• Partner with HR leaders and executive stakeholders to identify operational challenges, define improvement priorities, and establish success criteria • Conduct root cause analysis and lead current- and future-state process design using Lean, Six Sigma, and data-driven methodologies • Develop and transition improvement plans to Project Managers for execution, ensuring alignment with intended future-state processes and measurable outcomes • Redesign workflows, establish KPIs, and document standardized processes and governance frameworks to improve efficiency, scalability, compliance, and teammate experience • Collaborate with HRIS, technology, and change management teams to support implementation, adoption, executive reporting, and ongoing sustainability; up to 10% travel as needed

Role Description We are looking for a highly organized, detail-oriented HR Administrator to support the firm's growing team. This role sits at the intersection of human resources and law firm operations — you'll manage the full employment lifecycle from recruiting and onboarding through compliance, documentation, and offboarding. You'll work directly with firm leadership and play a key role in maintaining the people infrastructure that keeps our practice running at its best. What You'll Do - Manage end-to-end hiring workflows: job postings, applicant screening, interview coordination, and offer letter drafting - Conduct first-round phone screens and prepare candidate evaluation summaries for attorney review - Draft, maintain, and update HR documents including offer letters, duty statements, PIPs, personnel action notices, and employment agreements - Oversee onboarding and offboarding processes for staff across all roles (attorneys, paralegals, support staff, contractors) - Ensure compliance with California employment law, including wage and hour regulations, classification requirements, and mandatory disclosures - Maintain personnel records and HR documentation in the firm's document management systems - Administer and track PTO, benefits enrollment, and employee status changes - Support firm leadership on sensitive HR matters including disciplinary actions and terminations - Contribute to the ongoing development and refinement of firm HR policies and the employee handbook Qualifications - 2+ years of HR experience, preferably in a law firm or professional services environment - Strong working knowledge of California employment law (wage/hour, at-will employment, classification, leave laws) - Exceptional written communication — you produce clean, accurate documents without being asked twice - High proficiency with technology; comfort learning new platforms quickly - Discretion and sound judgment when handling confidential employee information - Ability to work independently in a fully remote environment with minimal supervision Requirements - Experience supporting legal staff hiring (paralegals, attorneys, law clerks) - Familiarity with PracticePanther, Slack, OpenPhone, Adobe Sign, Dropbox, or Otter.ai - HR certification (PHR, SHRM-CP, or equivalent) - Experience drafting 1099 contractor agreements and classifying workers under California law Benefits - Competitive salary commensurate with experience - Remote-first work environment - Health benefits - Paid time off

• Provide executive leadership across the full HR Operations portfolio, including Compliance & Process, Employee Lifecycle, and Total Rewards, while setting the strategic direction for global service delivery • Develop and execute total rewards philosophy and strategy aligned with business objectives and market competitiveness, including annual compensation cycles (salary review, merit, bonus, equity grants, and Key Contributor Awards) • Ensure pay equity and compliance with pay transparency requirements (US state laws and EU Pay Transparency Directive), and partner with HR Business Partners on compensation cycles, promotions, and total rewards communication • Own the strategy and governance for all global employee lifecycle processes — onboarding, offboarding, probation, background checks, and employment documentation — driving standardisation and local adaptation • Lead HR systems integration, optimisation, and modernisation, including integration with Ericsson's technology stack (SuccessFactors, Degreed), and drive adoption of self-service tools among employees and managers • Drive global standardisation, audit integrity, and remediation across all compliance areas, ensuring adherence to country-specific labour laws, data management standards, and regulatory requirements • Own and continuously improve Vonage's tiered HR service delivery model, clarifying escalation pathways, knowledge management, and channel strategy • Lead and develop a global team across regions, fostering a culture of operational excellence, accountability, and data-driven decision-making • Partner with HR Business Partners, Finance, Legal, IT, and Ericsson Global People Services teams to ensure cross-functional alignment

