Role Description CTG is seeking an experienced ServiceNow Architect / Developer with strong expertise in Human Resources Service Delivery (HRSD) to lead the design, governance, and scalability of enterprise ServiceNow solutions. This role will serve as a strategic advisor for HRSD architecture, workflow design, platform best practices, and long-term governance as the organization expands beyond current NOPP/LOA processes. The ideal candidate will have deep experience designing scalable ServiceNow HRSD solutions, supporting complex approval workflows, and guiding platform strategy to ensure maintainability, performance, compliance, and operational efficiency across the enterprise. - Serve as the lead architect and technical advisor for ServiceNow HRSD solutions and platform strategy - Design scalable HRSD architectures to support organizational growth and expansion beyond current NOPP/LOA processes - Advise stakeholders on ServiceNow best practices, governance standards, and platform optimization - Lead complex workflow and approval process design within HRSD modules - Architect and develop custom ServiceNow solutions, integrations, and automations - Ensure platform scalability, stability, security, and maintainability across HR operations - Collaborate with HR, IT, security, and business stakeholders to gather requirements and translate them into technical solutions - Establish governance processes, development standards, and configuration management practices - Provide technical leadership for ServiceNow enhancements, upgrades, and implementations - Support workflow orchestration, case management, employee lifecycle events, and HR process automation - Review and approve technical designs, configurations, and development activities - Troubleshoot complex platform issues and provide solution recommendations - Mentor developers and administrators on ServiceNow architecture and development best practices - Maintain technical documentation, architectural diagrams, and governance artifacts Qualifications - 5+ years of ServiceNow development and architecture experience - Strong experience implementing and supporting ServiceNow HRSD modules - Expertise designing complex ServiceNow workflows and approval processes - Experience establishing ServiceNow governance frameworks and development standards - Strong understanding of ServiceNow platform architecture, integrations, and scalability considerations - Hands-on experience with Flow Designer, IntegrationHub, Workflow Editor, and Service Catalog - Experience with JavaScript, Glide APIs, business rules, client scripts, UI policies, and ACLs - Ability to evaluate and recommend scalable enterprise solutions - Strong communication and stakeholder management skills - Experience collaborating with cross-functional business and technical teams Preferred Qualifications - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow HRSD Implementation Specialist certification - Experience with enterprise HR transformation initiatives - Knowledge of ITIL and enterprise governance frameworks - Experience integrating ServiceNow with HR systems and identity platforms Technical Skills - ServiceNow HRSD - Flow Designer - IntegrationHub - Service Catalog - Workflow Automation - Approval Workflow Design - JavaScript - REST/SOAP APIs - Platform Governance - Agile/Scrum Methodologies - Reporting & Dashboards - Security & Access Controls Soft Skills - Strategic thinking and problem-solving - Strong consulting and advisory capabilities - Excellent verbal and written communication - Ability to influence technical and business stakeholders - Strong organizational and leadership skills - Ability to manage multiple priorities in fast-paced environments - Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. To Apply To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! Salary Information The expected base salary for this position ranges from $185,000 to $225,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. Company Description CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries.

• Configure, customize, and implement ServiceNow applications using App Engine to meet specific business requirements. • Develop and maintain advanced scripts, business rules, and client scripts. • Design and support data migration activities from legacy systems to ServiceNow, ensuring accuracy and consistency. • Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. • Troubleshoot and resolve technical issues related to ServiceNow implementations. • Collaborate with cross-functional teams and stakeholders to gather requirements and deliver solutions. • Work within Agile Scrum teams to ensure timely delivery of features and enhancements.

• Drive the entire sales cycle from initial customer engagement to closure. • Work towards meeting assigned sales targets while maintaining a pipeline of 3x quota target. • Help clients define and execute AI-first transformation strategies that improve workflows, productivity, employee experiences, and operational efficiency. • Focus on understanding an organization’s business drivers, operational challenges, and pain points while articulating the value of workflow transformation, AI adoption, and intelligent automation. • Position ServiceNow and Moveworks solutions as strategic enablers for enterprise AI adoption and modern ways of working. • Build exceptional, partner-of-choice relationships with ServiceNow and Moveworks stakeholders, including sales, pre-sales, alliance teams, and product line leadership through meetings, presentations, and co-selling sessions. • Collaborate with internal marketing and delivery teams to develop campaigns, account strategies, and pipeline generation initiatives aligned to regional growth objectives. • Coordinate with internal departments to prepare proposals, support deal strategy, and ensure smooth transitions to delivery teams. • Attend networking events, conferences, and partner events to expand professional relationships and generate new business opportunities. • Drive deals forward with strong qualification discipline, mutual close plans, and proactive deal acceleration strategies. • Play an active role in shaping market strategy and identifying emerging opportunities around AI-enabled workflow transformation. • Leverage sales and market intelligence tools such as HubSpot and ZoomInfo to drive scale and efficiency. • Provide timely and accurate forecasting, territory planning, and pipeline reporting to leadership. • Work toward daily, monthly, and quarterly KPI metrics including partner meetings, prospect meetings, pipeline generation, and services revenue targets.

Role Description The Principal Engineer Service now works as part of the Digital Automations and Integrations technology team to lead the design, creation, and maintenance of ServiceNow automation solutions. - Define and drive the automation roadmap using ServiceNow capabilities, including Flow Designer, Orchestration, IntegrationHub, and RPA. - Design end-to-end automation solutions, ensuring alignment with enterprise architecture standards and business requirements. - Develop, configure, and maintain custom workflows, scripts, and automations. - Manage automation-related projects from conception to deployment, ensuring timely delivery and quality outcomes. - Collaborate with business stakeholders, process owners, and IT teams to identify opportunities for automation and process optimization. - Ensure adherence to organizational best practices and governance standards, including code reviews, documentation, and change control. - Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve automation practice area capabilities. Qualifications - 10+ years of experience designing/developing complex ServiceNow business automation solutions. - 8+ years of experience developing enterprise solutions with SaaS-based automation systems. - Strong understanding of the ServiceNow data model, scripting, and platform architecture. - Experience with REST/SOAP integrations and external automation tools. - Strong technical troubleshooting, problem-solving, and analytical skills. - Strong writing and editing skills with attention to tone and clarity, along with expertise in Word and PowerPoint. - Experience in a corporate setting and comfort interacting with people at all levels of the organization. - Excellent organizational abilities. - Confidence working in fast-paced, cross-functional environments, often with ambiguity and requiring the ability to pivot. - Empathy for colleagues in different circumstances, enabling you to tailor materials to their needs. - Experience working in a distributed multinational team environment. Requirements - Fluent English. - Willing to travel, if necessary. - Willingness to flex business hours as needed to support activities in the USA offices and, occasionally, other time zones. Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more). - Extensive training opportunities through our own HARMAN University. - Competitive wellness benefits. - Tuition reimbursement. - “Be Brilliant” employee recognition and rewards program.