Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) HR Help Center Coordinator Summary: - To assist the Principal HR Specialist/Sr. Specialist/Principal Recruiter in an assigned Human Resource sub-function such as HR Help Center. General Responsibilities: - Provides functional support in the assigned sub-function, including but not limited to: - HR Help Center: - Process associate's concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform - Handles and resolves Tier 1 cases within agreed timeline for HRHC core tasks ( Following the approved Local Work Instructions and Process Standards) - Coordinate and assigns Tier 2 cases to appropriate HR functions and ensures resolution within the agreed timeline of the inquiry - May be assigned / rotated across related sub-functions in Help Center - Special Projects: Provide logistics/administrative assistance in department or organization wide programs/events - People development: Discusses personal development plan with line manager and provides progress updates periodically for each performance review cycle. - May be assigned / rotated across related sub-functions, including but not limited to subfunctions within HR - Other job-related duties that may be assigned from time to time. Basic Qualifications: - Educational Background: At least college graduate preferably in Psychology, Business Administration, or related course - Fresh grad or preferably with relevant work experience. - Has a knowledge and experience in HR Contact Center using - Amazon Connect or any cloud contact system - Has a knowledge and experience in HRIS tool i.e Workday, SAP, PeopleSoft - Has a knowledge and experience in Case Ticketing Tools i.e Salesforce, Service Now, Siebel - Has a knowledge and experience in Gsuites - Must possess analytical skills and customer focus. - Good oral and written communication skills for business correspondences - Must be flexible with working schedules, depending on business needs. - Must be willing to work in Alabang, Muntinlupa City. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Partner with HR leaders and executive stakeholders to identify operational challenges, define improvement priorities, and establish success criteria • Conduct root cause analysis and lead current- and future-state process design using Lean, Six Sigma, and data-driven methodologies • Develop and transition improvement plans to Project Managers for execution, ensuring alignment with intended future-state processes and measurable outcomes • Redesign workflows, establish KPIs, and document standardized processes and governance frameworks to improve efficiency, scalability, compliance, and teammate experience • Collaborate with HRIS, technology, and change management teams to support implementation, adoption, executive reporting, and ongoing sustainability; up to 10% travel as needed

Role Description We are looking for a highly organized, detail-oriented HR Administrator to support the firm's growing team. This role sits at the intersection of human resources and law firm operations — you'll manage the full employment lifecycle from recruiting and onboarding through compliance, documentation, and offboarding. You'll work directly with firm leadership and play a key role in maintaining the people infrastructure that keeps our practice running at its best. What You'll Do - Manage end-to-end hiring workflows: job postings, applicant screening, interview coordination, and offer letter drafting - Conduct first-round phone screens and prepare candidate evaluation summaries for attorney review - Draft, maintain, and update HR documents including offer letters, duty statements, PIPs, personnel action notices, and employment agreements - Oversee onboarding and offboarding processes for staff across all roles (attorneys, paralegals, support staff, contractors) - Ensure compliance with California employment law, including wage and hour regulations, classification requirements, and mandatory disclosures - Maintain personnel records and HR documentation in the firm's document management systems - Administer and track PTO, benefits enrollment, and employee status changes - Support firm leadership on sensitive HR matters including disciplinary actions and terminations - Contribute to the ongoing development and refinement of firm HR policies and the employee handbook Qualifications - 2+ years of HR experience, preferably in a law firm or professional services environment - Strong working knowledge of California employment law (wage/hour, at-will employment, classification, leave laws) - Exceptional written communication — you produce clean, accurate documents without being asked twice - High proficiency with technology; comfort learning new platforms quickly - Discretion and sound judgment when handling confidential employee information - Ability to work independently in a fully remote environment with minimal supervision Requirements - Experience supporting legal staff hiring (paralegals, attorneys, law clerks) - Familiarity with PracticePanther, Slack, OpenPhone, Adobe Sign, Dropbox, or Otter.ai - HR certification (PHR, SHRM-CP, or equivalent) - Experience drafting 1099 contractor agreements and classifying workers under California law Benefits - Competitive salary commensurate with experience - Remote-first work environment - Health benefits - Paid time off

• Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery • Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards) • Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication • Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation • Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers • Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements • Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy • Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making • Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment