quickly re-mediates barriers to achieving those goals at the individual and/or team level. • Counsels and disciplines employees in accordance with department goals and policies. • Concentrated effort to develop and mentor team leads and Coding team members to allow for internal growth. • Maintain compliance with directives from all regulatory agencies and third parties. • Lead team meetings focused on collaboration and process improvement.

• Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions • Define and execute IT strategy aligned with company growth and operational needs • Ensure reliability, performance, and scalability of core systems and infrastructure • Oversee user access management, identity systems, and security controls across the organization • Drive IT security initiatives, including policies, access reviews, and compliance efforts • Manage IT vendors, service providers, and technology investments • Oversee onboarding and offboarding processes, including system access and device management • Develop and maintain IT policies, documentation, and operational processes • Partner cross-functionally to evaluate, implement, and optimize business systems and tools • Lead system integrations and ensure efficient data flow across platforms • Monitor system performance and proactively identify risks and improvement opportunities • Build, lead, and develop the IT Operations team.

• Troubleshoot and perform preventive maintenance on Battery Energy Storage System (BESS) equipment. • Perform Lock Out Tag Out (LOTO) of equipment as an authorized person and under properly performed LOTO conditions. • Conduct daily safety and task planning discussions including pre-task planning, Job Hazard Assessments (JHAs), and Risk Assessments (RAs). • Interact with vendors and customers in a professional manner. • Act as a team member to support site work which could include supervising field work onsite focusing on safety, quality, and efficiency.

Role Description Process residential mortgage loans. Achieve production and quality metrics. Liaison between loan officer, borrower, underwriter and funding. Prepare and review loan file to ensure completeness of submission and supporting documents, as well as compliance with underwriting and investor guidelines. Monitor overall loan processing cycle time to ensure the loan closes on time. Communicate and coordinate the resolution of issues that delay loan closing timeline. - The processor is to become the contact for non-licensed activity once the loan is submitted to them. - Monitor the overall lending process, and identify, resolve, and communicate issues that could impact timely closure of loans. - Identify potential issues and communicate to consumer and loan officer. - Request supporting documentation from borrower within required timeframes. - Order and review all third-party documentation, including credit checks, title reports, appraisals, tax returns, verifications of employment/assets, etc. to identify and address potential issues. - Check ratios and verify accuracy of AUS findings and program applicability. - Review and verify documentation integrity to ensure it aligns with findings, completeness and compliance, and submit loan file to underwriting for approval. - Update and verify accuracy of data input into system. - Verify compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. - Obtain and verify clearance of all underwriting conditions and prepare the file for submission to Closing. - Order generation of loan documents. - Use and modify templates to compose professional correspondence and emails. - Provide status updates to Loan Officers and/or borrowers. - Stay current with federal and state regulations and industry guidelines. Qualifications - High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field is preferred. - Recent work experience includes one or more years’ experience with processing loans or assisting in loan processing. - Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners. - General knowledge of overall mortgage lending internal processes and control, as well as federal, state, and regulatory requirements/guidelines related to consumer mortgage lending for conventional loans. - Thorough knowledge of conventional loans, including various product/program guidelines, necessary conditions for approval, and investor specific guidelines. - General knowledge of valid documentation related to processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.). - Ability to prioritize multiple tasks in a deadline-driven environment, strong sense of urgency and responsiveness. - Excellent customer service, interpersonal, verbal and written communication skills. - Intermediate math skills. - Strong verbal and written communication skills. - Strong detail orientation and highly organized. - Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs. Requirements - Physical: Work is primarily sedentary; occasionally walks and/or stands. - Manual Dexterity: Frequent use of computer keyboard and mouse. - Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. - Environmental: Office environment – no substantial exposure to adverse environmental conditions. - Average monthly pipeline is 14 loans. - Travel: 0% Benefits - Hourly range: $18.1788 to $27.2683 USD. - Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. - This position offers eligibility for incentive compensation. - Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.