• Ensure reliable, high-quality support for Salesforce and related applications • Provide advanced expertise in configuration, maintenance, optimization, and enhancement of Salesforce • Lead complex system initiatives and advise on architectural decisions • Monitor system performance and analyze complex issues • Oversee testing and implementation of changes • Mentor junior team members • Contribute to continuous improvement, governance, and best practices within an agile environment

• Work closely with Product Owners and business stakeholders to ensure scope and requirements are properly defined • Develop solutions that meet the scope and requirements while focusing on scalability and maintainability • Collaborate with QA, product owners, and designers • Create reports, dashboards, and custom report types • Manage users, profiles, roles, permission sets, and permission set groups • Create complex flows utilizing loops, email alerts, and custom actions • Readily share knowledge across the team • Champion best practices, coding standards, and documentation • Participate and engage in all Scrum Ceremonies and regular code reviews • Interface with team members to troubleshoot, debug, and fix issues in production and sandbox environments • Evolve individual Salesforce certifications and credentials

• Configure and maintain Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud environments • Build and manage custom objects, fields, record types, validation rules, page layouts, and automation workflows • Develop and maintain Salesforce Flows, Process Builder automations, and approval processes • Create reports, dashboards, and analytics to support sales leadership and operational decision-making • Manage user setup, profiles, roles, permission sets, and sharing rules • Maintain data integrity through deduplication, enrichment, data imports, and export operations • Support Salesforce integrations with third-party systems including ERP, marketing automation, and billing platforms • Coordinate Salesforce deployments, release management activities, and managed package updates • Troubleshoot application issues and provide end-user support across business teams • Partner with stakeholders to gather requirements and translate business processes into Salesforce solutions • Maintain system documentation including process flows, configuration guides, and data dictionaries

• Own continual improvement and enhancement of our Salesforce platform (focused on HealthCloud) • Gather requirements and feedback, design scalable best practice solutions, and manage the product road map • Responsible for all aspects of user management including support tickets, training, and designing solutions with user satisfaction top of mind • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules • Salesforce configuration changes, including (but not limited to): flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports • Sandbox environment management • Identify and gather requirements to translate into best practice(s) and scalable solutions with a focus on exceptional user experience • Identify unused or underutilized platform features • Create a platform roadmap and define priorities by liaising with stakeholders • Own the communication of any platform changes to end users and stakeholders • Manage data to improve Salesforce data quality, implement rules and automation as needed • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer • General Application Support • Manage and address user support tickets • Monitor and improve user adoption • Create and conduct new user and ongoing user training • Responsible for technical documentation • Collaborate with and support integrated applications • Other duties as assigned