Role Description A growing behavioral health practice is seeking a highly organized, proactive, and professional Mental Health / Behavioral Health Medical Virtual Assistant (Receptionist) to support daily operations and patient coordination. This role is ideal for someone with strong medical front desk experience, excellent communication skills, and the ability to manage high call volumes while delivering exceptional patient support. The ideal candidate must have prior experience in a behavioral health or mental health setting and MUST be proficient in AdvancedMD. - Answer inbound calls promptly (within 3–4 rings) - Handle multiple simultaneous calls professionally - Provide excellent customer service with a friendly and courteous demeanor - Send appointment reminders - Follow up with missed appointments/no-shows - Respond to patient inquiries through phone, email, messaging apps, and CRM platforms - Manage provider calendars and appointment scheduling - Handle appointment rescheduling efficiently - Conduct new client intakes - Verify and organize patient information - Coordinate scheduling based on provider availability - Generate reports in AdvancedMD - Create summary reports for billing using Excel/MS Office - Assist with maintaining efficient scheduling workflows - Support billing turnaround timelines (24–36 hours from client visits) - Help reduce administrative workload for the front desk team Qualifications - Previous experience in a Behavioral Health / Mental Health practice - AdvancedMD proficiency (MUST HAVE) - Excellent English communication skills with minimal to no accent - Strong multitasking and organizational skills - Experience handling high-volume phone calls - Ability to work independently and proactively - Professional, compassionate, and patient-focused attitude Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) - Device: Reliable laptop or desktop computer - Internet: High-speed connection (minimum 10 Mbps) - Audio: Noise-canceling headset - Video: Webcam for virtual meetings - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance

Executive Assistant to Country Manager Location: Ciudad Empresarial, Huechuraba, Región Metropolitana (on-site) The Executive Assistant will provide comprehensive executive and administrative support to the Country Manager and other C-Level executives in Santiago, Chile. The position requires a highly organised, proactive, and service-oriented individual with excellent communication skills, strong business judgement, and the ability to manage multiple priorities in a fast-paced international environment. The successful candidate will play a key role in ensuring smooth day-to-day operations, managing complex schedules and executive priorities, coordinating business activities, and supporting internal and external stakeholder engagement with professionalism, discretion, and attention to detail. Key Responsibilities: - Manage dynamic calendars for the Country Manager and designated executives, including meetings, appointments, and strategic business activities. - Coordinate internal and external meetings, including agenda preparation, logistics, briefing materials, and follow-up on action items. - Act as a liaison between executives and internal/external stakeholders, ensuring effective communication and timely follow-up. - Screen, prioritise, and manage correspondence, emails, calls, and requests with a high level of professionalism and confidentiality. - Prepare presentations, reports, meeting materials, and executive documentation as required. - Coordinate domestic and international travel arrangements, including flights, accommodation, transportation, visas, itineraries, and travel documentation. - Manage travel-related changes and logistical issues efficiently and proactively. - Coordinate logistics and support for visiting executives, leadership meetings, customer meetings, and company events. - Provide support for conferences, workshops, off-site meetings, and internal corporate activities. - Take meeting minutes when required and ensure appropriate follow-up on key actions and deliverables. - Draft, proofread, and review professional communications and documentation in English and Spanish. - Maintain accurate records, filing systems, and confidential documentation with the highest level of discretion. - Support expense reporting, invoice coordination, purchase orders, and other administrative processes as required. - Collaborate closely with cross-functional teams including HR, Finance, IT, Facilities, Sales, and Regional/Global teams. - Support internal communications, operational coordination, and administrative process improvements. - Provide flexible support on ad-hoc projects and business priorities as assigned. Qualifications: - 5+ years of experience supporting senior leadership or C-Level executives in multinational or fast-paced corporate environments. - Advanced bilingual proficiency in English and Spanish, both written and spoken. - Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and collaboration tools such as Teams, Zoom, and SharePoint. - Experience coordinating complex travel arrangements, executive meetings, and corporate events. - Excellent organisational, prioritisation, and time management skills, with the ability to manage multiple responsibilities simultaneously. - Excellent interpersonal and communication skills, with the ability to interact effectively with all levels of the organisation. - Ability to work under pressure and respond effectively to changing priorities. Key Competencies: - Proactive mindset with the ability to anticipate executive and business needs. - Strong attention to detail and excellent organisational skills. - High level of professionalism, discretion, and confidentiality. - Strong problem-solving skills with a proactive and adaptable approach. - High emotional intelligence and ability to build effective working relationships across teams and organisational levels. - Strong team player with a collaborative mindset and positive approach to teamwork. - Strong cultural awareness and adaptability within international environments. Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile. About InterSystems InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

