Role Description To support the HR team by managing all centralized HR, Training & Recruitment activities in Precisely. As an HR Associate, you will be responsible for providing first-line HR support for employees of the organization. You will bring your technical expertise in partnering with others across the globe to support and achieve critical business objectives. In this role, you will have the opportunity to work on programs such as: - Global onboarding process - Various workflow systems - Global online platforms - Exit formalities - Other HR functions Additionally, you will leverage AI and automation tools to streamline HR processes, enhance data accuracy, and improve employee experience. Your experience in supporting employees and other staff will be invaluable in this role. What you will do: - Maintenance and enhancement of HR system UKG (Onboarding activities, Offboarding activities, Life events of employees in the employee database system). - Support employees and managers with query resolution, transaction processing and life cycle event management (e.g., transfers, promotions, employment separations, etc.). - Maintain accurate and up-to-date human resource files, records, and documentation. - Manage all processes and documentation related to employee life cycle data. - Maintain the integrity and confidentiality of human resource files and records. - Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately. - Handle employee requests through HR ServiceDesk, emails, drop-ins, and HR calls for different time zones while ensuring professional and quality outcomes. - Serve as an interface to the HR teams (Recruitment, Benefits, Learning), HR Business Partners, and non-HR functional departments (IT, Facilities) to appropriately and effectively resolve/escalate/facilitate resolution of requests. - Solicit regular feedback and proactively recommend and implement solutions to ensure processes and service levels meet and exceed expectations. - Learn to manage and update HR chatbots for FAQs and employee self-service, ensuring accurate and empathetic responses. - Implement AI-driven solutions and automation workflows to optimize HR operations, reduce manual effort, and enhance reporting and analytics capabilities. Qualifications - Degree in Human Resources or related field. - Familiarity with HR Processes. - Strong Excel & reporting skills. - Exposure to AI tools and automation platforms is a plus. - Good command over written and verbal communication skills. - Problem-solving with good learning agility. - Ability to adapt to change and new ways of working quickly and easily. - Willingness to learn new methods, procedures, or techniques. - AI Skills/Knowledge: Exposure to AI tools and automation platforms. - 0 - 1 year of experience in HR operations. Requirements - Experience with AI-powered HRIS and/or talent platforms (e.g., Cornerstone, Galaxy, Workday) is preferred. Company Description Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents.

• The Regional HR Manager will report directly to the Director of Human Resources. • Provide interpretive advice on company policies and government policies while monitoring and maintaining compliance with all federal, state, and local regulations, department budgets, and company policies and procedures. • Advise managers on human resources policies and procedures as needed. • This position will require some travel and have oversight to multiple plants.

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) HR Help Center Coordinator Summary: - To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center. General Responsibilities: - Provides functional support in the assigned sub-function, including but not limited to: - HR Help Center: - Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform - Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks ( Following the approved Local Work Instructions and Process Standards) - Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry - May be assigned / rotated across related sub-functions in Help Center - Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events - People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle. - May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR - Other job-related duties that may be assigned from time to time. Basic Qualifications: - Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course - Fresh grad or preferably with relevant work experience. - Has a knowledge and experience in HR Contact Center using - Amazon Connect or any cloud contact system - Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft - Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel - Has a knowledge and experience in Gsuites - Must possess analytical skills and customer focus. - Good oral and written communication skills for business correspondences - Must be flexible with working schedules, depending on business needs. - Must be willing to work in Alabang, Muntinlupa City. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Partner with HR leaders and executive stakeholders to identify operational challenges, define improvement priorities, and establish success criteria • Conduct root cause analysis and lead current- and future-state process design using Lean, Six Sigma, and data-driven methodologies • Develop and transition improvement plans to Project Managers for execution, ensuring alignment with intended future-state processes and measurable outcomes • Redesign workflows, establish KPIs, and document standardized processes and governance frameworks to improve efficiency, scalability, compliance, and teammate experience • Collaborate with HRIS, technology, and change management teams to support implementation, adoption, executive reporting, and ongoing sustainability; up to 10% travel as needed