Infopro Learning, Inc

• Lead learning requests from early discovery through execution • Serve as the primary point of contact for incoming learning requests across multiple functional academies • Lead discovery conversations to understand business goals, audience needs, timelines, constraints, and desired outcomes • Advise stakeholders on the most effective learning approach, including existing content, custom development, blended solutions, or external programs • Translate complex or evolving requests into practical, scalable learning solutions and clearly defined requirements • Bring structure and clarity to fast-moving initiatives involving multiple stakeholders and workstreams • Partner with internal design, development, LMS, and delivery teams to guide execution from intake through rollout • Ensure requirements, storyboards, timelines, and deliverables are aligned before work begins • Coordinate custom learning development requests and maintain momentum across multiple concurrent initiatives • Connect stakeholders, teams, and processes to ensure smooth execution and consistent learner experiences • Support coordination of external vendors and learning partners as needed • Identify and curate relevant learning content from LMS platforms and internal libraries • Partner with LMS administrators to manage course assignments, enrollments, learner groups, and audience tracking • Support live and virtual learning sessions through scheduling, communications, and learner coordination • Maintain organized learning resources aligned to academy and business priorities • Build and coordinate communication plans for learning launches and ongoing engagement initiatives • Draft learner-facing communications and stakeholder updates • Coordinate approvals, rollout activities, timelines, and dependencies across teams

• Support day-to-day Workday Learning administration and operations • Manage learner assignments, enrollments, and completion tracking • Support reporting, audits, and compliance-related LMS activities • Troubleshoot learner access, assignment, and completion issues • Support stakeholders, managers, instructors, and learners across global teams • Maintain operational accuracy across LMS workflows and reporting • Assist during transition activities from Saba to Workday Learning • Utilize Excel for reporting, tracking, and operational analysis

• Own Saba LMS operations for a large-scale learning program • Manage day-to-day operations within the Saba LMS, including course uploads, enrollments, and session setup • Create and maintain course offerings and manage course releases • Run and deliver reporting on training activity, completion, and performance metrics • Maintain course lifecycle: updates, versioning, and archiving • Troubleshoot learner and course issues and coordinate resolution • Ensure data accuracy across users, courses, and training records • Partner with training teams to support campaign launches and assignments • Develop and maintain job aids, templates, and system documentation

• Drive growth in Learning and Talent Solutions business • Build and manage your own pipeline of opportunities • Originate new client relationships and expand existing ones • Engage HR, L&D, and business leaders to understand performance and capability gaps • Position learning, leadership development, and talent solutions aligned to business needs • Build strong, trust-based relationships with client stakeholders

• Support new business development through prospecting, research, and lead follow-up • Manage and grow a portfolio of existing accounts under guidance • Participate in client conversations and help move opportunities forward • Maintain accurate pipeline tracking and CRM updates • Partner with internal teams to support client relationships and delivery • Contribute to pipeline growth and overall sales performance

• Drive new business growth across enterprise learning and workforce solutions in the UK/EU market • Build pipeline from scratch, opening new doors, and winning new logos within large, complex organizations • Lead end-to-end, consultative sales cycles from first conversation through to close • Engage senior stakeholders on workforce performance, capability, and transformation priorities • Shape and position high-value solutions in partnership with internal teams • Consistently meet or exceed revenue targets through new business acquisition • Maintain accurate pipeline management and forecasting discipline

• Create and update user guides with step-by-step instructions, screenshots, and troubleshooting notes • Develop video scripts aligned to screen recordings, including narration, on-screen actions, and timing cues • Capture and annotate screen recordings to support documentation and video development • Gather inputs from demos, recordings, SMEs, and product updates • Convert raw inputs into structured, task-based documentation • Validate content for accuracy and alignment with product functionality • Manage content through defined review stages, incorporating feedback from multiple stakeholders • Track approvals, revisions, and final sign-off • Prepare and package content for publishing within internal platforms or knowledge bases • Track progress, updates, risks, and dependencies using project management tools • Maintain consistency in terminology, formatting, and documentation standards • Identify and document product issues or gaps with clear reproduction steps

• Own a defined territory and manage deals end to end • Build new client relationships while expanding existing accounts • Lead sales conversations with senior stakeholders • Develop and manage a pipeline that supports consistent performance • Partner with internal teams to ensure strong client outcomes and repeat business

• Support new business development within an assigned territory • Manage and grow a set of existing accounts • Participate in sales conversations and help move opportunities forward • Follow up on leads and maintain accurate pipeline information • Partner with internal teams to support client relationships and delivery

• Serve as the primary point of contact, ensuring an exceptional and seamless client experience • Build trusted, long-term relationships with senior learning, HR, and business stakeholders • Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact • Translate client business needs into learning strategies, experience architectures, and solution recommendations • Participate in early-stage solutioning sessions, scoping conversations, and design workshops • Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning) • Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices • Drive expansion through consultative upselling, cross-selling, and proactive account planning • Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met • Negotiate service agreements and oversee reporting, analytics, and performance tracking