Role Description An HR Manager is a strategic leader responsible for overseeing all aspects of human resources practices and processes within the property management function. They serve as a vital bridge between organizational management and employees, ensuring that people strategies align with business goals. Their core objectives are to attract and retain the right talent, foster a positive and productive workplace culture, and maintain systems that ensure compliance and support organizational growth. The role has evolved beyond its traditional administrative personnel scope into that of a strategic business partner actively contributing to decision-making, workforce planning, and the overall success of the property management operations. Qualifications - Leadership & People Management: At least 5 years experience in the leadership role. Strong ability to lead, mentor, and develop Team Members. - Strategic Thinking: Capability to align HR strategies with business objectives. - Client Relationship Management: Proven ability to build and maintain strong client partnerships. - Communication Excellence: Superior verbal and written communication skills. - Organizational & Multitasking Skills: Ability to manage multiple HR functions efficiently. - Attention to Detail: High accuracy in managing Team Member records and HR compliance matters. - Confidentiality & Ethics: Commitment to maintaining strict confidentiality of team members and company information. - Tech-Savvy: Proficiency in HR software, payroll systems, MS Office, and other HR-related tools. Requirements - Strategic Timesheet & Attendance Management - Review & Approval: Oversee submitted timesheets for accuracy and completeness, ensuring proper attendance tracking and compliance with company policies. - Error Handling & Corrections: Promptly address discrepancies, ensuring accurate record-keeping and payroll processing. - Payroll Integration: Ensure seamless integration of approved timesheet data into the payroll system, maintaining accurate Team Member compensation. - Data Analytics & Reporting: Generate analytical reports to gain insights into team productivity, attendance trends, and project efficiency. - Insightful Performance Monitoring - Productivity Assessments: Conduct periodic reviews of screenshots and system logs to evaluate Virtual Property Manager (VPM) efficiency, consistency, and stability. - Process Optimization: Identify areas for improvement and implement strategies to enhance Team Member performance and productivity. - Team Member Engagement: Proactively support and develop strategies to maintain a high-performance culture. - Advanced Recruitment & Onboarding - Talent Acquisition Strategy: Develop and implement recruitment strategies to attract top talent. - Job Posting & Candidate Sourcing: Create and manage job postings on various platforms, leveraging multiple sourcing techniques. - Interview Coordination: Streamline the interview process by aligning candidates with key stakeholders. - Onboarding Excellence: Design and execute a structured onboarding program to ensure a seamless transition for new hires. - Assess current and future staffing needs based on business goals, workload demands, and projected growth. - Comprehensive Records & HR Data Management - HR Data Integrity: Maintain accurate and up-to-date Team Member records, including job history, performance evaluations, and compliance documentation. - Database Management: Ensure all Team Member information is consistently and correctly recorded in the HR database for efficient reporting and auditing. - Document Control: Oversee the organization and secure storage of HR-related documents. - Payroll & Client Invoicing Administration - Payroll Oversight: Assist in payroll preparation, ensuring accuracy in absences, bonuses, and leaves. - Financial Accuracy: Validate and cross-check timesheets, payroll data, and client invoicing details to prevent discrepancies. - Contract Compliance: Ensure client-related data, including pricing, company names, and contract details, align with agreed terms. - Team Member Relations & Engagement - HR Advisory Role: Act as a point of contact for Team Member inquiries regarding policies, procedures, and HR programs. - Conflict Mediation: Facilitate the resolution of Team Member concerns, grievances, and minor disputes. - Culture Development: Implement initiatives that foster a positive work environment and enhance Team Member satisfaction. - Compliance, Policy Implementation & Workplace Standards - Regulatory Compliance: Ensure adherence to HR policies and labor laws, reducing compliance risks. - Process & Policy Enhancement: Develop, update, and enforce company policies while identifying areas for improvement in HR processes. - Professional Work Environment: Uphold workplace professionalism standards, ensuring team members maintain a presentable and professional setup. - Administrative & HR Support - Strategic Meeting Coordination: Schedule and manage HR-related meetings, facilitating discussions between leadership, Team Members, and clients. - HR Reports & Presentations: Prepare detailed HR reports, dashboards, and presentations for management, offering insights and recommendations. - Performance Management & Team Member Development - Performance Review Facilitation: Assist in implementing performance appraisal processes and goal-setting strategies. - Feedback Analysis: Collect and organize performance feedback, enabling data-driven decision-making for talent development. - Training & Career Growth: Develop training programs that support career progression and continuous learning. - In-Country Banking & Legal Relationships - Establish and maintain strong relationships with in-country banking partners to facilitate smooth financial transactions. - Engage with in-country attorneys for legal guidance on HR matters, labor laws, and compliance requirements. - Ensure contracts, employee agreements, and HR policies are legally sound and up to date. - Client-Facing Meetings & Relationship Management - Client Engagement: Act as a key HR representative in client meetings, building and maintaining strong relationships. - Follow-Ups & Issue Resolution: Regularly follow up on client concerns, addressing HR-related queries and ensuring seamless collaboration. - Strategic Client Support: Provide HR insights to clients, ensuring alignment with workforce planning and compliance requirements. Benefits - Based on a 40-hour work week. - 10 Paid Days Off (Approved same day or next day by HR) - 6 Paid Holidays (Based on Filipino Holidays) - HMO (Comprehensive Medical & Dental - 100% Paid for by Company) - Time: 8 am CST - 5 pm CST (Managing U.S Based Clients)