Twilio is a Platform-as-a-Service (PaaS) company established in 2007. In support of a flexible workplace, Twilio has previously posted freelance, flexible sched
AV & Event Engineer, Level 2
Location
California
Posted
28 days ago
Salary
$34 - $51 / hour
Seniority
Senior
Job Description
AV & Event Engineer, Level 2
Twilio
• Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues. • Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals. • Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration. • Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality. • Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance. • Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions that enhance AV capabilities and user experiences. • Research and evaluate new AV tools, software, and equipment, including bleeding-edge technologies, and make recommendations for adoption based on the organization's requirements. • Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets as needed. • Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements and ensure alignment with overall organizational goals. • Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques. • Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications. • Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high-quality service delivery. • Adhere to security and privacy guidelines while handling AV equipment and data, ensuring compliance with relevant regulations and policies.
Job Requirements
- Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.
- Flexibility to work outside regular business hours as needed to support events and executive requirements.
- Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.
- Established understanding of troubleshooting basic signal flow for conference rooms
- Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.)
- 3-6 years experience using AV and Events software such as Zoom, Google Meet etc.
- Certified Technology Specialist (CTS) certification or similar AV-related certifications.
- Crestron Certified Programmer (CCP) or Extron AV Associate certification.
- Event Technology Specialist (ETS) certification.
- Project Management Professional (PMP) certification (relevant for event management aspects).
- Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting.
- Familiarity with event management processes, including AV setup, production, and troubleshooting.
- Experience with AV control systems and software, such as Crestron, Extron, or similar platforms.
- Proficient in operating and troubleshooting AV equipment and software.
- Flexibility to work outside regular business hours to support events or executive needs.
- Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx)
- Experience in writing support documentation for end-users
Benefits
- Health care insurance
- 401(k) retirement account
- Paid sick time
- Paid personal time off
- Paid parental leave
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