• Manage executive calendars, inboxes, and priorities to ensure maximum productivity (aim for inbox zero) • Draft, proof, and send professional internal and external communications on behalf of leadership • Prepare meeting briefs, agendas, and follow-ups ensuring executives are always context-ready • Coordinate meetings with internal and external stakeholders across multiple time zones • Manage task lists and close 90%+ of delegated items within 48 hours • Track deadlines, commitments, and action items to ensure timely execution • Maintain proactive oversight of ongoing projects to ensure on-time delivery • Maintain dashboards and documentation in Notion, Asana, and other internal tools • Create, update, and refine SOPs to improve consistency and operational efficiency • Build structure around recurring workflows through automation and process mapping • Monitor task completion and reduce recurring errors or missed deadlines • Streamline recurring workflows and support cross-functional operational processes • Facilitate team communication, shared workspaces, and progress tracking systems • Support operations including vendor coordination and task management • Own complex calendar management including internal meetings, external calls, and priority-based scheduling • Coordinate and book travel arrangements (flights, hotels, transportation) with detailed itineraries • Handle inbox triage: flag urgent messages, draft replies, file emails, and ensure nothing slips through • Support legal and administrative documentation (routing forms, signatures, deadline tracking) • Coordinate personal appointments, reservations, and occasional household/vendor support as needed • Protect executive time by managing schedule conflicts and ensuring adequate focus time • Conduct industry, competitor, and market research to support executive decision-making • Compile concise briefs, summaries, and actionable insights from research • Manage internal communications such as weekly team updates and stakeholder notes • Research new tools and AI automations to improve operational speed and accuracy • Support reporting on performance metrics, market trends, and strategic opportunities • Identify potential issues early and propose proactive solutions • Assist with special projects including light due diligence and business development initiatives

Role Description The Originating Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. The position also provides quality relations with borrowers through completing the origination processing of application, loan disclosure, review files for adherence to underwriting standards; ensuring completeness of submission to processing. Essential Functions - Origination duties: - Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans. - Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs. - Assist clients in completing mortgage applications, collecting necessary documentation, and ensuring compliance with lending guidelines. - Develop and maintain positive relationships with all our referral sources to generate prospects for loans. - Build a referral base with lead sources; self-generate new leads and maintain established referral sources and client lists. - Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process. - Collect supporting documentation from borrower to include: - 30-day paystubs - 2 years tax returns - Last 2 years W2’s - Award letters, disability, trust income, etc. - LOE for Gaps in jobs - At initial contact with borrower provide needs list and complete application - 2 months bank statements. - Obtain executed disclosures within regulations time frame. - Obtain accurate AUS findings and prepare the Initial Fee Worksheet. - Analyze credit report and financial scenario, determining appropriate loan product(s). - Determine (price) a profitable loan and communicate fees to ops team. - Submit a complete loan package to processing. - Lock in rate. - Review CD to ensure fees and cash at closing are consistent with commitment to Customer: Issue Lender Credit if needed. If loan out of balance, work with processor & branch manager to request subsidy. - Partners with production support teams to generate sales using company and online marketing resources. Coordinate, create, track and distribute marketing materials. - Deliver exceptional customer service by keeping clients/agents informed during the loan process and addressing all their questions and concerns. - Stay current with industry regulations, lending trends, and changes in mortgage guidelines. - Perform any other reasonable duties required by Guild Mortgage Company or Loan Officer. - Lead to Contract duties: - Assist originator in appointment setting with prospective and new applicants. - Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment. - Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). - Send new clients online pre-qualification link on behalf of originator. - Assist the originator with obtaining an accurate and thorough 1003. - Run credit on loans assigned to an originator. - Request status updates from pre-approved clients and referral sources (weekly TBD calls). - Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients. - Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed. - Manage monthly compliance-approved email marketing to realtors. - Contract to Close duties: - Monitor key dates related to loan transactions and respond accordingly. - Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly. - Manage assigned originator's database; tracking active loan(s) and entering data as needed. - Maintain customer contact to ensure follow-up of loan application and answer basic inquiries. - Provide support in the collection and preparation of submitting loan application with supporting documentation to processing. - Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed. - Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s). - Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer. - Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information. Qualifications - High School Diploma or equivalent, required - Minimum two year's experience in Mortgage lending or related field - NMLS required - Ability to manage multiple priorities; strong detail orientation and highly organized. - Works with a strong sense of urgency and responsiveness. - Passionate about delivering excellence in customer service. - Demonstrated patience and professionalism when interacting with both internal and external customers. - Strong verbal and written communication skills. Basic math skills. Requirements - Excellent verbal and written communication skills required. - Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. - Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. - Commitment to company values. Benefits - Competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Company Description Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.