• Partner with Customer Success Managers to lead onboarding and implementation strategy for enterprise customers • Design scalable integration architectures across APIs, webhooks, AI MCPs, databases, and mobile applications • Guide customers through complex deployment decisions, including agent-based and agentless models • Translate business and technical requirements into scalable, maintainable solutions • Lead technical discovery, implementation planning, and customer solution design • Troubleshoot complex integration and data flow challenges across customer environments • Act as a trusted technical advisor for customers throughout onboarding and expansion • Build scalable processes, documentation, and implementation frameworks that improve delivery consistency • Partner with Product and Engineering to influence roadmap priorities and improve the customer experience

• Lead learning requests from early discovery through execution • Serve as the primary point of contact for incoming learning requests across multiple functional academies • Lead discovery conversations to understand business goals, audience needs, timelines, constraints, and desired outcomes • Advise stakeholders on the most effective learning approach, including existing content, custom development, blended solutions, or external programs • Translate complex or evolving requests into practical, scalable learning solutions and clearly defined requirements • Bring structure and clarity to fast-moving initiatives involving multiple stakeholders and workstreams • Partner with internal design, development, LMS, and delivery teams to guide execution from intake through rollout • Ensure requirements, storyboards, timelines, and deliverables are aligned before work begins • Coordinate custom learning development requests and maintain momentum across multiple concurrent initiatives • Connect stakeholders, teams, and processes to ensure smooth execution and consistent learner experiences • Support coordination of external vendors and learning partners as needed • Identify and curate relevant learning content from LMS platforms and internal libraries • Partner with LMS administrators to manage course assignments, enrollments, learner groups, and audience tracking • Support live and virtual learning sessions through scheduling, communications, and learner coordination • Maintain organized learning resources aligned to academy and business priorities • Build and coordinate communication plans for learning launches and ongoing engagement initiatives • Draft learner-facing communications and stakeholder updates • Coordinate approvals, rollout activities, timelines, and dependencies across teams

• Implementing cloud solutions across Humana’s IT infrastructure, including integration, maintenance, and support. • Analyzing complex issues and determining the best technical approach for project components, often with considerable independence. • Collaborating with stakeholders to evaluate and enhance cloud systems, ensuring optimal performance and scalability. • Leading rollouts of cloud management platforms and driving continuous improvement through performance evaluations and enhancements.

• Create and deliver customer-centric solution designs, proposed architectures and business outcomes to all levels – developers, architects, CTO, and CIO. • Work with cross-functional teams including Sales, Marketing, Product Management, Services, Support, Training, and Engineering to share Cloudera’s Vision with customers. • Advise customers on use case patterns through discovery and requirements workshops. • Transform customer feedback into actionable product roadmap items. • Work with teammates and management to define technical selling strategy. • Participate within the Cloudera community, share evangelism activities (blogs, meetups, industry events), and contribute to internal and external knowledge repositories.